Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 75 Reviews
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.
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Care Provided by Bluebird Care Lewisham & Southwark

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kate Mortimer (Registered Manager)

Funding & Fees Guide for Bluebird Care Lewisham & Southwark

  • Prices

  • From £33.90 per hour

  • Fees for Over Night & Live-in Care available on request

Bluebird Care Lewisham & Southwark Reviews (75)

Total of 75, showing 61-75
9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.699) out of 10, based on 43 reviews in the last 2 years. Over all time Bluebird Care Lewisham & Southwark has 75 reviews.

Overall Experience

  • 60
  • 15
  • 0
  • 0
  • 0

Date Published

75
22
35
43
32

Review from Jeffrey G (Son of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We especially value the kindness and friendliness of the carers, they do excellent work, patient and professional, to assist and reassure my mother and this is greatly appreciated.

Reply from Ben Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to Mum.


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Review from S L (Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Bluebird is outstanding and enjoyable. Nothing is too much trouble.

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Review from R B (Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very helpful, kind and patient. I am very pleased that they visit me and help me to go to hospital and dental appointments. Well done Bluebirds.

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Review from A L (Daughter of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been extremely helpful and professional in all they do. No task too much and the carers are polite, friendly and caring.

Reply from Heather Carter, Manager at Bluebird Care Lewisham & Southwark

Thank you for your valued feedback! Very happy to hear you are satisfied with the service we provide.


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Review from T W (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come understand how to handle someone with vascular dementia which means she doesn't get upset or agitated and isn't afraid of them.

Reply from Ben Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for your feedback, much appreciated. Very pleased to hear the service is working for you.


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Review from Catherine L (Wife of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Bluebird Care. Everyone who came to look after my husband was skilled, patient, kind and had a good sense of humour. They provided end of life care which was not always easy. The administration was responsive and flexible. I could not have asked for more.

Reply from Ben Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review us. We're very happy to read that you were happy with the service.


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Review from James R (Client) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Bluebird has been very satisfactory.

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Review from A M (Niece of Client) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my uncle passed away this year, my aunt with several health conditions and dementia was naturally devastated and lost. Her husband and her carer was gone. They had no children and I am they're only next of kin living in California. Bluebird Care came to the rescue and has enabled my aunt to stay
in her own home for as long as possible. They provide me with online daily care notes which are invaluable to me and truly are my eyes and ears. My aunt is now in hospital and will be transferred to a nursing home care as she has suffered a stroke and her home is unsafe. I have continued BB Care while she is in hospital and my intention is to continue with regular visits by Bluebird to the nursing home so I can monitor my aunt’s care and she will have a familiar face coming to visit her regularly.
I cannot speak highly enough of all the staff I dealt with. They are super responsive, professional and above all compassionate. Well done BlueBird Care - you are doing a fantastic job.

Reply from Ben Davie at Bluebird Care Lewisham & Southwark

Thank you so much for taking the time to review us, we're delighted to hear our service has enabled you to oversee your Aunt's care from abroad and bought you peace of mind in the process - this is what it's all about! We're very happy to be continuing to care for her in her new environment and wish her well for her convalescence, the move, and in adjusting to her new surroundings. All the best, the Bluebird Care Lewisham & Southwark team


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Review from R A (Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the help I get from Bluebird carers. They take good care of me - no complaints!

Reply from Ben Davie, Manager at Bluebird Care Lewisham & Southwark

Many thanks for your valued review and best wishes for the festive season! The Bluebird Care Lewisham & Southwark team


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Review from Joe D (Son of Client) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has a very good relationship with the carers.

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Review from Alex P (Son of Client) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly service. Our care needs have been met time and time again. The carers are professional and Mum really likes them! When I know they are going to visit, I am really content that mu will be happy and well looked after.

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Review from D P (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete reliability really does mean peace of mind.
And that is of paramount importance and huge value to us.
Superb service thank you.

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Review from Paul S (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At age 99, I am, fortunately, at this time, only in need of a weekly shopping visit (I cannot walk if I am carrying heavy bags). This has been carried out, without a noticeable mistake, for several months. Other help may be needed in the future.

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Review from Desmond C (Husband of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring. Well supervised. Carers are capable and supportive.

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Review from Jacqueline M (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the standard of care provided by Bluebird to be exemplary. The ethos of this organisation is both kind and efficient. Bluebird have not only cared for my mother but also supported us as a family through some difficult times. We are grateful to them and trust them.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (183 Excellents x 5) + (69 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 256 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 43 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers London 2023

Recipient: Bluebird Care Lewisham & Southwark

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager

Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.

After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!

We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.

After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.

With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.

Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'

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