Eleanor Nursing & Social Care Ltd - Bexley

10 Falconwood Parade, Welling DA16 2PL
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9.8 10 Reviews
  • Eleanor Nursing & Social Care Ltd - Bexley, Welling
Eleanor Healthcare Group is your trusted partner in home care services since 1979.

Established with a commitment to excellence, the home care branch in London Borough of Bexley has gained a fantastic reputation on the local community and has been catering to the health and social care needs of over 200 service users since 2011.

The dedicated team ensures all service users receive bespoke care to meet their expectations and the team takes pride in offering a wide range of services tailored to the unique needs of clients in Bexley and beyond.

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Care Provided by Eleanor Nursing & Social Care Ltd - Bexley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Snapes (Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Bexley

  • Prices

  • £25.00 per hour

Eleanor Nursing & Social Care Ltd - Bexley Reviews (10)

9.8

Eleanor Nursing & Social Care Ltd - Bexley has a Review Score of 9.8 (9.807) out of 10, based on 10 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Bexley has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
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Date Published

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Review from S A A (Brother of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are efficent and friendly. Carers and office staff are always willing and able to change the rota if the client needs / wishes. Office staff are always willing to answer questions about rota or managerial roles.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your feedback. We're happy to hear that you find our staff efficient and friendly. Flexibility and good communication are important to us, so it's great to know that our team has been able to meet your needs. If there's anything more we can do, please feel free to reach out!


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Review from P M (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First, a big thank you to Eleanor care. I have always been fiercely self sufficient and independent, throughout my eighty seven years, so it is a big shock to be thrown headlong into my present situation. I had a fall and broke my hip so am now totally reliant on others to help me just perform normal
daily tasks. Thanks to the very caring carers at Eleanor I am getting rather used to the idea of accepting help when I need it.
All the caring people I have met have been sympathetic, kind and so willing to to do those often not particularly pleasant tasks that are normally everyday events but always with a cheerful disposition and a professional approach.
And always with a smile and words of encouragement that go along way to making the best out of a difficult and stressing situation.
So again a huge thank you to all the carers at Eleanor Bexley with an extra special to those who helped me.

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Review from M B (Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a very hard-working lady. She comes on time and she is very neat and tidy. Prepares my food very well. She is trustworthy and caring.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for your kind words and positive feedback. We are delighted to hear that you are pleased with the care and support you receive. Trust and compassion are central to our approach, and we remain committed to maintaining the high standard of care you deserve. Thank you.


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Review from Deborah M (Daughter of Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received a warm welcome from the carers very polite and understanding. They make mum feel at ease.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for sharing your kind feedback. It's wonderful to hear that our carers have been warm, polite, and understanding, helping to create a comfortable and reassuring environment. We are committed to ensuring individuals feel at ease and well cared for, and we truly value your appreciation.


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Review from Teresa M (Sister of Client) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my sister has been wonderful. The carers are so kind, caring, warm and very professional. They brighten my sisters day and her family. Nothing is ever too much trouble. Thank you for making this heartbreaking situation a bit more bearable.

Reply from Eleanor Healthcare Group, Bexley Branch at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for sharing such kind feedback. It's heartening to know that our care has brought comfort and positivity during challenging times. We strive to offer compassionate, professional support to both individuals and their families, making every effort to brighten each day. Your appreciation means a great deal to us, and we're honoured to be part of your care journey.


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Review from K F (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing this review as I can't thank two staff members in particular enough for the help and support they have given my dad over the last couple of months of them being his home care. They have been wonderful and caring and supportive of him and us as a family. We're so pleased we have them as his
carers, they make sure he's their main focus when here and make him comfortable and safe and happy and always let us know everything that is going on. They're just wonderful people, they treat my dad care and dignity at all times.

Reply from Eleanor Healthcare Group, Bexley Branch at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for sharing such a heartfelt review. We are truly grateful for your kind words and recognition of the care provided. It's wonderful to hear that the team has been so attentive and supportive, Ensuring comfort, safety, and dignity is at the heart of what we do, and it's rewarding to know these efforts have made a positive impact. Thank you again for your trust and appreciation-it means so much to us.


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Review from Joan L (Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received good service from the carers I have had. They have helped in my need to do things for myself and I am gradually feeling better. I have no complaints and I feel that I can trust them.

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Review from June C (Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the service very good on the whole the cares were kind and mostly efficient, getting a better service from the more mature carers perhaps. All treated me kindly whatever age.

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Review from Richard N (Son of Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent. Professional and friendly. My father has quite advanced dementia so his level of consciousness and agitation level varies daily. The carers are always cheerful and jolly which brings the best out in dad. They are also caring and look out for issues of health like constipation
etc which is very helpful and reassuring. Very happy with their service.

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Review from Caroline S (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely 1st class service, could not have wished for better. All the staff are so helpful, including Care Staff, field care and office staff nothing is ever too much trouble, fabulous company, thank you all, you got our mum back to how she was before she broke her hip.

Reply from Sean Pompeus, Marketing System Manager at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your glowing review. We are so happy to hear that our team has provided a great service and It's wonderful to know that they have been a part of her recovery. We truly appreciate your trust in us and are delighted to have been able to help your mum return to her best. Thank you!


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Eleanor Nursing & Social Care Ltd - Bexley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Eleanor Nursing & Social Care Ltd - Bexley is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) ) ÷ 57 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Bexley is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Lisa Snapes

Job Title: Registered Manager

Joined: 2011

Meet Lisa Snapes, the Registered Manager at the Bexley Home Care branch. With 17 years of experience in the care industry, Lisa's journey with Eleanor Care began in October 2011, starting as a care worker and gradually advancing through various roles such as team leader, field care supervisor, and care manager. Her dedication and expertise led her to the position of registered manager in September 2023.


Lisa's qualifications include NVQ level 3 in Management and NVQ level 5 in Leadership For Health And Social Care.


Her passion for caring shines through her cheerful disposition, always wearing a smile and radiating positivity. Having grown up around care, Lisa finds immense joy in her work, relishing every opportunity to connect with service users.


Lisa's utmost priority is ensuring the happiness and well-being of both the staff and service users at Eleanor Care Bexley Branch. She is committed to providing the highest level of support and care to everyone under her charge.


Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Bexley

What Type of Services does Eleanor Nursing & Social Care Ltd - Bexley offer?

Eleanor Nursing & Social Care Ltd - Bexley offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Bexley employ?

Eleanor Nursing & Social Care Ltd - Bexley employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Bexley to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Bexley has an Enhanced Service – more info.