Right at Home (Portsmouth)

Trafalgar House, 223 Southampton Road, Portsmouth PO6 4PY
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Top 20 award
10 65 Reviews
  • Right at Home (Portsmouth), Portsmouth
Right at Home Portsmouth delivers high-quality home care to older people and adults living with a disability to help them remain independent in their own homes, and provide peace of mind for their families - whether it be just a little help that's needed around the house, some companionship, a meal to be prepared, or perhaps help with bathing or dressing.

Right at Home Portsmouth carefully select CareGivers for their compassion and empathy, taking on people with the most caring nature and then training them to the highest standards.

Continuity of care is extremely important through unrushed, minimum one hour visits built around a client’s individual needs. CareGivers are introduced to each client, and meaningful and lasting relationships are as important as performing the necessary tasks.

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Care Provided by Right at Home (Portsmouth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Joe Morgan (Managing Director)

Right at Home (Portsmouth) Reviews (65)

Total of 65, showing 1-20
10

Right at Home (Portsmouth) has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (Portsmouth) has 65 reviews.

Overall Experience

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Date Published

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Review from C H (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Right at Home after a recommendation from someone. We had social care looking after Dad and were not happy at all with some of the service's. Since Right at Home came Dad is so much better, they really understand his needs and is always perfectly matched to his carers, he can be a handful.
They always go above and beyond and I am always well informed if I need to know anything. We couldn't do with out them now. Emma has been brilliant with managing his care team.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words! We're delighted to hear that your dad is thriving with our care and that our team, has been able to provide the support he needs. It means the world to us to know we're making a difference. We truly appreciate your trust in us.


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Review from H R (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by Right at Home. The local organization was efficient, kind, considerate and responsive to my mother's needs and concerns. Moreover the two women who moved into my mother's house while they were needed could not have been nicer and competent. It was very reassuring to know that
my mother was safe and well cared for.

Reply from Niamh Morgan, Marketing and Recruitment coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words and positive feedback! We are so pleased to hear that you had such a positive experience with Right at Home and that our team was able to meet your mother's needs. It means a great deal to us that you felt reassured by the care and support provided by our caregivers.


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Review from W A (Client) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are good at their job, they help me get better and friendly.

Reply from Nabil Hasan, marketing and recruitment coordinator at Right at Home (Portsmouth)

Thank you kindly for your wonderful feedback! It is a privilege and an honour to support you and we are so glad our team help to positively impact your life.


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Review from Andy C (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Right at Home (Portsmouth) have been kind, patient and very caring towards Mum. It has been great to see mum strike up positive relationships with several of the carers who have visited over the last few months. This has helped keep mum going over what has been a difficult period transitioning
from living by herself in a flat towards full time care. We would definitely recommend their services.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words. It means a great deal to hear that your mum has felt supported and built positive relationships with our carers. We understand how challenging transitions like this can be and we're so pleased to know that our care has made a difference during this time. Your recommendation is truly appreciated.


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Review from Ann G (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was determined she didn't want and or need a carer, but once she agreed to trial Right at Home, she changed her mind. She now has her carer in every day which she says is the highlight of her day. She sees her carer as a friend and would have them in 24/7 if she could.
From my point of view,
having Right at Home going in every day has given me respite to be able to do my job within the NHS without having the extra stress of the basic needs for my mum.
I can contact the team at any time and nothing is ever a problem. They even came into hospital to see my mum when she was poorly.
As an NHS worker, I have recommended Right at Home to many other people as I find them caring, compassionate, and respectful of my mum's needs and wishes.
My mum and I would not be without her carer and the team at Right at Home.

Reply from Niamh Morgan, Marketing and Recruitment coordinator at Right at Home (Portsmouth)

Thank you for your wonderful feedback. We're so glad to hear how much your mum values her carer and that we've been able to support you as well. Knowing we've made a difference in both your lives is why we do what we do. Thank you for recommending us; it truly means a lot.


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Review from Tracey P (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Right at Home enough. My only regret is that we didn't organise their services earlier. They gave my dad, in his final months, such friendship and laughs, they also improved his quality of life immeasurably. His carers were always interested in him and went over and above in the care
they gave him. Thank you all.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for your kind words. It was a privilege and honour to care for your father. Knowing that we could provide him with the support he needed means so much, thank you for putting your trust in us.


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Review from Leanord H (Husband of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife receives first-class care, and that goes for timekeeping, communication and reliability, would not hesitate to recommend.

Reply from Joe Morgan, Managing Director at Right at Home (Portsmouth)

Thank you very much for your kind words. It is an absolute privilege and honour to care for your wife. We deeply value the trust you have placed in us and are committed to ensuring she receives the highest quality of care.


