Hales Home Care (Grimsby)

11 Dudley Street, Grimsby DN31 2AW
Submit a Review
6.1 7 Reviews
  • Hales Home Care (Grimsby), Grimsby
Hales Homecare Grimsby provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones and memories.

Hales Homecare is regulated and rated Good by the Care Quality Commission and is proud to be a member of the United Kingdom Home Care Association (UKHCA). They also work collaboratively with healthcare professionals and community organisations and will ensure that you have access to all the opportunities open to you to live a fulfilling life.

Services provided include everything from personal care, help with medication, cleaning, laundry and food preparation to palliative care and dementia care. All care is tailored to your requirements and wishes, and will be regularly reviewed so that as your needs change, they change to maintain an exceptional standard of support.

Carers are professionally trained to care for a variety of complex conditions and health needs including but not limited to learning disabilities, dementia, and stroke.

Hales Homecare work to enhance your life and will provide support wherever you need it. It may be that you just need a friendly face to pop-in a few times a week to help you keep on top of domestic duties such as vacuuming and doing laundry, or perhaps you would benefit from more regular contact and personal care. You may be longing for someone to support you to get to the shops yourself. Whatever you need, Hales can support you.

Areas covered: Grimsby, Grange, West Marsh, East Marsh, Grimsby Town Centre, Healing, Stallingbrough, Wybers, Willows, Immingham and Freshney.

If you have any questions about the services they offer or their current vacancies, please call or email.

Show Hales Home Care (Grimsby) on the Map

Care Provided by Hales Home Care (Grimsby)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Nicola Coleman (Registered Manager)

Funding & Fees Guide for Hales Home Care (Grimsby)

  • Prices

  • From £25.16 per hour

  • All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

Hales Home Care (Grimsby) Reviews (7)

6.1

Hales Home Care (Grimsby) has a Review Score of 6.1 (6.111) out of 10, based on 3 reviews in the last 2 years. Over all time Hales Home Care (Grimsby) has 7 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 1
  • 4

Date Published

7
1
1
3
4

Review from D F (Son of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Strange company. Carers are great but the office never returns calls and doesn't seem to be organised. Can be in the past a bit vindictive, i.e. a while back we had to ask to stop sending male carers. Then we got nothing but male carers. One night a female carer came and was ordered out over the phone,
a male carer came later. Sorted now but took social services intervention to get it sorted. Very strange company.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Grimsby)

Thank you for your review. We do not support this service user with personal care - she is washed and dressed when carers arrive. Since Jan 24 male carers attended 15 times. We were asked to cancel calls on occasion, and to increase care which was signposted to commissioning. June 24 duty social worker requested no male care workers. None have been supplied since. No records indicate a female care worker was at the call, and was instructed to leave - there are no circumstances where this would be necessary. Please provide specific date and we will investigate. There is a safety and wellbeing matter, which we have escalated in the best interests of the individual. We understand this can be a stressful time for those around her. On the basis of our records and the information we hold, whilst we regret your dissatisfaction, your comments are inaccurate. We would ask that you contact the Quality department directly via quality@halesgroup.co.uk to raise any specific concerns.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P S (Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only used Hales from 19/09/23 to 20/09/23 but they were brilliant.
They were on time, presentable, humorous and efficient.
They were caring and understanding. Asked about my requirements.
A first-rate service.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Grimsby)

Thank you so much for your kind words and for taking the time to share your feedback. We're thrilled to hear that your experience with Hales was so positive. If you ever need our services again, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not good enough, my mum's (88yrs) half-hour call is between 0830-10am. Yet again carer came far too early and had to send her away. Mum was in tears this morning and distraught at being disturbed and asked is she getting up. This is a regular occurrence for a service we pay for. Footnote. We pay for
half an hour, strip wash and dress. Not 15 minutes of dampening a flannel and handing it to mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie D (Daughter of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I called the Grimsby office last night at approximately 7:10 pm to enquire about the time of my mum's next call, as her tea time carer had arrived late. The lady that answered my call was initially fine but knew nothing of my mum and it took me quite some time to gain any information from her at all.
I expressed some concern about my mum's situation and asked her to provide me with my mum's local branch number. At this point, she simply told me to "Google it"! I again tried to explain that my mum needs to take her medication at regular times and was told by this lady to "Be quiet"! At the end of the call, I asked for her name, but she refused to give me her name (for obvious reasons) and hung up on me! This situation is completely unacceptable. A client's relative should not be spoken to in this manner when expressing genuine concerns relating to the care of their relative. Little wonder that so many complaints are being made against this care provider!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon D (Daughter of Client) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is not care provision. The majority of carers are very nice people under an immense amount of pressure it seems, from their employers. They have timetables to adhere to which are most certainly not adhered to. When you are providing a paid for service to care for elderly people who are most vulnerable
in their own home and reliant on the service that is promised, they, and their families expect the service as per the paperwork given to them by this shambles of an organisation. They don't expect consistently to be late, the timetable to be ignored, to be told you will be called back and are not, to have the phone unanswered, and when you are asking to be put through to the relevant person the phone disconnected. Maybe look up Customer Service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion S (Regular Volunteer) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lady that I help locally has been through a very difficult time recently following a period of ill health and the death of her husband. Hales carers have been a great help and genuinely caring for her. They moved visit times around to suit her and even supported her with the day of the funeral. Really
friendly and accommodating people.

Reply from Nicola Mewse, Director at Hales Home Care (Grimsby)

Thank you for taking the time to review our services. We value all feedback to allow us to continue to monitor the services we provide.
Kind regards the Hales Homecare team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley H (Daughter of Client) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would never recommend this company, in my opinion, it's not a good nursing agency at all! We have had a bad experience with them in which staff at the office not helpful and being cut off 3 times and no one tried to contact me regarding my concerns.

Reply from Nicola Mewse, MD of Home Care at Hales Home Care (Grimsby)

We are sorry that you feel you haven’t received a high standard of care and support from our branch on this occasion. A number of improvements to aid communication in the branch has recently been introduced including a new telephone system and increased levels of management and supervision. If you would like us to look into the detail of your concerns directly please write to quality@halesgroup.co.uk and we will address your specific circumstances directly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.1 (6.111)

Overview of Review Score

The Review Score of 6.1 (6.111) out of 10 for Hales Home Care (Grimsby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.111 for Hales Home Care (Grimsby) is calculated as follows: ( (7 Excellents x 5) + (3 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 18 Ratings = 3.111

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Grimsby) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Nicola

Nicola Coleman

Job Title: Registered Regional Manager

Nicola has managed the Hales Home Care Grimsby branch for over eight years, during which time she has demonstrated a strong commitment to supporting the local community. She leads a dedicated team that helps vulnerable individuals in the area maintain their independence and quality of life at home. Nicola is fully qualified and registered with the Care Quality Commission, and under her leadership, the service has consistently received a "Good" rating in inspections.


Frequently Asked Questions about Hales Home Care (Grimsby)

What Type of Services does Hales Home Care (Grimsby) offer?

Hales Home Care (Grimsby) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Grimsby) to verify any information. View our terms and conditions. Hales Home Care (Grimsby) has a Platinum Service – more info.