Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware, HA8 6RW
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9.9 95 Reviews
  • Home Instead (Wembley), Edgware
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Wembley) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble.

They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.

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Care Provided by Home Instead (Wembley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paschalina Pazou (Registered Manager)

Funding & Fees Guide for Home Instead (Wembley)

  • Prices

  • Available on request

Home Instead (Wembley) Reviews (95)

Total of 95, showing 21-40
9.9

Home Instead (Wembley) has a Review Score of 9.9 (9.898) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Wembley) has 95 reviews.

Overall Experience

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Date Published

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Review from Michael G (Son of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time looking for care for my Dad and the team at Home Instead have made the process so much easier than I would have expected. All the carers involved with caring for my father are kind, friendly and diligent in the care they're providing. The team in the office have also been fantastic
and helped me out when I needed extra care provided at extremely short notice. I can't recommend them enough.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Father. It is our pleasure to support him. Thank you again for taking the time to write a review.


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Review from R M (Son of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been receiving care for several months now. The Carers are extremely reliable, very friendly, always taking the time to make sure Mum is ok. All the Carers have taken the time to get to know Mum and are becoming good friends. Carers are very happy to do whatever Mum needs, happy to make a
light meal, cleaning, watering plants. Communication with the office is very good with no request being too much trouble. The office always keeps me informed and are happy to accommodate any changes to routine due to hospital appointments etc. The relationship between the Carers, Mum and the office is very quickly becoming indespensible.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Mother and supporting her. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.


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Review from Trisha B (Daughter of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were using another company for Dad's initial care service and changed to Home Instead (Wembley) - so very sorry we did not do this sooner. A completely different experience. Home Instead carers actually do their time - the previous carers ran in and out the door in a matter of minutes. The office
scheduler is excellent and responsive to all requests or changes. The team was spread a little wider than we would have liked but religious festivals may have played a part in availability; usually though there was a familiar face for Dad to see (as familiar as you can be in face masks). In any event the ladies were kind, caring, responsive and reliable. I have no hesitation in recommending Home Instead Wembley. Dad is very very grateful to each and every one of his ladies. Special thanks also to the office manager ladies both. Very professional and efficient ladies.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us, it was wonderful to care for your Father and I know our CAREGivers thoroughly enjoyed caring for him and supporting him. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.


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Review from Edna F (Client) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the carers polite, friendly and very reassuring in difficult circumstances. They were all able to provide as much care as possible in the time provided. Some were more competent than others in finding the necessary provisions. It was sometimes difficult to get used to different carers and
to explain what I required them to do.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It means a lot to the CAREGivers that cared for you. Thank you very much.


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Review from Paul E (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead (Wembley) since October 2019 to care for my mum, who is now in the latter stages of dementia. Their level of care and service is excellent. They are very responsive to my mum's needs as her condition has deteriorated. I would hate to think how we could have coped during
lockdown without Home Instead. It is extremely reassuring to know that I can depend on the carers to tend to my mum's needs on a daily basis. The peace of mind that this gives me cannot be underestimated. Their online portal is really useful as it allows me to keep updated on how Mum is doing on a daily basis. The admin staff are all very friendly and manage Mum's prescriptions for her medications. Overall, I would happily recommend Home Instead for care.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us, it means a lot to all the caregivers that support Mum and to the office staff who work hard to ensure that you have peace of mind. It has been our pleasure to care for your mum. Thank you again.


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Review from Trevor S (Nephew of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can say, 1st class. Manager and her team did a great job. I've used Home instead before and will always use them.
Especially when my time comes, 20 years yet to go.
She felt like a person again.
Nothing was too much trouble, kind, caring, willing and helpful

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for such a lovely and heart felt review. We have thoroughly enjoyed caring for this lady, she was a pleasure to be around. Thank you so much for taking the time to write a review for us.


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Review from Sau P (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the carer not being able to speak Chinese, the carer is kind and patient. She understands that my mum is very vulnerable and has difficulty socialising.
Just being there and gaining my mum's trust has given me some reassurance. Thank you.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. Your mum's CAREGiver thoroughly enjoys spending time with your mum and they get on very well. Thank you for giving us the opportunity to care for your mum. Thank you again for reviewing us.