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Review from Jo R (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start in 2020, the attention to person-centred care was there for our loved one and her husband. It was a very challenging time with the diagnosis of Frontal Temporal Dementia in January 2020 and then Covid and Lockdowns.
We had four main carers, who have all been there for our loved
one and husband and also other dedicated carers along the way. Sadly our loved one passed in March this year, she couldn’t have received better care in the last 4 years. Very grateful for all that you do. Thank you.

Reply from Joe Morgan, Managing Director at Right at Home (Portsmouth)

It was an absolute privilege to support your loved one over the years. Thank you very much for your kind words.


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Review from H H (Daughter of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Portsmouth) have been excellent. All of the carers have been lovely and kind. They always arrive on time and are extremely professional. We always know who is coming and a detailed audit of each visit is available to read via the app. They are also very responsive, adding in additional
visits at very short notice. It's been very reassuring to know that Mum is now getting the care she needs and I'm so pleased we chose them.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Thank you so much for taking the time to write these kind words, it is an absolute privilege to care for your mother.


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Review from Hazel H (Sister of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about the care for my brother as he needed companionship rather than physical care. After much consideration, I chose Right at Home and it was the best decision. My brother was in great spirits when I returned after a fortnight and I couldn't have wished for anything better. The choice
of carers was perfect.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

We are very appreciative of being chosen to support your brother. Thank you for the very kind words.


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Review from Susan S (Client) assisted by family/friend published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good - friendly, helpful, versatile and reliable. I feel comfortable with personal care, which is a lovely surprise because I didn't think I would. My carers are lovely and support me with anything that needs doing. Just what I need, I can't think of anything that could be better or improved.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

We are so appreciative of your lovely comments and it is our great privilege to support you.


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Review from Jackie M (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for a wonderful, caring service for my mum. All of your team were so amazing, reliable, thoughtful and solicitous of her every need. It was such a relief to know Mum was in such good hands and gave me and my sister great peace of mind. Thank you to the team for going above and beyond.

Reply from Niamh Morgan, Marketing and Recruitment Coordinator at Right at Home (Portsmouth)

Thank you so much for taking the time to share your experience and for giving us a five-star review. We are deeply grateful for the opportunity to care for your mum.
Knowing that we've made a positive difference in your mum's life means the world to us. Thank you again for entrusting us with your mum's care.


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Review from Susan M (Daughter of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After doing a lot of research into finding the right people to care for mum, Right at Home ticked all my boxes. Right at Home have been looking after mum for a couple of months now and I know I have chosen the right people, the people who work in the office and the carers are all kind, compassionate
and experienced people. The position I am in is all new to me and a challenge and as an only sibling very emotional, Right at Home have been supportive and very patient with all my questions. Sadly mum has got dementia and having home care was a huge change for her, very reluctant at first but has settled down really well with her current carers, who give her 100% quality loving care. I've started with a few visits with the intention of building on this, think they call this baby steps! Recently I was lucky to have a week away and I asked for some ad-hoc home care during this period and that was one of my tick in the boxes. I feel very blessed to have found Right at Home, a huge thank you to all.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

These very kind words mean such a lot to all of us and for that, we are so grateful. Many thanks for affording us the great privilege of supporting your mum.


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Review from Linda P (Sister of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have been providing care support for my brother who has dementia, over several months. The manager and her team are very compassionate and take great care to meet the needs of the client whilst maintaining their professionalism.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your kind words and allowing us the privilege to support your brother.


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Review from M S (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent daily care from Right at Home staff for the past six months. Staff are very caring, professional and astute to my mother's changing needs. The effort they have made to help my mother with the progression of her dementia has been creative and empathetic. Additionally,
staff have demonstrated initiative and an amazing amount of empathy. The emotional relief to myself has been immense, knowing that a caring and experienced team is looking after my mother (my professional background is nursing so I have a keen eye for quality care). Thank you zillions, one and all.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your very kind words. It has been an honour and a privilege to have been chosen to support your mum.


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Review from Hollie P (Granddaughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home (Portsmouth) for a number of years now for my grandpa, it's been an absolute blessing finding them. We had previously used an alternative care provider but since finding Right at Home and the team there really isn't any comparison between the two. It's night and day!
If
you want someone to look after your loved ones when they are no longer able to do it themselves then Right at Home are the company to contact. Outstanding service and I can honestly say they go above and beyond.
They look after your family as if they were looking after their own. All staff treated my grandpa with care and compassion.
Unfortunately, my grandpa has now gone into a care home but Right at Home made that transition so easy and stress-free. They have even stayed in contact since his move just to check on his wellbeing, can't recommend them enough!

