Amazing Homecare

Anerley Town Hall, Anerley Road, London SE20 8BD
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9.6 24 Reviews
  • Amazing Homecare, London
Amazing Homecare provides home care services to people who require some help and support. The services enable people to remain living independently in the familiar surroundings and comfort of their own home, feeling safe, secure and fully supported.

Amazing Homecare serves communities living in Bromley local authority area covering: Bromley, Bromley Common, Beckenham, West Wickham, Leaves Green, Biggin Hill, Downe, Cudham, Hazelwood, Chelsfield, Orpington, Chislehurst and surrounding areas.

Amazing Homecare provides a distinctive range of expert care services tailored to individual needs.The services promotes well-being, choice and independence, whilst maintaining the highest quality of life possible.

Home care services are delivered by a professional, hand-picked team of carers, all are trained to the highest possible standards, are DBS checked at an enhanced level and are fully insured with public liability cover. Heritage will always aim to match you with the right carer; someone with whom you’ll be able to enjoy a comfortable relationship.

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Care Provided by Amazing Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • P & E Care Ltd
  • Person in charge
  • Patricia Eyoma (Registered Manager)

Funding & Fees Guide for Amazing Homecare

  • Prices

  • £21.62 per hour

  • Rate provided is for weekday Personal and Dementia care, per hour. Pro rata rates apply. Also reduced rates for domestic and companionship only visits.

Amazing Homecare Reviews (24)

Total of 24, showing 21-24
9.6

Amazing Homecare has a Review Score of 9.6 (9.571) out of 10, based on 8 reviews in the last 2 years. Over all time Amazing Homecare has 24 reviews.

Overall Experience

  • 20
  • 3
  • 0
  • 0
  • 1

Date Published

24
7
7
8
16

Review from Susan U (Daughter of Client) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this organisation highly enough. They have cared for my mother for almost 2 years as she progressed with dementia. Every member of the team showed kindness, respect, humour and genuine care for her. Nothing was too much trouble and they responded so quickly no matter what happened.
I could not have kept my job without this incredible support and the security of knowing how well my mother was being cared for. The organisation is led by kind, caring and dedicated managers and the ethos and values are demonstrated through the calibre and quality of the carers. My mother has been genuinely happy with the relationships she has built and has been able to maintain her sense of humour and enjoy a number of activities that she had lost through loneliness. I am so grateful for all they have done for all of us. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle H (Daughter of Client) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this agency a few times now for my mother who has suffered a stroke and also has anxiety. I have used them to escort her to the hospital for appointments. When Mum went to her talking therapy session for the first time the carer was able to put her at ease before the session and kindly took
Mum for a cup of tea after the session. The staff are well mannered, friendly, professional and reliable. Mum enjoys their company. This is because the staff engage her in meaningful conversation and have a good sense of humour.


Mum does look forward to them coming and I am able to go to work and concentrate without ever having to worry about the quality of their care.


I would definitely recommend them.


Reply from Patrica Eyoma at Amazing Homecare

Thank you for your great review. Your mother is a lovely lady and a real character. We look forward to being able to support her and the family in the future.


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Treated with Dignity

Value for Money

Review from Nicole L (Daughter of Client) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Heritage have taken over my mother's care, her general condition and morale has improved massively. They look after her like a much-loved relative rather than a client.
They are setting a new high standard of care that would be extremely hard to match.


In addition, the administrators

deal with any extra requirements that crop up speedily and with good grace. Nothing is too much trouble.


I could write for hours and quite frankly I still wouldn't be able to praise them highly enough. - If they are not perfect, they are as near as it is possible to be.


A heartfelt thanks to the whole team.


Reply from Patrica Eyoma, Owner at Amazing Homecare

Thank you so much for this beautiful review. The reason we are in this role is to provide care and support for your loved ones and some relief for families at a very difficult time. The whole team will be happy to hear that we are achieving our objectives.


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Review from Hannah N (Daughter of Client) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These guys took over my dad's care at the end of May and bend over backwards for my dad to make him comfortable every day and have gone above and beyond to ensure that Dad has total independence and they are always there to assist him if required. Dad is wheelchair bound and needs help getting up, showered
and dressed in the morning and then come in for his evening routine as well. I have not heard the word "no" yet from them to say they can't help with an aspect that the family cannot assist with.
I prefer the way they ask Dad how he wants to be cared for rather than being told by family. Dad is in charge of his own care needs and Heritage support and encourage that. Dad has certainly perked up and enjoys not being "just a client". The carers sit and have a cuppa and a chat with him before they leave and that's really important so Dad feels he is not isolated or alone.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Amazing Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Amazing Homecare is calculated as follows: ( (37 Excellents x 5) + (11 Goods x 4) ) ÷ 48 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amazing Homecare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Patricia Eyoma

Job Title: Director

Joined: 2015

Patricia Eyoma, Director of Heritage Healthcare Bromley, is a highly organised and efficient individual. Patricia left a successful career in HR and IT consultancy to focus on building a business which benefited the community. Patricia utilises her vast managerial experience to lead both the Registered Care Manager and Care Team to provide an outstanding home care service to the communities of Bromley.


Patricia said, “I am very fortunate to be able to do something that I feel so passionate about putting hard work into. I am to provide an exceptional care service to our clients and be recognised by our Care Team as an excellent employer. I am determined to ensure that Heritage Healthcare Bromley is recognised as a leading provider of care in our area.”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amazing Homecare to verify any information. View our terms and conditions. Amazing Homecare has an Enhanced Service – more info.