Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware, HA8 6RW
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9.9 95 Reviews
  • Home Instead (Wembley), Edgware
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Wembley) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble.

They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.

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Care Provided by Home Instead (Wembley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paschalina Pazou (Registered Manager)

Funding & Fees Guide for Home Instead (Wembley)

  • Prices

  • Available on request

Home Instead (Wembley) Reviews (95)

Total of 95, showing 61-80
9.9

Home Instead (Wembley) has a Review Score of 9.9 (9.898) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Wembley) has 95 reviews.

Overall Experience

  • 83
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Review from V A (Sister-in-law of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I often stay with my sister for long periods of time since my brother in law had two strokes two years ago. I have been greatly impressed by the wonderful care given to him by the Home Instead Team. Home Instead is first class and I cannot speak more highly of them all.
A carer comes once a day to
assist him to wash and dress. Over time, their patience, encouragement and kindness have enabled my brother in law to accomplish more of these tasks confidently by himself. He has the assurance of the carer to remind him of procedures and help him if required.
The carers are male and female which is a good balance. They are always caring, friendly cheerful and respectful. They chat about interests, play music and show photos which provide valuable stimulation.
The management team are very supportive and are only a phone call away at any time. They are always friendly and nothing is too much trouble.
I would highly recommend Home Instead to anyone who needed care at home.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you very much for taking the time to review us. It is our absolute pleasure to care for your brother-in-law and to spend time with you all as a family. You are all amazing. Thank you so much again.


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Review from G N (Son of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and personable service, with quick response and availability.
We used Home Instead Senior Care to look after my mother (who has dementia) for a week, whilst my father was in hospital.
An initial home visit and care worker assignment was organised within 24 hours, which was very thorough
and useful throughout the care period.
A lovely care worker stayed and lived in the home for a week, working throughout the day (with 2 hours break) and was on call throughout the night if required, which was a great help.
The care worker skillfully gained acceptance with my mother who is a resistor of care, but the softly-softly approach adopted by the care worker was effective and my mother happily accepted the care; (getting up, washing/showering, toilet, clothes preparation, morning dressing, meal prep and clean up, night time dressing and going to bed, etc),
Overall a positive experience that helped a lot during a difficult time and we would use again.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you for taking the time to review us. The CAREGiver spoke very highly of your family and how hospitable they were during our time caring for your mother. We appreciate your kind words and thank you again.


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Review from Richard M (Son of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend Home Instead Senior Care (Wembley). They have been proving care for my 90 plus-year-old father for over two years. He has a keen interest in a range of activities and as well as providing live-in care. The team of carers take him out on coach trips and support other family
members in taking him to clubs and classes. He has lost most of his sight and is frail, but the team still ensure he can continue some of his favourite activities. There is consistency over the carers who get to support him. The service is reliable, safe and effective and operates to a high standard. The team are good at working with myself and my sister in maintaining Dad's morale and ensuring he is safe. On occasion, they have helped with support during hospital admissions or on emergency visits and are good at working with other health professionals. Their policies are well documented and comprehensive.
Without this support, Dad would not be able to stay at home and I know that he is hugely grateful of the care that they provide both to him, but also supporting my sister and I.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a complimentary review for us. I know that we all appreciate all your kind words and feedback. This will be passed to our caregivers and all those who support your dad. Thank you again.


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Review from Ann M (Daughter of Client) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Suddenly having to find a good care provider for a loved one is scary. In our case, our 87-year-old mum was becoming more confused and took too much medication and ended up in hospital. Searching reviews of private care companies, Home Instead kept coming up with positive reviews. Even though it was
9pm at night, I emailed the director of Home Instead, Wembley and she replied within half an hour. Pretty impressive at a time when I and my siblings were feeling very stressed. When they met Mum we were very impressed with the interest they took in her as a person and the personality of a carer who would best suit Mum. The first carer was very nice and efficient but not quite the match. Mum needs someone bubbly in the morning when she can be at her lowest in mood. Home Instead Wembley picked up on this after a few days and the new carer has been perfect. Mum loves seeing her every morning and just an hour a day has removed a huge worry. I cannot recommend them highly enough.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us. It means so much to us all at the office. Your mum is so lovely and a delight to care for.


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Review from F T (Granddaughter of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my grandfather for the last few months. The change in his confidence is lovely to see. He has been so lonely and feels upset when we leave after we visit him. He looks forward to his visits and his carers are kind and patient with him. He wants to go out so we are working
towards this now. Home Instead give us, as a family, peace of mind and has given my grandfather something to look forward to everyday and for that we are very grateful.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you very much for taking the time to write the Team a review. We enjoy our time with your grandfather and helping him to build his confidence. He is a charming gentleman and a pleasure to care for. Thank you again.


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Review from Kalpesh P (Son of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were wonderful looking after my mum when she was discharged from hospital. From helping her cook her meals to providing outstanding companionship, the team went above and beyond to care for my mum.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to write a review for our Team. We very much enjoy caring for your mum. Thank you again for taking the time.


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Review from A M (Granddaughter of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my grandfather. We have seen him change from a man who was very lonely to a man who smiles when he talks about his carers. He looks forward to the visits and really loves his carers. They are so kind to him and help him with all the things that he finds hard
while helping him to maintain some independence and it makes him happy. We can’t thank them enough for what they do, nothing is too much.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to write a lovely review for us. We very much enjoy time with your grandfather. Thank you again.


