Spring Care PAs Battle Ltd

77a High Street, Red Barns Mews, Battle TN33 0AG
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9.5 20 Reviews
  • Spring Care PAs Battle Ltd, Battle
Spring Care are experts in providing Live-in Care and Home Care services to adults at home. Live-in Care is provided across Sussex and Kent, and hourly Home Care service is provided in Battle, Bexhill, Sedlescombe and surrounding areas. The Dementia Day Centre runs three days a week in Battle, East Sussex. Services at home include home care, live in care, respite care, complex care, disability care, dementia care, Parkinson's care, and caring for couples.

Spring Care is owned and managed by a team dedicated to ensuring that their Service Users receive a first class service and that their staff are happy in their employment. They have an excellent staff retention rate, with some having worked there since they opened in 2013.

Spring Care provides care and support to people with private funding, and accepts referrals from social services, continuing healthcare and those with direct payments.

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Care Provided by Spring Care PAs Battle Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Spring Care PAs Battle Ltd
  • Person in charge
  • Sarah Taylor (Managing Director)

Funding & Fees Guide for Spring Care PAs Battle Ltd

  • Prices

  • Live In Care services start at £1270 per week, this may increase for more complex care. Our hourly rate for daily visit care starts at £25.65 per hour. Our dementia day centre in Battle, Stay Connected Club, is £64 per day to include a 2-course lunch and refreshments throughout the day.
    Prices correct as at Feb 2025.

  • If your care is funded by the Local Authority or NHS Continuing Healthcare Services we have agreed rates in place with them.

Spring Care PAs Battle Ltd Reviews (20)

9.5

Spring Care PAs Battle Ltd has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time Spring Care PAs Battle Ltd has 20 reviews.

Overall Experience

  • 12
  • 7
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  • 1

Date Published

20
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15

Review from P H (Son of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Spring Care responds very quickly and professionally to my families fast moving needs. Our requirements were met in a very timely manner so that we felt fully supported. The care staff who attended were also very effective and quickly built a strong relationship with us.
I would have no
hesitation in using Spring Care again should the need arise.

Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd

Thank you so much for taking the time to leave us a review, we're very pleased that our service was helpful to your family.


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Review from Nicholas B (Friend of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very helpful and makes my friend happy and she thinks the world of her carer.

Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd

Thank you, that is very kind of you to say. I'm so pleased that your friend is finding our care helpful.


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Review from Jackie W (Wife of Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Spring Care Day Care for more than two years now, my husband who has Alzheimer's loves it there. It keeps him well-stimulated which I can't do at home. In the last week I have also been using them to shower him in the morning. They have been brilliant and taken away all my stress.

Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd

Thank you for your review, we are so pleased that our services are making a positive difference.


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Review from Carolyn P (Daughter of Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff - all very caring and look after Mum well. Would recommend.

Reply from Sarah Taylor, Managing Partner at Spring Care PAs Battle Ltd

Thank you so much, we appreciate your feedback.


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Review from M F (Son of Client) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed help of short notice. Spring Care staff were all very kind, helpful and supportive.
Our carer was really nice with my mum. We would recommend Spring Care.

Reply from Sarah Taylor, Managing Director at Spring Care PAs Battle Ltd

Thank you for your review, we're very glad that you were happy with our service.


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Review from Amanda P (Daughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Spring Care left my mother who has Alzheimer's in a dreadful state before she went into hospital. Her fridge was filthy, empty and mouldy. We’ve changed to another company, and they are excellent. Can’t do enough for my mum.
Now, nearly a year later with no contact from Spring Care since my mum was
discharged last summer - we’ve just been told by them that we have an outstanding bill of over £900!! Avoid them like the plague...

Reply from Sarah Smithwick, Director at Spring Care PAs Battle Ltd

Thank you for your review.
We are pleased to know your mother is doing well. Our team always enjoyed the short visits they spent with her twice a week.
We were equally dismayed to discover your mother had no food in her fridge whilst you were abroad on holiday which, as you recall, is one of the reasons we were obliged to refer the situation to social services.
We are sorry that our attempts to recover long overdue invoices prompted you to review our business so negatively.


