Right at Home (Portsmouth)

Trafalgar House, 223 Southampton Road, Portsmouth PO6 4PY
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Top 20 award
10 65 Reviews
  • Right at Home (Portsmouth), Portsmouth
Right at Home Portsmouth delivers high-quality home care to older people and adults living with a disability to help them remain independent in their own homes, and provide peace of mind for their families - whether it be just a little help that's needed around the house, some companionship, a meal to be prepared, or perhaps help with bathing or dressing.

Right at Home Portsmouth carefully select CareGivers for their compassion and empathy, taking on people with the most caring nature and then training them to the highest standards.

Continuity of care is extremely important through unrushed, minimum one hour visits built around a client’s individual needs. CareGivers are introduced to each client, and meaningful and lasting relationships are as important as performing the necessary tasks.

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Care Provided by Right at Home (Portsmouth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Joe Morgan (Managing Director)

Right at Home (Portsmouth) Reviews (65)

Total of 65, showing 61-65
10

Right at Home (Portsmouth) has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (Portsmouth) has 65 reviews.

Overall Experience

  • 64
  • 1
  • 0
  • 0
  • 0

Date Published

65
5
8
17
48

Review from Joyce H (Daughter of Client) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy in the company of these helpful people. They were very polite and cheerful and my mother had some lovely chats with them when they were attending her.
They were extremely helpful, willing to give a hand at anything that needed doing. I was very pleased with the help they gave
my mother and would recommend them to anybody who needs the sort of help they can provide.

Staff

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Management

Treated with Dignity

Value for Money

Review from Gemma H (Daughter of Client) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were absolute life savers. My father needed urgent immediate care. I made contact via the website and got a telephone call back within the hour. We were assessed a couple of days later in the morning with carers in place by that same evening. Everyone was so kind and friendly and
treated my father with the utmost respect and dignity. They were also very understanding and kind when talking to me and my mother as the traumatic situation we found ourselves in was very sudden and unexpected. Altering care arrangements and general communication with the team was very easy and straightforward throughout and the carers were always very prompt and reliable. I would definitely use them again if we need any further care, and would highly recommend them to anyone in need.
Thank you again for all your help and kindness.

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Review from Paul B (Son of Client) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help quickly to cover care for an elderly father when my mother was taken into hospital unexpectedly. Right at Home responded quickly, assessing our needs and providing excellent staff at very short notice. Nothing was too much trouble and the staff were brilliant with dad putting him at ease
in a stressful situation. They remained flexible while we were uncertain how long they would be needed for. Would definitely recommend.

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Review from Karin G (Niece of Client) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home responded the same day as an assessment to start as home care was required urgently. The varying needs were provided flexibly and with great skill. From the management to individual carers I had complete peace of mind throughout the care provided. I individual needs were always utmost
in everyone's mind. I live some distance from my aunt and this difficulty was always eased by Right at Home throughout end of life care provided.

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Review from Dennis M (Son-in-law of Client) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, friendly and caring management and staff. They are very interactive with my mother in law on all their visits. Their actions with her when carrying out their duties of feeding, moving and her personal hygiene are excellent. They always communicate with her when carrying out their
duties and also encourage her to eat and drink. Also assists in making her menus enjoyable.

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Value for Money

Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Right at Home (Portsmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Right at Home (Portsmouth) is calculated as follows: ( (100 Excellents x 5) + (2 Goods x 4) ) ÷ 102 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Portsmouth) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Joe

Joe Morgan

Job Title: Managing Director

Joined: 2016

Having worked for over 30 years in the aerospace industry, I decided it was time for a change and to aim for a better quality of life for not just me and my family but those in the community around us.


Becoming a Right at Home owner has helped me to achieve just that. The important things in life for me are family and faith. I am married to Madeline and we have been blessed with four daughters and two grandsons. I am an active member of my local church and help with different ministries, including visiting the sick, elderly and vulnerable in their homes and providing transport when required. I also coordinate our church’s contributions to the local foodbank.


I have a passion for helping people particularly the most vulnerable in our society. Right at Home Portsmouth has given me the opportunity to transform my compassion for caring into my daily job as well as creating the space in my life for more active voluntary activity within the local community.


Madeline, and I look forward to helping you, and we are always available, be it for a chat or for immediate assistance.


Madeline

Madeline Morgan

Job Title: Training Manager

Joined: 2016

My family are very important to me as is living my Christian Faith.


I have been married to my husband Joe for 36 years and we have been blessed with four wonderful daughters: Ciara, Rachel, Emma and Niamh. We also have two lively grandsons named Fionn (Finn) and Conan. We are all the proud owners of our flat-coated retriever ‘Alphie’ who is keeps us all on our toes! Part time I also teach in a wonderful school and work mainly with 7 and 8 year old children.


My professional qualifications include:


A NVQ Diploma Level 3
Primary teaching
Level 5 qualification in Health and Social Care.


In terms of my personality I am caring, hard working, a good listener, loyal and have a good sense of humour. When I give care, it is crucial for me to make my clients feel happy and secure. The ultimate reward is knowing that I have made a difference (even if a small one) to their lives.


Gabrielle

Gabrielle Turner

Job Title: Registered Manager

Joined: 2019

Hi I'm Gabrielle and I am originally from the Isle of Wight, my partner James and I recently brought a house in Portsmouth.


Horse riding is a big part of my life; I have been riding since I was 5 years old. I even have my own horse called Woody.


I enjoy socialising with friends, going to festivals, travelling and seeing new things.


My friends and family would say that I have a composed attitude and great organisational skills when planning social events.


I am always seeking to gain new qualifications by doing different courses alongside my current role.


Making someone smile is enough to tell me I’ve made a positive impact on their day.


Emma

Emma Morgan

Job Title: Care Operations Manager

Joined: 2017

Hi I'm Emma, I'm one of  Madeline and Joe's four daughters. My sisters are my best friends and spending time with my family is so important to me.


I love to keep up with my health and fitness. I am a member of my local Slimming World club, I train frequently at the gym and I am a keen runner, having completed the 2018 and 2019 Great South Run.


If my friends and family were to describe me, they would say I'm super caring with a great positive mental attitude. Making a difference to someone else's day is enough reward for me in my role.


Also, I am hoping to complete some qualifications in care and maybe pursue a university degree in the future.


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