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Review from Mark R (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good old fashioned service that meets all of our requirements, this is how I would describe what I’ve seen from Home Instead (Wembley). In February they have assisted my Mum in settling back into her home after a three month stay away in a care home whilst improving her mobility. The service manager,
with over 40 years of experience and her team are all focused on delivering Mum what she requires on that day, not just ticking boxes but actually caring for her needs whether this is a cleaning or feeding task or simply pouring Mum her favourite tipple just how she likes it.
I cannot express enough just how happy and safe I feel for my Mum knowing that she is under their care.
Thank all of you at Home Instead (Wembley) you’re first class.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a lovely review! Your Mum is a lovely, independent lady and it is our privilege to care for her. The Caregivers are enjoying their time with her and getting to know her. Thank you again. it means a lot to us that you have written a review.


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Review from Nick B (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a glowing review from a friend whose father had been cared for by Home Instead, my mother has been receiving care from Home Instead (Wembley) for over a year now. The whole team has been excellent. Nothing is too much trouble. They are reliable, caring and treat my mother with respect and
dignity. The level of communication from the office is very high and the portal which is used by the caregivers allows my wife and I to gain an insight into my Mother’s day. I would have no doubt in recommending Home Instead (Wembley ).

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. We very much appreciate it. Our Caregivers adore spending time with your Mother and she is such a lovely lady. It certainly is a pleasure for us to care for her. Thank you again for the review.


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Review from Judith S (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started to use Home Instead (Wembley) to care for my parents and so far we have had an excellent experience. The care manager who visited us for the initial assessment was warm and caring and extremely knowledgeable - she put us all at ease and made us feel very confident in going ahead
with the care. The carer who visits is also great - my mother finds her to be kind and thoughtful, she always thinks of extra things she can do to help, and she is lovely company too. All of the admin side has been handled efficiently too. Based on our experience so far, highly recommended.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It means a lot to us and the Team to hear such positive feedback. Your parent's Caregiver has thoroughly enjoyed her time with them. It is our pleasure to support and care for your parents. Thank you very much again.


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Review from Valerie N (Friend of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an onlooker, I am happy to report on what I have observed of the care my elderly neighbour has received from Home Instead. She began with three hours of care in the morning and the help and the evening meal but after several falls, she needed live-in care. A lovely, sympathetic lady moved into her
spare room and has quietly taken over caring for her, under the most difficult conditions, accepting every problem she comes up against. In a house where things haven't worked for years and services have been cancelled to save money, the house is now perfectly kept, shopping and laundry done and my neighbour has three beautifully prepared meals every day. Her accounts are dealt with, bills paid, services reinstalled and thanks to a new boiler, she has heat and hot water again. I can't pretend my neighbour is an easy person. She never has been and she is a lot worse now she is 93. I can only admire her carer’s patience tolerance and quiet understanding I couldn't do it I don't know how she does it but she does.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a wonderful, comprehensive review. It means such a lot to us to know that we are making a significant difference to your neighbour. Thank you so much for all your support and understanding in helping us and the caregiver to get all the services back in place. It has been our pleasure to help and support her and she is now doing very well indeed. Thank you again for your review, it means so much.


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Review from A J (Godson of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and brilliant management team. Who kept me fully informed at all times.
Would recommend to anyone reading brilliant care for a loved one.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind words and taking the time to write a review for us. It was a pleasure to care for your loved one. Thank you again for taking the time to write a review for us.


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Review from Jo N (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead to provide support for my mum who is physically able but has dementia and lives with her partner.
I was concerned that my mum, who does not feel that she needs any help would not accept the care and support. This has not been the case. The carer built a relationship with
my mum over a very short time. She’s shown great flexibility from taking my mum out for coffee or to have a look around the shops to cleaning and helping with personal care.
The whole process from my initial enquiry has been smooth and professional. The online visit reports are useful and reassuring. I would highly recommend Home Instead Wembley.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for writing a review for us and taking the time to do so. Your mother's CAREGiver has built a lovely relationship with your mother and really enjoying their trips out. Thank you for trusting us to care for your mother, it is our pleasure to do so. Thank you again for reviewing us.


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Review from Georgia K (Daughter of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say what a difference having Home Instead's help has made to my mother and her brother who is her live-in carer. We realised we needed help when she was refusing to shower, causing them stress. From the moment of contact, I felt we were in safe, efficient hands who had seen and heard it all
before but still cared. Within a week of my first enquiry, we had met with the Care Manager and then again with her carer. We moved within weeks from twice a week to every day and now she has two carers who come in every morning to get my mum showered, dressed and keep her company. This has taken so much pressure off my uncle and when he needs an extra hour or two Home Instead is always able to give him the support he needs. My mother was reluctant to go down this path but she recognises that it has been good for her, a bit of company, a daily energising shower and a change of clothes. The groundwork for further care when it becomes needed has been laid.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a meaningful and kind response. It has been our absolute pleasure to care for your mother. Our caregivers adore your mother and it is lovely to hear that we bring comfort to you and your uncle to know that she is looked after in a caring way. We are very grateful that you have chosen us to care for her. Thank you again for such a heartfelt review. We are always here to support your family and are only a phone call away. Thank you again.