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Review from Dudley P (Son of Client) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are reading this, I guess you are looking for some guidance for suitable care for an elderly relative or friend. Well, you have come to the right place. For the last 18 months or so Spring Care has been helping my elderly parents. With their care and support, we have been able to allow a couple
in their 90s to continue to live with dignity in the comfort and familiarity of their own home. The kindness, devotion and humanity everyone at Spring Care has shown to my parents has been extraordinary. We could not have achieved what we have without their support. We really are talking special human beings. A big thank you for everything you have done for our family.

Reply from Sarah Smithwick at Spring Care PAs Battle Ltd

Thank you for taking the time to write this lovely review, I'm so pleased that we have been able to provide meaningful support to your parents.


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Review from Celia V (Wife of Client) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault our carer, who is cheerful, efficient and sympathetic to all my husband's needs. He is a positive addition to our lives and has made the mornings so much easier for me as his otherwise sole carer.

Reply from Sarah Smithwick at Spring Care PAs Battle Ltd

Thank you for your review, I'm so pleased that you are happy with the service we are providing.


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Review from D C (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care. Pleasent Carers who show an interest in my father. Conversation is as important as care to an older person.

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Review from Michael S (Husband of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided by the carers is good, attendance is not always at the agreed times and sometimes no carer (rare) last minute changes, problems with sickness and availability.
No major complaints with the agency. Satisfied.

Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd

Thank you for your review. I’m pleased that you are generally happy with the care we are providing - that being a Live In Carer. With regard to the double up visits twice a day and additional respite cover twice weekly that we provide to you, we have suffered for the last few months with an unusually high level of staff sickness, and in those circumstances call times may sometimes vary as we reallocate work to the most suitable carers for each service user. Sometimes Service User’s favourite or regular staff are not available, but we would always endeavour to offer an alternative care worker.


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Review from Gillian H (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provide always good service and all are professional.

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Review from S G (Wife of Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally satisfied with the carers that come, willing to assist with what is asked of them.
It has happened that I did not get the privacy sitting on the toilet, but I am sure I made my point to the carer concerned.
Office staff generally very helpful, obviously sometimes messages do not get
passed on.

Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd

Thank you for taking the time to complete this review. Our Service Users' privacy and dignity are extremely important to us and I am sorry that your dignity was not respected on the occasion you have mentioned, although I am pleased that you were able to make your point to the carer and trust that this hasn’t happened again. I hope that you would feel happy to contact the office if you have any concerns about the care that we provide to you. With all best wishes, Sarah.


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Review from G C (Client) assisted by family/friend published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always cheery and very professional in their work. They always complete their daily tasks. I'm kept informed if carers cannot attend and a replacement is sent. The only complaint is that the carers do not always attend at the correct times asked for.

Reply from Sarah Smithwick, Operations Director at Spring Care PAs Battle Ltd

Thank you so much for your review. I’m very pleased that you are on the whole very happy with the service we are providing. We do try hard to ensure that the call times are consistent and at the time each Service User has requested – there are occasions when staff are on holiday or unwell that call times will vary, although we would always endeavour to let you know of this in advance. With all best wishes, Sarah.


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Review from Kaye F (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Care is providing a first class service and I would not hesitate to recommend them.
I'm so glad they were recommended to me.

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Review from Mary B (Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, does everything I need help with and sorts out appointments and takes me to them. All the staff are very good at what they do.

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Review from Reginald B (Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only just started with Spring Care, have had three visits so far, all have been very good and excellent carers.

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Review from M L (Stepson of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother receives 24-hour care. We are delighted with how this is going. The carer is very dedicated to what is a difficult task and tackles the role with great positivity, empathy and skill.

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Review from Alan R (Husband of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have used your services since March 2017 and have been very pleased with the care provided.

