Amazing Homecare

Anerley Town Hall, Anerley Road, London SE20 8BD
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9.6 24 Reviews
  • Amazing Homecare, London
Amazing Homecare provides home care services to people who require some help and support. The services enable people to remain living independently in the familiar surroundings and comfort of their own home, feeling safe, secure and fully supported.

Amazing Homecare serves communities living in Bromley local authority area covering: Bromley, Bromley Common, Beckenham, West Wickham, Leaves Green, Biggin Hill, Downe, Cudham, Hazelwood, Chelsfield, Orpington, Chislehurst and surrounding areas.

Amazing Homecare provides a distinctive range of expert care services tailored to individual needs.The services promotes well-being, choice and independence, whilst maintaining the highest quality of life possible.

Home care services are delivered by a professional, hand-picked team of carers, all are trained to the highest possible standards, are DBS checked at an enhanced level and are fully insured with public liability cover. Heritage will always aim to match you with the right carer; someone with whom you’ll be able to enjoy a comfortable relationship.

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Care Provided by Amazing Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • P & E Care Ltd
  • Person in charge
  • Patricia Eyoma (Registered Manager)

Funding & Fees Guide for Amazing Homecare

  • Prices

  • £21.62 per hour

  • Rate provided is for weekday Personal and Dementia care, per hour. Pro rata rates apply. Also reduced rates for domestic and companionship only visits.

Amazing Homecare Reviews (24)

Total of 24, showing 1-20
9.6

Amazing Homecare has a Review Score of 9.6 (9.571) out of 10, based on 8 reviews in the last 2 years. Over all time Amazing Homecare has 24 reviews.

Overall Experience

  • 20
  • 3
  • 0
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  • 1

Date Published

24
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16

Review from Y K (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has a carers that comes to take him once a week for a couple hours and also once every 3 weeks ,
I've have been and continue to be happy with the services they provide, ,
The carers are polite and supportive, and patient,

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much. We truly appreciate you taking the time to share your positive feedback and are happy and privileged that we are able to support your Dad.


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Review from N F (Daughter of Client) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the help and support I have received from Amazing Homecare. When my Mum first came out of hospital it was a very overwhelming time, with lots of uncertainty. The carers have helped me and my family so much. They have given me confidence and support in a very difficult time in
my life. They give my Mum dignity. I am so grateful to have their help, outstanding care and understanding. Thank you so much.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for your kind review. We are truly honoured to have been able to support you and your mum during such a challenging time. Our team is dedicated to providing compassionate and dignified care, and it means the world to us to know that we've made a positive impact on your family's journey. Your gratitude and trust inspire us to continue delivering the highest level of care.


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Review from Martin B (Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind and thoughtful service provided by the most amazing staff ever. (See what I did there!) Nothing is too much trouble for them. Friendly and efficient: service with a smile. I consider them to be friends.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for your kind words and thoughtful review! We're absolutely delighted to hear that you've had such a positive experience with our team. Our aim is to be amazing by name and amazing by nature, so thanks for noticing. Knowing you see us as friends means the world to us. It's always a pleasure to support you!


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Review from J H (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We changed over to Amazing Care after having bad experiences with previous carers and they have cared for our mum over the past 3/4 years. We have been happy with the service given and love the app to see how each visit has gone along with tasks that were completed. I also like the social media contact
which means staff can advise us of anything or we are able to raise anything. The response we get is almost instant. We as a family have peace of mind that carers turn up on time and give the care my mum requires. This has helped our mum stay in her own home, something I know she is so happy about. We have been very happy with the care she has received.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for your heartfelt review. We're truly honoured to have been able to care for your mum over the past few years and are delighted to hear that you've been happy with the service we provide. Knowing that the app and social media contact have given you peace of mind and kept communication easy is wonderful to hear. It's our priority to ensure carers provide timely, quality care and we're so glad this has helped your mum remain in the comfort of her own home. Your kind words mean so much to us and we're grateful for your trust and support.


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Review from D H (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my heartfelt gratitude for the excellent care my mum received from Amazing Homecare during her final months, until her passing in November. The dedicated care team provided 24-hour live-in care, ensuring she felt comfortable and supported at home. The three main carers were incredible,
demonstrating dedication and empathy that surpassed our expectations. They took time to understand my mother's unique needs, preserving her dignity and engaging her in meaningful conversations, laughter, and games. Their genuine care made her feel valued in her most vulnerable moments. Special thanks to the field supervisor, whose commitment to my mum's needs was remarkable. She consistently went above and beyond, addressing our concerns with kindness and understanding. She is a true asset to Amazing Homecare, and her passion is evident.
I wholeheartedly recommend Amazing Homecare to anyone in need of compassionate and dedicated care for their loved ones.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for taking the time to share such a heartfelt and touching review. It means the world to us to know that the care we provided brought comfort and support to your mum and your family during such an important time. We feel truly privileged to have been entrusted with her care and we're so pleased to hear that our team, especially the three main carers and our field supervisor, exceeded your expectations. Your kind words about their dedication, empathy, and the meaningful moments they shared with your mum are deeply appreciated. At Amazing Homecare, our goal is always to provide compassionate and personalised care, and it's incredibly rewarding to hear that their efforts made a difference. I will be sure to pass on your gratitude to the team.


