Eleanor Nursing & Social Care Ltd - Croydon Office Reviews (3)
Eleanor Nursing & Social Care Ltd - Croydon Office has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Croydon Office has 3 reviews.
Review from P P (Client) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
They know what to do with my lunches. However, I do not feel Eleanor Nursing & Social Care have enough staff to fill
Reply from Eleanor Healthcare Group, Croydon Team at Eleanor Nursing & Social Care Ltd - Croydon Office
We're pleased to hear that you are happy with the treatment you receive and that your regular carers understand your needs and go above and beyond. We appreciate your honesty regarding staffing challenges. Please know that we are actively working on improving our staffing levels to ensure consistent, high-quality care even during times of sickness or holidays. Thank you for bringing this to our attention and for your understanding and patience. If you have any further concerns, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Eugenie L (Client) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Croydon at Eleanor Nursing & Social Care Ltd - Croydon Office
Dear Eugenie, we're delighted to hear that you are happy with the service your carer provides. Your feedback is greatly appreciated and we will be sure to share it with your carer and the rest of our team. If there is anything more we can do for you, please don't hesitate to reach out. Thank you for choosing our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dawnita J (Client) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Eleanor Healthcare Group, Croydon Team at Eleanor Nursing & Social Care Ltd - Croydon Office
Dear Dawnita, thank you for your wonderful feedback! We appreciate your kind words about our service and staff and we're delighted that we have been able to accommodate your preferences and needs. Your satisfaction and comfort are our top priorities and your feedback encourages us to continue delivering high-quality, respectful and caring service. Thank you for choosing us. Thank you for choosing us and for sharing your positive experience. If there's anything more we can do for you, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.7 (8.722) out of 10 for Eleanor Nursing & Social Care Ltd - Croydon Office is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.722 for Eleanor Nursing & Social Care Ltd - Croydon Office is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.722
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Croydon Office is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
