Right at Home (Portsmouth)

Trafalgar House, 223 Southampton Road, Portsmouth PO6 4PY
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Top 20 award
10 65 Reviews
  • Right at Home (Portsmouth), Portsmouth
Right at Home Portsmouth delivers high-quality home care to older people and adults living with a disability to help them remain independent in their own homes, and provide peace of mind for their families - whether it be just a little help that's needed around the house, some companionship, a meal to be prepared, or perhaps help with bathing or dressing.

Right at Home Portsmouth carefully select CareGivers for their compassion and empathy, taking on people with the most caring nature and then training them to the highest standards.

Continuity of care is extremely important through unrushed, minimum one hour visits built around a client’s individual needs. CareGivers are introduced to each client, and meaningful and lasting relationships are as important as performing the necessary tasks.

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Care Provided by Right at Home (Portsmouth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Joe Morgan (Managing Director)

Right at Home (Portsmouth) Reviews (65)

Total of 65, showing 41-60
10

Right at Home (Portsmouth) has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (Portsmouth) has 65 reviews.

Overall Experience

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Date Published

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Review from Helen S (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start Right at Home have been nothing but kind and caring. They listen to your needs and provide a care package accordingly. Since Mum fell ill last year they have been helping us, and when lockdown started and our own ability to help Mum was limited, Right at Home stepped up too by increasing
their visits. They are flexible, responsible and really caring. Mum's carers are really wonderful and we are so grateful for everything they do.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for these very kind words regarding our service. It is very much appreciated.


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Review from J C (Daughter of Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were extremely accommodating, arranging personal care for my father at an early start which he preferred and which they always accomplished, never being late and always providing reliable and caring staff. Both my father and I were really happy with all their staff.

Reply from Joe Morgan, Director at Right at Home (Portsmouth)

Many thanks for your review. We really appreciate your very kind words.


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Review from D S (Son of Client) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home employ a good calibre of caregiver and they look after our mum very well. We have three one hour visits per day to supervise pill-taking, washing, meal making and deliver and some cleaning. The caregivers are polite, punctual, pleasant and well presented. The house is kept well and they
interact well with mum. We have had other care providers and Right at Home are definitely superior in every way. The company is well run and if we were looking for the best care for our parent again, we would choose Right at Home.

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Review from A P (Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall service is first class and I don't know what I would do without them, they really do care.

Reply from Joe Morgan at Right at Home (Portsmouth)

Many thanks for the kind words. We are privileged to support you.


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Review from Sharon W (Client) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are a superb company and the care is really excellent and very professional in a specialist way. I suffer with brittle bones, carers are kind, go out their way to please and encourage to head towards whatever you want to achieve - in my case my hobbies, painting, creative writing. The
office match client to carer and hobbies. Right At Home are the best in my view.

Reply from Joe Morgan at Right at Home (Portsmouth)

It is so humbling and rewarding to be able to support our clients to achieve their goals. Thank you so much for your very kind words.


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Review from F R (Daughter of Client) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enormously grateful to Right at Home - both office staff and carers - for their wonderful support and care of my elderly father in his last months. Dad was very fortunate to have such a fantastic team of carers who always impressed with their care, kindness and genuine love for their work.

Reply from Joe Morgan at Right at Home (Portsmouth)

Many thanks for your very kind words regarding our service. It was our pleasure and privilege to support.


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Review from David L (Son of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received care in her home from October 2018 to January 2019. The arrangement ceased when her situation changed and she needed round-the-clock care, which she now receives in a residential home. We were very pleased with the service Right at Home provided.
The service was set up promptly at the
point when the support became needed. Mum's care plan was carefully constructed by Right at Home, was tailored to meet Mum's precise requirements and was delivered flexibly to ensure her needs were met. The managers we met at this stage were empathetic and clearly explained the formalities and practicalities of providing the care. An example of the organisation's responsiveness involved one of the managers stepping in to provide personal assistance to Mum during an initial set-up visit before our contract had been established.
All the carers who supported Mum were very caring and engaged with her in a professional but human way.
Right at Home kept us informed about how Mum was doing. We were particularly impressed by the way carers noticed aspects of Mum's lifestyle and needs and made suggestions about practical ways her life at home could be improved.

Reply from Joe Morgan at Right at Home (Portsmouth)

Thank you for your very kind words. It was our privilege and pleasure to assist your mum to live independently in her own home for as long as possible. She had such a good rapport with our staff who continue to ask after her well-being.


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Review from Kim W (Daughter of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are an exceptional care provider. They were consistently on time and provided a high level of care. They made my father, a very proud man, feel at ease and he was always very positive about his life through their genuine interest in him. I felt that they really cared about his and my mothers
overall well-being on a very personal level. I cannot praise them enough.

Reply from Joe Morgan at Right at Home (Portsmouth)

Many thanks for this very thoughtful review. We are proud and privileged to support our clients and their families.


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Review from Carol E (Daughter of Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having phoned a few care agencies I was delighted when I got through to Right at Home Portsmouth. On the phone, they were lovely, management good and carers excellent. Having not received outside care before my dad was delighted with the care and also company they gave him. He was treated with dignity
and friendship. This, in turn, allowed me more freedom to go out knowing he was in good hands. I would not hesitate to recommend them to others.

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Review from Linda S (Wife of Client) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The sitter that came to us was lovely, friendly and very professional. She arrived on time every week and my husband was pleased with her company. She helped my husband to make tea safely and was always cheerful. Unfortunately, my husband no longer needs the assistance and we miss her coming each week.

