Healthvision UK Ltd - North Kensington

Unit 113, Network Hub, 300 Kensal Road, London W10 5BE
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15 Reviews
  • Healthvision UK Ltd - North Kensington, London
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Care Provided by Healthvision UK Ltd - North Kensington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Chris Doherty (Managing Director)
Are you the Owner/Manager of Healthvision UK Ltd - North Kensington? View your Advertising Options

Healthvision UK Ltd - North Kensington Reviews (15)

Over all time Healthvision UK Ltd - North Kensington has 15 reviews.

Overall Experience

  • 11
  • 1
  • 1
  • 1
  • 1

Date Published

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15

Review from E K (Daughter of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers have been marvellous, I can't fault them. However, the company - absolutely disgusted with the service they provide. I now have no other choice but to find alternative care for my mum as I am concerned for her health and wellbeing.

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Treated with Dignity

Value for Money

Review from P K (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service delivered with care and dignity.

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Treated with Dignity

Value for Money

Review from Luiz V (Daughter of Client) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and myself are very happy with the care. Everyone is kind and caring - also reliable.
Having had dreadful care from the last agency, it has been wonderful to have now such a positive experience.

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Review from C CD (Son of Client) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst most of the carers are considerate, good-natured and sympathetic, I am very concerned at the number of unnecessary mistakes that are made, the silly avoidable slips and sometimes the sheer lack of common sense displayed. This happens on almost a weekly basis. Cumulatively it amounts to a serious
problem. It seems to come down to a combination of insufficient training and a readiness to cut corners. Nevertheless, some of the carers are clearly outstandingly good.

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Treated with Dignity

Value for Money

Review from J B (Niece of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a very good experience with this company for my uncle, my aunt requested this company for her own care. What a disappointment. Whilst the carers are in the main, kind and caring, she does not have a regular carer and they never turn up at the specified times, leaving her without a cup of tea sometimes
up to 10:45 in the morning. Despite many phone calls to complain, nothing has changed. Very upsetting.

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Treated with Dignity

Value for Money

Review from Emma A (Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer comes to me 5x weekly regularly and she has been first rate in every way.

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Review from P G (Son of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to having the same carer every day, my mother feels relaxed seeing a familiar and friendly face.
The carers are honest and diligent in their work and this negates the need for any supervision.
I can carry on with my day safe in the knowledge that my mother's care is being carried out by safe
hands.
Excellent care from Healthvision, thank you.

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Treated with Dignity

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Review from P R (Husband of Client) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 12 months, we have been very satisfied with our carer as supplied by Healthvision UK Ltd. We have also been very pleased to have the same carer for 99% of the time. Our regular carer has always been considerate and acted with dignity. It's been helpful to my wife that her carer is always
cheerful and smiling which is very good for morale and we certainly would like to keep our present carer as supplied by Healthvision UK Ltd

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Review from S S (Daughter of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A number of carers care for mum over the week. She says they are very kind and caring.

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Review from Ann D (Wife of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Sunday, only 2 carers are provided so that my husband can attend church in his wheelchair. They then transfer him from the wheelchair 3 hours later back to his bed. A carer comes in the evening to help change him with myself as the second pair of hands. Sometimes the timings are erratic but in the
main, it is an excellent service and the carers are great.

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Review from Rosemary B (Client) published on 26 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good at their job. They are friendly, kind and caring and easy to get on with. They do their job they are supposed to and they make sure it's up to standard. They prompt medication as well.

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Treated with Dignity

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Review from Dolores G (Wife of Client) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are wonderful. I cannot say anything bad about them. They have been the best and they are like a family coming in.

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Review from Kate S (Client) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Healthvision a couple of months at it starting up from a small company to a large one now. I have always been able to feel I could talk to the manager. Also, the manager was brilliant at backing me up when I got abused. This helped me come to terms with that and underlined my trust
and confidence in the firm. I am given excellent personal care and the carers are kind and make me smile which helps my depression a lot. They are good at managing my seizures. I have already recommended them several times.

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Review from Anthea (Client) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from Healthvision UK for over two years following a major operation in hospital. Right from the start, adjusting to new carers and ways of working has been a very satisfactory programme of care which has been established. I greatly appreciate the continuity of carers, with the
same carers attending each weekday morning and evening and a further two or three at weekends.

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Review from F M (Husband of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency provided a carer at 24 hours notice, we were most impressed with this service, as we did not know when my wife would be discharged from the hospital. All carers were cheerful and sensitive to the requirement of the patient (my wife). The agency sent us, regularly their client rota sheet,
which was adhered to - sometimes a carer was late, but this did not happen often.
We felt that the command of the English language, of some carers, were below standard. The agency was able to change the rota at very short notice (12 hours) - most impressive. We terminate our contract as we then required a very different service - they were very understanding and we parted on amicable terms.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Healthvision UK Ltd - North Kensington

What Type of Services does Healthvision UK Ltd - North Kensington offer?

Healthvision UK Ltd - North Kensington offers Home Care.

How many Carers does Healthvision UK Ltd - North Kensington employ?

Healthvision UK Ltd - North Kensington employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Healthvision UK Ltd - North Kensington to verify any information. View our terms and conditions. Healthvision UK Ltd - North Kensington has a Basic Service – more info.