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Review from Tim L (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very lucky I have these people to look after my dad.
They are so friendly and compassionate with looking after Dad. I couldn't ask for a better team of people who stay in touch regularly with me when required.
I recommend these people highly.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for taking the time to provide a review for us. At Amazing Homecare, our goal is always to provide compassionate and personalised care and it's incredibly rewarding to be appreciated. We vow to continue doing our best to support your Dad. However, we must also thank you, as you have made things easier for us. You are a pleasure to work alongside and show your dedication to your Dad by the way you are always helpful and responsive.


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Review from Altan D (Husband of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful. After trying a few companies we found amazing care. And we are very happy. My wife is very choosy and she found the right care for her thanks very much. When I come home I can see that my wife is very happy. So happy that she wants to go with the carer thanks again.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for this great review. We fully understand how much you do and are glad you get to have some well-deserved time to yourself. We appreciate that you trust us to support your lovely wife. Thanks again!


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Review from N B (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing Homecare has been looking after my mum for over 5 years now. They are caring and compassionate and go above and beyond to help us look after her. We keep in close contact with the agency and using the app I can see how each visit has gone which I find so useful. We have had to ask them to do
extra at times in regards to falls etc. and they never fail to help us when we need them. We as a family highly recommend them.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for your kind review. We are very fond of your mum and are privileged that you trust us to support her.


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Review from D W (Daughter of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're delighted with the quality of care, and compassion, you show my mum-in-law and her husband. We appreciate the comprehensiveness of the care notes the team complete. It's great there is a small pool of carers who regularly provide support, this really supports continuity of care. Please pass our
thanks on to the terrific care team.

Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you for your review. We really care about what we do and we are glad that has been your experience.


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Review from L W (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was under the care of Amazing Homecare for eight weeks. My schedule was two visits per day for seven weeks and one visit per day for one week. Every carer that attended treated me with dignity and respect. The professional way they did their job was excellent. I can say that if I need care again there
is not one of them I would not welcome back.

Reply from Patricia Eyoma, Director at Amazing Homecare

Thank you for taking the time to submit such a lovely review. We enjoyed supporting you and would be more than happy to support you again... we just hope that it is a long long way in the future. All the best!


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Review from Sharon E (Wife of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the wonderful care my husband gets from all of the carers, they really do look after him and care about his feelings, they always check with me if they are unsure about anything involving his care. I would recommend to friends or family.

Reply from Patricia Eyoma, Director at Amazing Homecare

Dear Sharon, thank you so much for your lovely review. As you know, the carers really enjoy working with your husband, he is such a great character. We also appreciate the support that you give us, which is a real help.


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Review from S A (Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with all the carers looking after me with Amazing Homecare.

Reply from Patricia Eyoma, Director at Amazing Homecare

Thank you so much for taking the time to provide a lovely review. We try hard to provide the best support so it is really great to be appreciated.


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Review from Michael M (Son of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed support when she left hospital after catching Covid. The carers that visited her were absolute saints and the office team were always helpful. My mum has never had care before and initially was quite reluctant. They were all warm, patient, and caring. They gave her the right amount
of support to help her regain her independence. She no longer needs them, but I’m sure she misses them. I highly recommend this company.

Reply from Patricia Eyoma, Director at Amazing Homecare

Thank you for your kind words. It really was our pleasure supporting your Mum to get back to health. Please send her our best wishes and let her know we are here in the future if ever needed.


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Review from Nick T (Son of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

To say I'm disgusted with the service you have provided is an understatement. The lack of care and dignity showed to my father is nothing more than criminal. We will be taking action against this poor company and have video, plus photo evidence to prove our allegations. If you love your family member
do not use this company.

Reply from Patricia Eyoma, Director at Amazing Homecare

Dear Nick, I am very sorry that you felt this way, and understand the difficulty in seeing your loved ones deteriorate, knowing there is nothing that can be done at this stage. All care and medical organisations have to follow the Mental Capacity Act. Although your father is unwell, he has full mental capacity and one of the pillars of this is that people have the "Ability to make unwise decisions". As you can tell by the CCTV recordings, we tried to persuade and prompt your father to make different decisions, but we cannot force someone to do something that they do not want to do. The carers really did try their hardest with your father, in what were very challenging circumstances, and I hope that in time you can appreciate this. We sincerely hope that your father and the rest of your family are able to find some comfort at this difficult time.