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Review from Jo G (Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had wonderful care.

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Review from T Y (Client) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Right at Home overall has been really good.


1. Timekeeping very good.
2. Presentation very good.
3. Communication with the client is good.
4. Dealing with the patient is good.


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Review from M D (Husband of Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for my wife who suffers from Parkinson's disease. We receive a weekly schedule of visits so always know who to expect. Carers very experienced and conscientious. They work hard to meet my wife's needs and show great patience and understanding.

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Review from H D (Niece of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to Right at Home (Portsmouth) for the kind and gentle care given to my increasingly frail relative. He is supported with respect and I can rest without pressure knowing that the carers look after his interests.

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Review from Robert M (Husband of Client) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff can't say enough about them from the top to the bottom.

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Review from F K (Wife of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I made the initial telephone call to Right at Home (Portsmouth), I was treated with courtesy, patience and professionalism. The assessment visit to our home to discuss services provided and clients needs was thorough and reassuring. The manager who carried out this assessment was a charming
person and gave my husband and I complete confidence in using Right at Home (Portsmouth) - SHE LISTENED. The care provider who has looked after my husband is delightful and I have no reservations about leaving my husband in her sole care and her ability to attend to his needs in my absence. In a word EXCELLENT.

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Review from E J (Daughter-in-law of Client) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly great service - rapid and efficient prompt replies to all queries and very flexible. Not to mention the high standard of care. We were very happy and it really put our minds at rest to know my mother-in-law was being looked after so well.

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Review from R D (Client) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment through to the final visit, the service provided was of the highest quality. Communication with the administrative office was very easy and all matters were dealt with promptly. The ladies who visited were a joy to have in one's home and worked very hard to complete all relevant
tasks with cheerful efficiency.

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Review from Jean T (Wife of Client) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find management very professional and helpful. The carers are punctual and very obliging. Much superior to other agencies I have used.

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Review from YS (Mother of Client) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm absolutely pleased with the service. All the staff are friendly and I can't fault them at all. My son has taken to them all including the management. It is very rare as he doesn't take to everyone, in fact, this is the 1st time. This has made things a lot easier for me. My son is happy and I am
happy. They will always go above and beyond to help my son and I.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Right at Home (Portsmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Right at Home (Portsmouth) is calculated as follows: ( (100 Excellents x 5) + (2 Goods x 4) ) ÷ 102 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Portsmouth) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Joe

Joe Morgan

Job Title: Managing Director

Joined: 2016

Having worked for over 30 years in the aerospace industry, I decided it was time for a change and to aim for a better quality of life for not just me and my family but those in the community around us.


Becoming a Right at Home owner has helped me to achieve just that. The important things in life for me are family and faith. I am married to Madeline and we have been blessed with four daughters and two grandsons. I am an active member of my local church and help with different ministries, including visiting the sick, elderly and vulnerable in their homes and providing transport when required. I also coordinate our church’s contributions to the local foodbank.


I have a passion for helping people particularly the most vulnerable in our society. Right at Home Portsmouth has given me the opportunity to transform my compassion for caring into my daily job as well as creating the space in my life for more active voluntary activity within the local community.


Madeline, and I look forward to helping you, and we are always available, be it for a chat or for immediate assistance.


Madeline

Madeline Morgan

Job Title: Training Manager

Joined: 2016

My family are very important to me as is living my Christian Faith.


I have been married to my husband Joe for 36 years and we have been blessed with four wonderful daughters: Ciara, Rachel, Emma and Niamh. We also have two lively grandsons named Fionn (Finn) and Conan. We are all the proud owners of our flat-coated retriever ‘Alphie’ who is keeps us all on our toes! Part time I also teach in a wonderful school and work mainly with 7 and 8 year old children.


My professional qualifications include:


A NVQ Diploma Level 3
Primary teaching
Level 5 qualification in Health and Social Care.


In terms of my personality I am caring, hard working, a good listener, loyal and have a good sense of humour. When I give care, it is crucial for me to make my clients feel happy and secure. The ultimate reward is knowing that I have made a difference (even if a small one) to their lives.


Gabrielle

Gabrielle Turner

Job Title: Registered Manager

Joined: 2019

Hi I'm Gabrielle and I am originally from the Isle of Wight, my partner James and I recently brought a house in Portsmouth.


Horse riding is a big part of my life; I have been riding since I was 5 years old. I even have my own horse called Woody.


I enjoy socialising with friends, going to festivals, travelling and seeing new things.


My friends and family would say that I have a composed attitude and great organisational skills when planning social events.


I am always seeking to gain new qualifications by doing different courses alongside my current role.


Making someone smile is enough to tell me I’ve made a positive impact on their day.


Emma

Emma Morgan

Job Title: Care Operations Manager

Joined: 2017

Hi I'm Emma, I'm one of  Madeline and Joe's four daughters. My sisters are my best friends and spending time with my family is so important to me.


I love to keep up with my health and fitness. I am a member of my local Slimming World club, I train frequently at the gym and I am a keen runner, having completed the 2018 and 2019 Great South Run.


If my friends and family were to describe me, they would say I'm super caring with a great positive mental attitude. Making a difference to someone else's day is enough reward for me in my role.


Also, I am hoping to complete some qualifications in care and maybe pursue a university degree in the future.


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