Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware, HA8 6RW
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9.9 94 Reviews
  • Home Instead (Wembley), Edgware
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Wembley) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble.

They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.

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Care Provided by Home Instead (Wembley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paschalina Pazou (Registered Manager)

Funding & Fees Guide for Home Instead (Wembley)

  • Prices

  • Available on request

Home Instead (Wembley) Reviews (94)

Total of 94, showing 1-20
9.9

Home Instead (Wembley) has a Review Score of 9.9 (9.890) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wembley) has 94 reviews.

Overall Experience

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Review from M L (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only hope this review manages to convey how indebted we feel to Home Instead for everything they have done to support our family at this tumultuous time. In the space of 4 weeks, our mother went from living completely independently, albeit with a diagnosis of dementia and enjoying a better social
life than most to needing 24/7 care while she lay in bed confused and frightened. We contacted Home Instead and it's the best decision we ever made. Their compassionate and professional staff have offered realistic and practical solutions. Their advice and help is unparalleled. Every single care professional works hard and always keeps my Mum's dignity and humanity at the forefront. They haven't just gone over and above what any service user can expect to receive, they have taken our hands and helped us navigate through this difficult time. And when it's all seemed like too much they have sat with us and provided balm for our souls. We will never be able to thank them enough

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for the very kind and heartwarming words. It is so wonderful to read words like this. I know that the Team are working very hard to ensure we care for your Mother in the best way possible. It has been a pleasure to support you all. Thank you for taking the time to review us, it means a lot to the Team.


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Review from Morven R (Friend of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team dealt with my friend's needs very well. The initial assessment was carried out with sensitivity and the care professionals were very good with my friend. I was also supported very well by the care manager when there were problems with the client's family.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us. It is our pleasure to care for you friend. It really helps us and the team to know that we are supporting a family in this way. Thank you again.


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Review from Clive S (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care services are excellent, caring, professional and on time. I wouldn't hesitate to recommend them to anyone. They looked after my elderly mother recently, they showed a lot of empathy towards her dwindling memory. Despite her needs forever changing and her personality, Home Instead remained
the same. I can't thank them enough.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind review. We very much appreciate you taking the time to write a review for us. We very much valued being part of your Mother's life and caring for her. Thank you again.


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Review from I S (Son of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office is bright, homely, and professional. Our care provider is friendly and soon became part of our 'extended' family. She provides personal care for my mother and friendship. A vital and useful addition.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. Thank you for the positive feedback regarding the support we provide for your Mother. We always strive to do our very best and it is our pleasure to care for her. Thank you again.


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Review from N C (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached the team to provide care, particularly washing my very frail mother.
The entire process of assessment, to the actual care itself, was handled very efficiently.
The carer treated my mother with great care and respect, and won her confidence very quickly.
I would have no hesitation recommending
this company on my experience to date.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us. Thank you for the kind review. We are very grateful for the recommendation. Thank you.


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Review from S L (Brother of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Till now it's all perfect. The carers are all friendly, kind and supportive.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a lovely review for us. We are delighted that we are able to support your sister, her care professionals enjoy visiting her and are encouraged by the difference that is made to her. Thank you so much again.


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Review from M B (Wife of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very good and on time. I can rely on them. I am quite happy to leave them with my husband.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind review and taking the time to review us. It is really good to hear positive feedback and even more important for our Care Professionals to hear they are doing well. Thank you again for reviewing us.


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Review from C A (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Wembley have been caring for my dad, who is now 93 since the summer of 2023. It took us a long time as a family to decide that he needed additional support and we have not regretted making contact with Home Instead Wembley.
The team, have been responsive and understanding of his needs
and matched him with an excellent carer. Having someone come into the home regularly to support him a couple of times a week has had a positive impact on dad. He has a routine when the carer comes, they get along really very well and he is treated with respect and understanding. The relationship between Dad and his carer is great which has put our minds at ease and we have full confidence and trust in his carer.
Whenever we make contact with the office team, they always respond quickly and requests and information are dealt with efficiently.
We have nothing but praise for Home Instead Wembley who have made the transition to having home care support a positive experience.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind review and taking the time to review us. It is really good to hear positive feedback and even more important for our Care Professionals to hear they are doing well. Our Care Professionals really enjoy spending time with your father. Thank you again for reviewing us.


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Review from Jill C (Wife of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of contacting Home Instead enquiring about support from a carer for my husband the communication with the management team and other staff in the office has been professional and supportive. i wanted a carer to come and sit with my husband for a couple of hours once a week so I could
go out for errands etc so my husband wasn't on his own. The carer has been excellent in building up a relationship with my husband who has vascular dementia with short term memory loss which can be challenging at times.
Thank you.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a lovely review for us. We are delighted that we are able to support your husband, his care professional enjoys doing so. Thank you so much again.


