Blossom Home Care Northallerton

Suite 10, Evolution business centre, 6 County Business Park, Northallerton DL6 2NQ
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7.1 16 Reviews
  • Blossom Home Care Northallerton, Northallerton
Blossom Home Care Northallerton offers 'just bloomin' good care' to people living in their own homes in Northallerton, Darlington, Richmond, Middlesborough and the surrounding areas. They also have another branch in Tadcaster.

Blossom Home Care is a family-run business that specialises in home care for people in rural or farming communities. Their services are person-centred and tailored to each individual's needs, wishes and lifestyles.

Every member of the team is trained, DBS-checked and dedicated to providing compassionate care. All client records are digital to make for effective communication, and families have access to these. Uniquely, Blossom has a minimum call time of 50 minutes, set visit time. This ensures that each client receives their support with maximum safety and time for a good chat.

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Care Provided by Blossom Home Care Northallerton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kelli Probst (Registered Manager)

Funding & Fees Guide for Blossom Home Care Northallerton

  • Prices

  • £26.90 per 50 minutes visit.

  • Discount applied for long sits or overnight care.

Blossom Home Care Northallerton Reviews (16)

7.1

Blossom Home Care Northallerton has a Review Score of 7.1 (7.083) out of 10, based on 2 reviews in the last 2 years. Over all time Blossom Home Care Northallerton has 16 reviews.

Overall Experience

  • 13
  • 2
  • 0
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  • 1

Date Published

16
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2
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14

Review from R S (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the care provided by Blossom to my Dad.
Blossom has been helping Dad for a few months now and he, and my Mum, have nothing but praise for the carers they have had at the house. They have told me how hard all the carers work.
A few days ago, I arrived partway through a carer
visit and the carer was multitasking as well as chatting to Mum and Dad. It was lovely to see.
The notes on the app are a real help when I don't live nearby.
Thank you to everyone at Blossom, which includes staff arranging rotas/checking notes/responding to phone calls as well as all the carers who help to support Mum and Dad in their own home.

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Review from J N (Daughter-in-law of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Up until today, I would have said the service was good. The carers are mostly lovely but the directors are very poor. Today they have decided to give 5 days' notice to withdraw care because we won't sign up to a direct debit. We have always paid bills, immediately on receipt, after checking the invoices
and prefer to pay this way. So far there had not been any discrepancies so payment had always been immediate.
They have not given any thought to the well-being of my mother-in-law, or to the effect that the withdrawing of care might have. They have given less notice than they expected from us for any changes. In summary, I would not recommend them.

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Review from J T (Daughter of Client) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom provides daily care for my Mother in Law, mainly social visits with housework and general company as family does not live locally. The app is excellent for me to keep up to date with how she is each day. Recently she had a flood and the staff member was amazing throughout. I feel better knowing
Blossom is taking care of my loved one and trust them to do so.

Reply from Fiona Leggott, Director at Blossom Home Care Northallerton

Thank you for taking the time to submit a great review!


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Review from Joseph G (Son of Client) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom Home Care provide an excellent service for my mother. All f the staff are very friendly, caring and very understanding, especially as my mother can be difficult at times. Staff are always on time and communicate with the family if there are any concerns or problems. The family and especially
my mother are very grateful and appreciative of the care and excellent service that Blossom staff provide. Thank you.

Reply from Fiona Leggott, Director at Blossom Home Care Northallerton

Thank you for this fantastic feedback and for taking your time to do this.


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Review from Charles W (Son of Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom Home Care has provided us with an excellent level of care for Mum. We cannot recommend them enough.

Reply from Fiona Leggott, Director at Blossom Home Care Northallerton

Thank you for this fantastic review and for taking your time to complete it!


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Review from Bridgette O (Daughter of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Blossom Home Care Northallerton offer a wonderful service. The care given by every member is superb and this gives my family total peace of mind that our mother is being looked after in a dignified and personal way. The management of the team is outstanding, ensuring high standards are adhered
to, especially throughout the pandemic. I am able to check on their daily visits through a wonderful app which is very reassuring. I am welcomed to contact them with any request and they ring me with any concerns they have straight away. I would highly recommend them.

Reply from Fiona Leggott, Director at Blossom Home Care Northallerton

Thank you for a fantastic review, we appreciate you taking your time to complete this and for using our service!


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Review from Carole D (Wife of Client) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service from Blossom Home Care Northallerton carers. A friendly, efficient and very professional group of people who treated my husband with dignity and humour, and made a difficult situation much easier. Nothing was too much trouble for them. Every visit was uplifting for both of us and I
appreciated their friendship and support at a difficult time. I would highly recommend them.

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Review from Christine K (Daughter-in-law of Client) published on 4 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are very understanding and caring with my mother-in-law, we are extremely grateful for their support as we are not able to be there all the time. I feel comfortable ringing Blossom Home Care Northallerton if I have any concerns and they ring me to raise awareness of any health concerns.

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Review from Dawn L (Daughter-in-law of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager for doing a wonderful job. Everything was in place when my mum came out of a short stay in hospital. Night carers, four double up carers. They were all so kind and compassionate. As a family, we could not have asked for more. We have been a client with my mum and my
late dad for several years. After several weeks of all these carers and calls daily by district nurses, she still tested negative for covid. Thankyou blossom, we can't thank you enough.

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Review from A R (Daughter of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was the first time my dad needed carers, we were both unsure how Dad would settle, but all carers have been excellent and very caring. We would definitely recommend Blossom to other friends and family.

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Review from J W (Nephew of Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is consistent and the staff are caring and reliable. They always give my uncle something to look forward to.

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Review from D G (Client) assisted by family/friend published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very happy with the service I am given.

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Review from D G (Client) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, efficient and professional.
Nothing is too much trouble for them.

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Review from L W (Daughter of Client) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are extremely good at their job. They are very friendly and deliver a good service. My father was unhappy about needing assistance, but now it is the highlight of his day, ensuring he can remain in his own home.

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Review from B P (Client) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is first class.

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Review from Gordon A (Nephew of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed by the quality of service Blossom Home Care Ltd provide to our uncle. They have worked very hard to ensure calls were covered even in the most difficult circumstances over recent days.

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Current Review Score: 7.1 (7.083)

Overview of Review Score

The Review Score of 7.1 (7.083) out of 10 for Blossom Home Care Northallerton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.083 for Blossom Home Care Northallerton is calculated as follows: ( (9 Excellents x 5) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 4.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blossom Home Care Northallerton is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (3)

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Holly Unstead

Job Title: Franchise Owner

Joined: 2022

Holly is the Franchise Owner for Northallerton.


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Debrielle Clark

Job Title: Deputy Manager

Joined: 2023

Debrielle is one of the Deputy Managers at Northallerton Blossom Home Care.


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Darren Porter

Job Title: Deputy Manager

Joined: 2023

Darren is one of the Deputy Managers at Northallerton Blossom Home Care.


Frequently Asked Questions about Blossom Home Care Northallerton

What Type of Services does Blossom Home Care Northallerton offer?

Blossom Home Care Northallerton offers Home Care.

How many Carers does Blossom Home Care Northallerton employ?

Blossom Home Care Northallerton employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blossom Home Care Northallerton to verify any information. View our terms and conditions. Blossom Home Care Northallerton has a Platinum Service – more info.