Personalized Care Ltd

52 Stockwell Head, Hinckley, LE10 1RE
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18 Reviews
  • Personalized Care Ltd, Hinckley
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Care Provided by Personalized Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Personalized Care Ltd
  • Person in charge
  • Sian Beynon (Owner/Manager)
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Personalized Care Ltd Reviews (18)

Over all time Personalized Care Ltd has 18 reviews.

Overall Experience

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Review from Rachel H (Mother of Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been with Personalized Care for nearly 5 years now (including during the current covid pandemic). All managers/office based/carers and support staff are always so very professional, compassionate, caring, understanding, affectionately supportive at all times and always with a fun and loving
smile. Although my son is non verbal he communicates his wants/needs and also most importantly his contentment and happiness in so many other means of communication. For us as a family having excellent communication, affection encouragement support for my son and all of us too at all times and every aspect of his daily life/activities and appointments means the world to us all. Everyone at Personalized Care is so very special and having never had the need to complain or query anything at any time means they are an exceptional company to have care for my son and us, always! I will also add throughout the pandemic the professionalism never altered or faltered to provide exceptional care for all.

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Review from Cheryl B (Mother of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a brilliant company, very professional and caring. Would highly recommend. Very good and will help out at a moment’s notice. The company have gone from strength to strength. Carer always arrives on time and very presentable.

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Review from Ian S (Stepfather of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond, in my experience. Their dedication and support has been exemplary and has made a massive difference to the happiness and well-being of the client.
The most important consideration is ‘trust’. Personalized Care can be trusted to always act in the best interests of their
service users and this is so important to the friends and families.

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Review from Steve A (Grandfather of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandson has been under the care of Personalised Care for the last three years and the support they have provided him during that time has been exceptional. During the last year he developed lymphoma, requiring numerous courses of treatment, some needing stays in hospital. The support and care provided
by the staff and especially the management has outstanding and far beyond what I anticipated. They have been thoughtful, responsive and kept all our grandson’s family informed and up to date with his progress. From my observations, our grandson is happy in his environment and with the care provided.

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Review from Pamela A (Grandmother of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a grandparent, I’ve been extensively impressed with the care my grandson has received from his carers. They are reliable, very supportive, extremely caring, thoughtful and hard-working. He was diagnosed with Lymphoma several months ago and I can’t fault the way he has been cared for - it’s been exceptional.

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Review from Annie T (Aunt of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have provided amazing service to our nephew. In ordinary times he has complex needs but since October he has been undergoing intensive cancer treatment as well and they have repeatedly gone above and beyond to meet his very special needs in every way. They are caring and considerate and understand
him so well that they ensure his care is really tailored to suit him. They show him respect and ensure he is part of informing the way he is looked after. As a family, they have provided us with so much comfort knowing he is in such good hands and we can’t thank them enough for all they have done. They are a wonderful team and we wouldn’t hesitate to recommend them.

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Review from Alan G (Father of Client) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and support provided to my daughter. She has an excellent amount of social activities. The standard of meals prepared and served to my daughter are of the highest standard, all home-cooked. Her home environment is kept very clean and hygienic. The support staff that
work with my daughter are well selected and complete their jobs to the highest standard, there is adequate drivers to drive my daughter's bus and ensure she goes out and enjoys her activities. I would not hesitate to recommend Personalized Care for the good service they provide.

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Review from Kenneth W (Father of Client) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter became a client of Personalised Care several years ago and I believe she was one of the first to be taken into their care. Key members of staff had been in a position of care with my daughter previously and my confidence in their capabilities has been well-founded since. I can’t praise the
staff highly enough as it’s apparent the level of care my daughter receives not only meets but far exceeds any job description and I truly believe my daughter is not just a ‘client’ but is much loved by all. The standard of her appearance and also her home, and it is her home, is always more than satisfactory - something that’s not always easy to maintain with challenging behaviour. I couldn’t ask for a better home for my daughter and would heartily recommend Personalised Care to anyone with absolutely no reservation.

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Review from Jennifer C (Sister of Client) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been with personalized care now for quite some time, the staff have always shown exceptional care, both emotionally and physically. They have gone above and beyond to help the family to keep regular contact and consistently for my sister, she is treated with dignity and respect and I am
grateful beyond words for all the staff who care for my sister every day.

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Review from Victoria C (Mother of Client) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, support and kindness shown by personalised care staff. They are understanding to their service users needs and always go the extra mile. The managers are hands-on involved and knowledgable of everything relating to their service users.

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Review from Rose B (Mother of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care with the focus on ensuring individual aims are met and continually reviewed.
Managers and care team are approachable and open with dialogue which allows for effective communication.

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Review from Muriel L (Grandmother of Client) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandson is very happy where he lives. His care is one of kindness and encouragement and has seen him obviously develop in his achievements. His needs are individually met which is very important for him. The staff are always ready and able to spend time with him and he enjoys their company - they
also enjoy his.

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Review from Jean C (Grandmother of Client) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care love and attention of all the staff towards for my grandson. He is extremely happy and settled and clearly receives excellent care and support

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Review from Helen M (Sister of Client) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care that my sister receives.
Although she is unable to verbalise her views, through her body language I know how happy she is.
Staff go above and beyond with their work.

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Review from Fran C (Mother of Client) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son is extremely happy and fulfilled in his supported living home. He is cared for extremely well and to a high standard. We could not be happier and neither could he.

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Review from Anne W (Mother of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit to see my daughter I have been extremely impressed with the members of staff. The care she has been given since she moved in with personalised care far exceeds any other that she has had in the past. The staff are friendly, caring and empathetic. Nothing is too much for them to do, they
treat my daughter with respect and dignity. She is very happy and settled.

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Review from P W (Sister of Client) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the care and attention given during the weekly 1-1 sessions. My brother enjoys these very much.

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Review from G W (Brother of Client) published on 9 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend anyone to Personalized Care that needs care or support, as our experience has only been positive.
The care they offer to my sister has been personal, caring, proactive and focused around her care needs.
The carers work with my sister and us as the family to offer the complete support
package.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Personalized Care Ltd

What Type of Services does Personalized Care Ltd offer?

Personalized Care Ltd offers Home Care.

How many Carers does Personalized Care Ltd employ?

Personalized Care Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personalized Care Ltd to verify any information. View our terms and conditions. Personalized Care Ltd has a Basic Service – more info.