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Review from Angela L (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was diagnosed with COPD 5 years ago. His health has deteriorated rapidly, he is unable to mobilise for long. Home Instead have been great, from the office to the carers. Dad has the same carer four times a week, so has build up a great relationship. The company has taken a weight off of my
shoulders.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. I know that our Team will be very happy to read the comments. We enjoy spending time with your Father. Thank you again.


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Review from Carol A (Daughter of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother is just amazing. I cannot thank them enough. They have gone above and beyond what I have expected.
The caregivers have been absolutely lovely. My mother considers them an extension fo her little family. The management is excellent, very responsive even on weekends. I don't know
how we would cope without Home Instead now. We are all so happy that my mother is in safe hands.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to write a kind review. We love looking after your mother and our CAREGivers enjoy caring for her. Thank you again for your time.


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Review from Anjli (Granddaughter of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my grandmother for a while now. We have seen her grow in confidence and she is much happier than she was. She looks forward to her visits and really loves her carers. Her carers are so kind and are so patient with her and sometimes take her out too. She is so happy
and we are very grateful for what they have done.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to review us. Our CAREGivers thoroughly enjoy visiting your grandmother and we hope to take her out more often now. Thank you again.


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Review from Marcel P (Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treat their clients with respect and care. I think that the respect it has to be gained and they do it. I highly recommend them to the others.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to review us. It means so much to all of us. I know our CAREGivers enjoy coming to visit. Thank you again.


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Review from Lauren C (Granddaughter of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasantly suprised by the help and courtesy shown to us by all staff.
My Nan couldn’t ask for any better.
5* company

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to review, it means a lot to all of us. It is a pleasure for us to care for your Nan. Thank you again.


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Review from K L (Friend of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely high level of care provided. Always service with a smile and fantastic staff who always go out of their way to assist where they can.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for reviewing us and taking the time to do so. We will let the team know about the feedback, it is our privilege to look after your loved one. Thank you.


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Review from Arti K (Granddaughter of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very happy to be part of Home Instead Senior Care (Wembley) and is extremely satisfied with the care she receives in a lovely environment. The team are very professional and can be depended upon to look after your loved ones.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to review us, it means a lot to the CAREGivers who care for your grandmother. We will continue to ensure there is a smile on her face. Thank you.


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Review from Michelle W (Niece of Client) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to sincerely thank all of the team, both carers and management, who cared for my uncle so well for the past few months before he passed away. He was well looked after and treated with the utmost dignity by the two lovely ladies who I know will miss his great sense of humour and many the
joke! The management team were always at the end of the phone and ready to reply- even at weekends which we really appreciated. I can’t really speak any more highly of the kindness, care and compassion that my uncle received from all the staff and we are forever indebted to you.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you Michelle for taking the time to write such a glowing review. It has been our absolute pleasure to care for your uncle. Our CAREGivers till talk about him and how much fun they had with him, he will be dearly missed. We wish your family all the best.


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Review from Ingrid M (Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more pleased with the service.
My service provider does all she can to make my life comfortable. Nothing is too much trouble.
We have become friends and she brightens my morning.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to review us. We very much appreciate it. It is our pleasure to continue to care.


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Review from Joel S (Son of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service, care and consideration of Home Instead, from the management through to the carers is exemplary throughout the time that my mother has had her care package. The carers were far better than any I have come across in terms of knowing what to do, listening to my mother, engaging with her in
a friendly non-judgemental and respectful way and went at times way beyond what one would expect from a carer, especially such as an emergency in the evening.
The carers were not just good at the care but were able to make food and clean up and deal with any sorts of emergencies.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to review us. I know the CAREGivers have thoroughly enjoyed caring for your mother. She is a lovely lady. Thank you very much, we really appreciate your time.


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Review from Graziella V (Relative of Client) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead because they demonstrated a good understanding of our mother's needs, and we were not disappointed. The standard and level of care are excellent and we feel comfortable in the knowledge that our mother is in good hands.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you for taking the time to provide a review of our services. It is a pleasure to care for and support your loved one. The Team thoroughly enjoy spending time with her.


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Review from Rob P (Son of Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Home Instead after it being recommended by another care provider that were unable to offer the service in our area. My dad has late-stage Alzheimer’s and had become bed-bound after a fall.


Home Instead from top to bottom were fantastic. They were quick to get the care in place and the

carers provided were simply wonderful. They were delicate, thoughtful, understanding and careful in the way that they would change, touch and tend to my dad's needs. They were also very helpful with advice and accommodating throughout.


My mum, my brother and I felt very confident that our dad was in the best possible care available from a home care service provider. Highly recommend.


Reply from Leena Lakhani at Home Instead (Wembley)

Thank you for taking the time to review us. We very much appreciate it and welcome the feedback. Your comments will be fed back to your Father's Team of Caregivers who will be thrilled with the recommendation. Thank you again.


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Review from Lesley M (Daughter of Client) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received from Home Instead was extremely professional and we were immediately contacted if there were any issues. My brother and I were able to relax, knowing that Mum was in good, safe hands.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to write a review. Your mother is an absolute pleasure to spend time with, we feel very lucky to be able to look after her and offer the support she needs. Thank you again.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Home Instead (Wembley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Home Instead (Wembley) is calculated as follows: ( (80 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 88 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wembley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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