Home Instead Down & Lisburn

2B Comber Street, Saintfield, Ballynahinch BT24 7AZ
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9.3 5 Reviews
  • Home Instead Down & Lisburn, Ballynahinch
Home Instead provides high-quality home care services to older people in Down and Lisburn, and parts of Belfast. They provide care which allows older people to remain independent in their own homes, with the help and support a Care Professional provides.

A wide range of personal care, home help, specialist dementia support and companionship services can be incorporated into the care itinerary. Live-in Care is also available. All carers are highly-trained and value being able to build a relationship of trust and confidence.

Clients are matched to the right Care Professional by shared interests, who visit clients for a minimum of one hour.

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Care Provided by Home Instead Down & Lisburn

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahan Salgado (Registered Care Manager)

Funding & Fees Guide for Home Instead Down & Lisburn

  • Prices

  • Available on request

Home Instead Down & Lisburn Reviews (5)

9.3

Home Instead Down & Lisburn has a Review Score of 9.3 (9.328) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead Down & Lisburn has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
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3
5
0

Review from D M (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls coming out from Home Instead have been lovely and very good with Mum who suffers from Alzheimer’s. They have even helped give me some tips and advice on different aspects of mum's care that I wouldn’t have known before so their experience and knowledge are great!

Reply from Shona Burke, General Manager at Home Instead Down & Lisburn

Many thanks for your very positive review and kind words. We really appreciate your feedback and will ensure that we share it with the team. It is an honour and pleasure to be supporting your mum to stay at home. Many thanks.


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Review from M M (Daughter of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care professional listened to the request I made regarding my mothers's care and made positive suggestions and gave good advice. At times in the past, any changes have been slow to take place. But overall I have had a very good experience with Home Instead.

Reply from Shona Burke, General Manager at Home Instead Down & Lisburn

Many thanks for your very positive review and kind words, we really appreciate your feedback and will ensure that we share it with the team. It is an honour to be supporting your loved one to stay at home. Thank you.


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Treated with Dignity

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Review from C T (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the package of care for our mother. We find all the staff extremely caring and supportive of our mother and ourselves. The carriers take time to talk to Mum and discuss her interests and theirs to help widen her world beyond her house.

Reply from Shona Burke, General Manager at Home Instead Down & Lisburn

Thank you very much for taking the time to give us a review. We really appreciate your feedback and kind words and are grateful that you have chosen Home Instead to help care for your Mum. It's a privilege for us, to support you all.


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Review from Elizabeth-Ann R (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents and laterally my dad have been receiving visits from the Home Instead team for a few years now. I could not be happier with the level of service provided by the office team but in particular, the two individuals who call and spend time with my dad. The level of care they show to him is outstanding
and I am so very grateful to them. The updates on the app are fantastic and offer a real insight into the care and respect they show him. I have recommended Home Instead to many friends and will continue to do so.

Reply from Shona Burke, Operations Manager at Home Instead Down & Lisburn

Thank you for taking the time to complete a review and for your very positive feedback. Your kind words are much appreciated and we will pass them on to the team. It is a pleasure to support your loved ones. Thank you.


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Review from P S (Son of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent service provided by Home Instead care team. The staff are very friendly and very helpful, could not praise them enough. Outstanding service of care given throughout and very good communication with staff.

Reply from Shona Burke, Operations Manager at Home Instead Down & Lisburn

Many thanks for your very positive review and kind words, we really appreciate your feedback and will ensure that we share it with the team. It is an honour to be supporting your mum to stay at home. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Home Instead Down & Lisburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Home Instead Down & Lisburn is calculated as follows: ( (24 Excellents x 5) + (5 Goods x 4) ) ÷ 29 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Down & Lisburn is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Awards / Recognitions (0)

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Meet the Team (2)

Mahan

Mahan Salgado

Job Title: Care Manager

Joined: 2016

I have worked with Home Instead since 2016 starting off as a Care Professional and then working my way up to my role through various positions within the support team. Although I came from a different background as a Biomedical Engineering graduate and then working in Financial Services, my Home Instead family helped me see my purpose in life. I have always loved being able to put a smile on a client’s face and through my role, I am still able to do that while pursuing a career that I feel passionate about.


As a team, we aim to provide the best possible experience and service by providing warm and thoughtful care to help our clients and our staff live their best lives which allows all of us to expand the world's capacity to care.


Priscilla

Priscilla

Job Title: Care Manager Ards and North Down

Joined: 2021

I joined Home Instead as a care professional in 2021 after working in a care home as a senior caregiver for almost 5 years. What appealed to me the most about Home Instead was their core values and the thought of being able to provide warm and thoughtful care to clients in their home.


I thoroughly enjoyed every moment of my role as a care professional and developed a great bond with each of my clients as well as learning new key skills.
I knew I wanted to develop my career within Home Instead and in 2022 I was fortunate enough to be given the opportunity to step into the role of Team Leader for Belfast, Bangor and North Down. This role has enabled me to support clients and their families from a different perspective as well as supporting and guiding our Care Professionals to provide the best standard of care possible to their clients. My role is extremely rewarding.


Frequently Asked Questions about Home Instead Down & Lisburn

What Type of Services does Home Instead Down & Lisburn offer?

Home Instead Down & Lisburn offers Home Care.

How many Carers does Home Instead Down & Lisburn employ?

Home Instead Down & Lisburn employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Down & Lisburn to verify any information. View our terms and conditions. Home Instead Down & Lisburn has an Enhanced Service – more info.