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Thank you so much for your very kind words, Hollie. We very much appreciate your feedback and trust that your grandpa will be very happy in his new surroundings. It was our absolute privilege to support him.


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Review from Rob C (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company have been looking after Mum for a year, and she’s extremely well cared for by a professor organisation. Carers are friendly and attentive to my mum, and I wouldn’t hesitate to recommend this service.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your kind words and for allowing us the privilege to look after Mum.


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Review from Charles P (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are highly professional and provide care to the highest standards. They are reliable and trustworthy. I have no hesitation in recommending Right at Home (Portsmouth) and its staff, from individual carers to administration and management.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your very kind words and allowing us the privilege of supporting your father.


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Review from Lynda P (Daughter of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers. Always on time. Always polite and thoughtful. Aware of my mother's needs and frailty. Her team go above and beyond. I can go out and know that Mum is in good hands. I have complete trust in the team. Admin is great and ensures continuity of carers who know Mum's routine.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Thanks so much Lynda for your very kind words. We are delighted that you are so happy with the support we provide to your mum.


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Review from Kenneth W (Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Right at Home for the last 18 months. I have no problems at all with them. They have been very professional and caring with us. The carers that they send to us are helpful, caring and very friendly.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your kind words. We are delighted that you are happy with the support we provide.


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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Right at Home (Portsmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Right at Home (Portsmouth) is calculated as follows: ( (100 Excellents x 5) + (2 Goods x 4) ) ÷ 102 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Portsmouth) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Joe

Joe Morgan

Job Title: Managing Director

Joined: 2016

Having worked for over 30 years in the aerospace industry, I decided it was time for a change and to aim for a better quality of life for not just me and my family but those in the community around us.


Becoming a Right at Home owner has helped me to achieve just that. The important things in life for me are family and faith. I am married to Madeline and we have been blessed with four daughters and two grandsons. I am an active member of my local church and help with different ministries, including visiting the sick, elderly and vulnerable in their homes and providing transport when required. I also coordinate our church’s contributions to the local foodbank.


I have a passion for helping people particularly the most vulnerable in our society. Right at Home Portsmouth has given me the opportunity to transform my compassion for caring into my daily job as well as creating the space in my life for more active voluntary activity within the local community.


Madeline, and I look forward to helping you, and we are always available, be it for a chat or for immediate assistance.


Madeline

Madeline Morgan

Job Title: Training Manager

Joined: 2016

My family are very important to me as is living my Christian Faith.


I have been married to my husband Joe for 36 years and we have been blessed with four wonderful daughters: Ciara, Rachel, Emma and Niamh. We also have two lively grandsons named Fionn (Finn) and Conan. We are all the proud owners of our flat-coated retriever ‘Alphie’ who is keeps us all on our toes! Part time I also teach in a wonderful school and work mainly with 7 and 8 year old children.


My professional qualifications include:


A NVQ Diploma Level 3
Primary teaching
Level 5 qualification in Health and Social Care.


In terms of my personality I am caring, hard working, a good listener, loyal and have a good sense of humour. When I give care, it is crucial for me to make my clients feel happy and secure. The ultimate reward is knowing that I have made a difference (even if a small one) to their lives.


Gabrielle

Gabrielle Turner

Job Title: Registered Manager

Joined: 2019

Hi I'm Gabrielle and I am originally from the Isle of Wight, my partner James and I recently brought a house in Portsmouth.


Horse riding is a big part of my life; I have been riding since I was 5 years old. I even have my own horse called Woody.


I enjoy socialising with friends, going to festivals, travelling and seeing new things.


My friends and family would say that I have a composed attitude and great organisational skills when planning social events.


I am always seeking to gain new qualifications by doing different courses alongside my current role.


Making someone smile is enough to tell me I’ve made a positive impact on their day.


Emma

Emma Morgan

Job Title: Care Operations Manager

Joined: 2017

Hi I'm Emma, I'm one of  Madeline and Joe's four daughters. My sisters are my best friends and spending time with my family is so important to me.


I love to keep up with my health and fitness. I am a member of my local Slimming World club, I train frequently at the gym and I am a keen runner, having completed the 2018 and 2019 Great South Run.


If my friends and family were to describe me, they would say I'm super caring with a great positive mental attitude. Making a difference to someone else's day is enough reward for me in my role.


Also, I am hoping to complete some qualifications in care and maybe pursue a university degree in the future.


Frequently Asked Questions about Right at Home (Portsmouth)

What Type of Services does Right at Home (Portsmouth) offer?

Right at Home (Portsmouth) offers Home Care.

How many Carers does Right at Home (Portsmouth) employ?

Right at Home (Portsmouth) employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Portsmouth) to verify any information. View our terms and conditions. Right at Home (Portsmouth) has a Platinum Service – more info.