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Review from V W (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had always dreaded having to source 'Care in the Home' for my Mum who is now 90.
When that day came, which it eventually did, quite suddenly, Spring Care was there to help us.
They stepped up to the plate immediately with a care plan that has been running smoothly and efficiently ever since.
Their
professionalism has provided a regimen that has helped us to enable my Mum to remain in her own home, so far, where she dearly wishes to be. A big relief to us also.

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Review from Simon B (Husband of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my honest opinion that Spring Care provide an outstanding service.
Their matching of personal assistance to the client is remarkable (my wife is a dog lover and so are her three personal assistants).
Her personal assistants have bonded well with her and myself.
All staff are polite and respectful
and do their utmost to fulfil our needs and requirements.

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Spring Care PAs Battle Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Spring Care PAs Battle Ltd is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Spring Care PAs Battle Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Shirley

Shirley Matthews

Job Title: Registered Manager

Joined: 2013

Our Registered Manager is Shirley Matthews. Shirley has been employed by Spring Care PAs Battle Limited as its Registered Manager since 2013. Helping to set the company up, Shirley also delivered its first care visits.


She is ultimately responsible for all the care that Spring Care provides by upholding our Aims, Objectives and Values.


Shirley carries out a lot of our initial care assessments, she is involved in care reviews as well as managing and supporting the care team. As part of the management of your care package, Shirley will speak with Social Services, GPs, Occupational Therapists, Tissue Viability Nurses, District Nurses - and so on - to ensure that you are in receipt of all of the health services that you need to stay living well at home.


Her experience in the care industry began in 2000 and covers both residential and domiciliary care settings as a Manager and Registered Manager.


Registered Managers Award (RMA)
Level 3 A1 Assessors Award
Level 3 Social Care
Level 2 Accounting
Level 2 Administration


Janet

Janet Mitchinson

Job Title: Training Manager

Joined: 2014

Janet is our Training Manager, having previously been our Care Co-Ordinator.


Janet is responsible for training all of our staff. She does this through a blended training programme including classroom training which includes practical moving and handling and first aid; through workbooks and in the field where she will visit with the carers when they are working in your home to supervise, teach and advise.


As part of a small management team Janet will also take on the tasks of care assessments, care reviews and working with other health professionals to ensure that you are receiving the best care possible at home.


Janet studied for her teaching qualification in her “spare time” and graduated in 2019 as Student of the Year:
Professional Graduate Certificate in Education PGCE
BSc Social Sciences
Level 5 Leadership for Health & Social Care, Children & Young People Services (Adult Management)


Gillian

Gillian Allam

Job Title: Care Co-Ordinator

Joined: 2023

Gill joined our Battle care team in August 2021 and started working in the office in April 2023. She quickly became a key member of the team and studied for her Level 3 Health & Social Care which she passed in 2024, with Distinction.


Gill plans and co-ordinates our care visits to ensure that our carers are scheduled to be with you at the time we’ve agreed with you. She is also training in Risk Assessment and Care Management.


You will no doubt meet Gill if you have Home Care from us, as she still works some evenings and weekends – because she loves it!


Level 3 Health & Social Care
Level 5 Leadership & Management in Adult Care (working towards 2025)


Carrie

Carrie Weston

Job Title: Team Leader

Joined: 2015

Carrie joined Spring Care in 2015 and has been Team Leader for our Bexhill team and care service since 2017.


Carrie provides care and support to people in Bexhill on a daily basis, and has additional responsibility for overseeing our Bexhill care team and our service users.


Carrie also takes part in our out of hours On Call rota and is one of our professionally trained Nail and Foot Care team.


Level 3 – Aged Care (Australia)


Frequently Asked Questions about Spring Care PAs Battle Ltd

What Type of Services does Spring Care PAs Battle Ltd offer?

Spring Care PAs Battle Ltd offers Home Care.

How many Carers does Spring Care PAs Battle Ltd employ?

Spring Care PAs Battle Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Spring Care PAs Battle Ltd to verify any information. View our terms and conditions. Spring Care PAs Battle Ltd has an Enhanced Service – more info.