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Review from Ruth R (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead when our original carer didn't work out. The manager was extremely sympathetic and helpful, finding out from my parents what their needs were, their likes and arrangements were made for a regular carer for them, helping with personal care, food and other tasks. She has been absolutely
fantastic and my parents are really appreciative of all she does. Weekend carers have not worked out quite so well, but overall we are very happy we found Home Instead and like the way they work, particularly the way they communicate both with me and with my parents. I would have no hesitation in recommending Home Instead Wembley.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. Our caregivers adore your parents and love spending time with them and supporting them. Thank you for the feedback which is very much appreciated and will help us to improve. Thank you very much again.


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Review from Lydia H (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can genuinely not speak highly enough of the managers and carers at the Wembley Home Instead branch. From my first contact in a system I was very unsure of I was shown compassion and understanding…this was immediately reinforced on meeting the managers who took the time to get to know my dad and me
and discuss his care needs. Sensitive and kind professionalism would be my description. My dad absolutely adores (and that is no exaggeration) the carer he has been matched with, she again is beyond kind and so gentle and supportive of my dad. The notes of the time spent with my dad are so reassuring and a great feature of the service.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It is our pleasure to care for Dad. His caregiver absolutely adores Dad and spending time getting to know him. The feedback's so important to us and helps to continue our work with other Ccients. Thank you very much again.


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Review from Cathryn B (Goddaughter of Client) published on 18 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My godmother has been receiving care by Home Instead (Wembley) for the past few months and I am happy to report that I am very pleased with the service. When I saw her last week, her main carer who lives in was there to greet us and I could see that they have developed a great relationship. The house
was spick and span, bedding clean and pressed and her personal care was being attended to really well. She seemed happy and relaxed. Thank you Home Instead (Wembley).

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write your review. We are delighted to be able to care for your Godmother. Her CAREGiver adores your Godmother and tries her very best to make her as happy and as comfortable as possible. Thank you very much again.


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Review from Joanne H (Daughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Wembley) have been nothing but exceptional when caring for my seventy-five-year-old mum. From the initial conversation with the manager, the consultation and the introduction of the carer, Home Instead (Wembley) made the process smooth. It has been difficult these past few years to look
after Mum, whose health has been deteriorating, but now I have finally felt relief and know Mum is in safe hands. She looks forward to seeing her carer every morning and evening.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It has been our absolute pleasure to put your mind at rest and to give her the support and care she needs. Our caregivers thoroughly enjoy spending time with your mum. Thank you again.


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Review from Minaxi T (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is eighty seven years old, extremely independent and an outgoing person. That is before she had a bad fall at home last November and fractured her sacrum and two lumbar vertebrae. I moved in with my Mother and started taking care of her. She has breast cancer, diabetes and has been pronounced
having progressive dementia since 2015. This fall was the turning point in our lives. Mum was completely bedridden and just the opposite of the person I had known as Mum for last sixty nine years. Progress was slow and we took each day as it came. By January, I could feel the strain on myself looking after Mum. By the beginning of March, Mum was able to walk a little and do more things for herself but still not confident. I then approached Home Instead (Wembley) and asked if they could supply a carer as a companion for few hours a week so I could have a break. This was the best decision I ever made. Fantastic company and carers are very diligent and knowledgeable, Mum gets on well with her carer and I am at ease.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. We will work exceptionally hard to ensure that you have the peace of mind to know that Mum is in safe hands and that she will be well looked after. Thank you again.


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Review from Mandy T (Daughter of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead, have truly been a lifesaver, for my 90 year father, their care is excellent and their management team have been amazing, always there to help the needs of my dad. The carer that deals with my father, goes above and beyond, and nothing is ever too much for him, my father looks forward to
his visits, enjoys their chats and generally considers him to be part of our family. I cannot extol his virtues anymore, he is just excellent.
I am so pleased and blessed that I found Home Instead, at a time we needed help. Thank you.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It means a lot. I know that our CAREGiver thoroughly enjoys his time with your Father. They have a fantastic relationship and it is good to know that he enjoys the visits. Thank you so much again.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Home Instead (Wembley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Home Instead (Wembley) is calculated as follows: ( (80 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 88 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wembley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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