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Review from Gisella D (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Wembley have been caring for my dad, who has Vascular Dementia, since 2019 and they have become like a second family to us both. They care for him as if he were a close relative. Each request I place is dealt with quickly and efficiently. I have yet to give them a task they haven't been
able to fulfill and go above and beyond to complete. In particular with some recent health issues which required constant daily monitoring - the Care Professionals were all very well trained and prepared to manage the tasks.
Home Instead Wembley don't just focus their care on my dad, they also regularly ask about my wellbeing and have on occasion offered me their listening skills, which is always appreciated when you feel forgotten.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

What a beautiful review! Thank you so much for taking the time to write one for us. It is our absolute pleasure to look after your dad. It means so much to everyone, the office staff and care professionals too. We all adore your dad and there are some lovely photos of him in our office which you must come to see whenever you can. Thank you so much again!


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Review from Amogh R (Son of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead group have been absolutely indispensable in helping me make sure my dad has the appropriate level of care and support. The carers and the management team go the extra mile to make sure he feels emotionally supported as well as the practical side of things. There is also clear and timely
communication with me which gives me peace of mind.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. I know the team love and adore your father. It has been a pleasure to support him and to keep him happy and comfortable. Thank you again.


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Review from Karen C (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend this company as the management and carers are lovely and friendly and are very reliable. They are very caring and treat my family with dignity. They are very adaptable to individual care needs and keep us well informed of any possible changes, for example, if they need to
send a different carer for the day.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind review and taking the time to review us. It is really good to hear positive feedback and even more important for our Care Professionals to hear they are doing well. Thank you again for reviewing us.


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Review from David J (Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and supervision were efficient and involved. The carers were very attentive and extremely good at their job. I was relaxed and happy in their care. I have no hesitation about using this company in future.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us and commenting on the support we gave. It means a lot to both the Office Team and Care Professionals that they are doing a good job. Thank you again.


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Review from Amanda B (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that the team have provided to our Mum (and us) has been amazing. Following an infection our 91 year old Mum had a couple of falls. Mum’s regular daily carer called the ambulance, gave her reassurance and made her comfortable. 24/7 care support was offered and gratefully received
on Mum’s discharge the same day. Not sure where we would be without the support from the team, especially her full-time carer. People who genuinely want to ensure their client’s independence and safety. Recommend without hesitation.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Mum and supporting her. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.


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Review from Andrew C (Nephew of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with Home Instead and how they look after my aunt and uncle. Professional, friendly, easy to communicate with and flexible. The online portal is extremely useful and allows me to monitor the progress of care provision in real time.
I highly recommend Home Instead Wembley for your
peace of mind when looking after your loved ones.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Aunt and Uncle. It is our pleasure to support both of them. Thank you again for taking the time to write a review.


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Review from J D (Partner of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relationship with Home Instead Wembley began in February this year on my partner's discharge from hospital. It is our first experience of a care provider.
Fortunately, his needs at the moment are a daily morning visit for personal care, and companionship one night a week.
The carers have been
friendly, cheerful, upbeat, punctual and do not skimp on time. They are respectful, compassionate and it is reassuring for me to know I have support as well from the office team.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. It is our pleasure to support your partner. We hope that we are able to make a positive impact for your family. Thank you again for taking the time to write a review.


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Review from G P (Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the service is very good and all the ladies are all very nice.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Thank you again for taking the time to write a review.


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Review from S B (Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following our initial experience with carers coming in on a daily basis to take my husband for a walk and help me with food preparation etc. My husband's dementia worsened while I became ill and was unable to care for him. So, we arranged for live-in care. Our carer is very efficient and keeps our flat
spotless, she does all the laundry and cooks for us. She is also very obliging in buying any items we are running low on. She understands the problems posed by dementia and helps me deal with difficulties as they arise.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for you and your husband. We will pass on your thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.


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Review from Sandra C (Daughter of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the whole experience a dream.
All staff we met were very professional.
The carer mum had was kind and helpful, mum really liked her (this was mum's first experience of non family carers).
I felt extremely comfortable leaving mum in their care.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Wow! We have never been called a dream before! That is so touching. Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoyed caring for your Mother and supporting her. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.


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Review from Michael G (Son of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time looking for care for my Dad and the team at Home Instead have made the process so much easier than I would have expected. All the carers involved with caring for my father are kind, friendly and diligent in the care they're providing. The team in the office have also been fantastic
and helped me out when I needed extra care provided at extremely short notice. I can't recommend them enough.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Father. It is our pleasure to support him. Thank you again for taking the time to write a review.


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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Home Instead (Wembley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Home Instead (Wembley) is calculated as follows: ( (74 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wembley) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Home Instead (Wembley)

What Type of Services does Home Instead (Wembley) offer?

Home Instead (Wembley) offers Home Care.

How many Carers does Home Instead (Wembley) employ?

Home Instead (Wembley) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wembley) to verify any information. View our terms and conditions. Home Instead (Wembley) has a Platinum Service – more info.