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Review from Stephanie G (Wife of Client) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have enough superlatives to describe how wonderful the care providers from this company were to my late husband. They visited us twice a day and were always so kind, caring, and respectful to him. They had practical solutions when needed and offered me great comfort and support when times became
tough. Nothing was ever too much trouble and I am so very grateful to these amazing women. I honestly could not have coped without their help.

Reply from Patricia Eyoma, Director at Amazing Homecare

Thank you for your review, but even more for trusting us to support you and someone as precious as your late husband. We see it as an honour and we are glad we were able to be there when you needed us. Take good care!


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Review from Sharon B (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been with these carers for a few months, but they are fantastic. She has a visit twice a day. The carers are so good to her, kind, respectful, friendly, and will do anything to help her. Mum loves their visits. The office staff also are very professional and on top of every request. I would
recommend them to anyone. I feel my mum is in very good hands. Thank you Amazing Homecare.

Reply from Patricia Eyoma, Director at Amazing Homecare

Thank you for your review and for trusting us to care for your Mum. We will continue to try our very best to make sure she gets the support she needs and deserves.


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Review from Belinda O (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication with Amazing Homecare is made as easy as possible, the office and on-call service make them easily contactable. They have been reliable and strive to go the extra mile all of the time. Mum gets wonderful care from the staff that visit her - they are patient and kind. I would have no hesitation
in recommending Amazing Homecare.

Reply from Patricia Eyoma, Director at Amazing Homecare

Thank you for your kind review. It is our goal to work with you, to ensure we are providing your mum with the best support we can. It is lovely to see that it is appreciated.


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Review from Angela S (Wife of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care provided by Amazing Homecare was exceptional. The owner was extremely friendly, helpful and went above and beyond to make sure my husband was comfortable and received the care and attention that he needed. All staff members that attended to my husband were gentle, kind and patient.
They made us all feel at ease, and we were grateful for the care shown to him. We are very grateful for everything you did in the short time we required your services.

Reply from Patricia Eyoma, Director at Amazing Homecare

Thank you so much for taking the time to review us. It was a privilege to see how you all supported each other through such a difficult time. We wish you all the best and if we can ever be of help... please remember we are here.


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Review from J C (Sister of Client) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has suffered night time incontinence for over 2 years and has had very disturbed sleep. The carers from Heritage tried lots of different pads, incontinence sheets etc. until the issue was resolved. He now sleeps much better.

Reply from Patrica Eyoma at Amazing Homecare

Thank you for your review. There has been such an improvement since we first started to support him. We are glad we were able to work with you to improve your brother's situation.


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Review from S B (Son of Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Heritage Healthcare service for nearly 6 months primarily to help our disabled 87-year-old mother who suffers from severe rheumatoid arthritis wash and dressed each morning, and they have maintained a high standard of care throughout the period.
We have been particularly pleased
that they have been able to rotate the work within a small group of regular and locally based carers, while it has also been noticeable that the carers we have had do genuinely care about our mother. We have also found that both the company's management and staff have been very responsive to our needs and we would thoroughly recommend this company.

Reply from Patrica Eyoma at Amazing Homecare

We really appreciate it when someone takes the time and effort to review our service. Healthcare is not just a job, and we really care about how we are doing, so it is always great hearing that we are doing it well.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Amazing Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Amazing Homecare is calculated as follows: ( (37 Excellents x 5) + (11 Goods x 4) ) ÷ 48 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amazing Homecare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Patricia Eyoma

Job Title: Director

Joined: 2015

Patricia Eyoma, Director of Heritage Healthcare Bromley, is a highly organised and efficient individual. Patricia left a successful career in HR and IT consultancy to focus on building a business which benefited the community. Patricia utilises her vast managerial experience to lead both the Registered Care Manager and Care Team to provide an outstanding home care service to the communities of Bromley.


Patricia said, “I am very fortunate to be able to do something that I feel so passionate about putting hard work into. I am to provide an exceptional care service to our clients and be recognised by our Care Team as an excellent employer. I am determined to ensure that Heritage Healthcare Bromley is recognised as a leading provider of care in our area.”


Frequently Asked Questions about Amazing Homecare

What Type of Services does Amazing Homecare offer?

Amazing Homecare offers Home Care.

How many Carers does Amazing Homecare employ?

Amazing Homecare employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amazing Homecare to verify any information. View our terms and conditions. Amazing Homecare has an Enhanced Service – more info.