Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware, HA8 6RW
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9.9 95 Reviews
  • Home Instead (Wembley), Edgware
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Wembley) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble.

They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.

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Care Provided by Home Instead (Wembley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paschalina Pazou (Registered Manager)

Funding & Fees Guide for Home Instead (Wembley)

  • Prices

  • Available on request

Home Instead (Wembley) Reviews (95)

Total of 95, showing 81-95
9.9

Home Instead (Wembley) has a Review Score of 9.9 (9.898) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Wembley) has 95 reviews.

Overall Experience

  • 83
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Date Published

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Review from Carol B (Wife of Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has severe health problems, which require palliative care so that he can end his life in dignity at home.
Two previous care agencies were very unsatisfactory.
Home Instead has been wonderful, from the initial meeting with the manager to the carers themselves, who all grasp the complexity
and sensitivity of our situation.
They support me, as well as my husband and adapt to the rapidly changing situation.
I would recommend Home Instead without hesitation.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you very much for taking the time to review us. It is a privilege and an honour to care for your husband.


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Review from Steve P (Son of Client) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since first making contact with an enquiry for my elderly mum, we have had nothing but excellent service from everyone we have come into contact with, from the care manager, office staff and of course the carers themselves. Unfortunately, my mother's situation deteriorated rapidly after a couple of
falls when she was on her own at night. As a result, while she was in hospital we agreed a revised care package for daily morning and evening care, which has proven to be a godsend. My mother was initially somewhat sceptical about the amount of care she needed but now realises how important her twice daily care is. She has also developed a wonderful rapport with her main carer and looks forward to her visits! Home Instead have taken away a huge amount of stress from myself and my wife and we cannot thank you enough!

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you very much for taking the time to review us. Our CAREGivers adore working with your mum. It is our pleasure to look after her. Thank you again.


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Review from S F (Wife of Client) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has 2 different carers for an hour each day to help him shower and dress. One during the week and one at weekends. One is male and one female, which is a good balance. Both are caring, patient and respectful of him. They encourage him to do things for himself when possible and praise his
achievements.They take a personal interest in him and often chat about his interests which is valuable stimulation after a stroke i.e photos, holidays, family, music etc.
I feel they have been chosen to match my husband's character and interests, which is very important. They never seem to be clock watching and their continuity is valuable. They seem to me to take a personal interest, rather than just regarding it as a job.

Reply from Leena Lakhani at Home Instead (Wembley)

Thank you very much for taking the time to review our service. It is our pleasure to care for your husband and our caregivers thoroughly enjoy spending time with him. Thank you again.


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Review from N L (Daughter of Client) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the support Home Instead have provided for my Mum. We actually have peace of mind. My Mum gets on very well with her caregivers who are so kind, patient and caring. They go above and beyond and do little things that mean when I go there I can spend quality time with my Mum.
My Mum is so happy now. Thank you very much.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review. It is a pleasure looking after your Mum. Our CAREGivers love working with her, she is a lovely lady.


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Review from P W (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer for the last three weeks was always punctual coming and going. A very good cook with a main meal on the table punctual at 6 pm daily. Was always very hygienic and always very willing to help in odd ways whilst awaiting meals to cook. Very much appreciate her all-around attention.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us. Your CAREGiver loves spending time with you and talks about her visits whenever she is in the Office! Thank you again.


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Review from Tina B (Great-Niece of Client) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was difficult for my aunt to accept that she needed carers - after much research I approached Home Instead, detailing her complex needs.
After a home visit, they were confident they could support her. The caregivers were fantastic, so patient and kind, supporting both my aunt and myself.
Behavioural
changes were picked up straight away and I was notified - giving me the opportunity to get medical advice - following this I took her immediately to A&E where infections were diagnosed and a hospital stay (one of her caregivers even visited her in hospital).
Had these amazing ladies not been so professional and caring the situation could have been so much worse - my aunt and I are so very grateful to them.
Unfortunately, my aunt's progression with dementia now means that she can no longer live independently even with this excellent support.
I can not recommend Home Instead Senior Care (Wembley) enough - real people that really care - heartfelt thanks to L, J and all of the caregivers.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us. Your Aunt is an absolute pleasure to spend time with and we are pleased that both of you have been happy with the care, companionship and support that we have been able to offer. We will all miss her very much.


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Review from David B (Son of Client) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reviewed several agencies before choosing Home Instead, they came across as knowing what is required to offer the care my mother required, without hesitation we would recommend their services (and carers) to anyone who requires peace of mind, we only stopped using Home Instead due to my mother going
into a nursing Home where she would receive 24 x 7 attention which is required as her balance now requires full support to stop her falling and hurting herself.
My Mother found all of the Home Instead carers delightful to talk to they showed total respect for her well being.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for giving us the opportunity to look after your mum. It has been our pleasure to look after her, we have thoroughly enjoyed doing so. We wish her all the best and good health for the future.


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Review from Elaine T (Daughter of Client) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my parents receive is always 1st class. Very helpful around the home. Thank you very much for all you do.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. It is our pleasure to look after this delightful couple and helping keep them independent in their own home. Thank you again.


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Review from M B (Daughter of Client) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the service provided by Home Instead Senior Care. I was very impressed by the sympathetic manner. The care was initially set up and the prompt manner it was adjusted as my 92-year-old mother's needs changed. The staff have been very kind, efficient and punctual, always having
time for a chat and giving me peace of mind.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us, we have really enjoyed looking after your wonderful mother, who is full of character. Thank you again.


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Review from Debbie D (Daughter of Client) published on 21 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead enough. Thanks to Home Instead, we have home care in place for my mum who lives 100 miles away! We had seen another carer who quoted a price and gave us some visit times then sent through a contract with different times and higher prices! Home Instead have been amazing
and my mum is now looking forward to going home after 3 months in hospital and a month in a care home.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review. We strive to deliver excellent care and we spend much of our time looking for passionate people who consider it a privilege to support people in their own homes. Your mother is an absolute pleasure to spend time with, we feel very lucky to be able to look after her and offer the support she needs.


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Review from Mamta J (Friend of Client) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good friend of mine recently had an issue, her mum had a nasty fall resulting in hospital care. My friend was beside herself as she lives in Manchester and couldn't take any more time off to look after her mum.
The director came to the rescue with her fabulous team from Home Instead Senior
Care Wembley. My friend and her mum have both said that 'Home Instead' have been a god send.
Home Instead offer a wide range of services from companionship, home help and personal care. If you know anyone that could do with extra help at home contact the director and her team.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. It was our pleasure looking after this delightful lady and helping her get back to her happy independent self.


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Review from A H (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was commissioned by the PoA of the service user to source good quality domiciliary care for a very elderly gentleman living with dementia where relationships within the family were extremely difficult. The General Manager and Care Manager at Home Instead Wembley responded immediately to an urgent
need for care for two days per week. They took the time to understand my client's needs and provided a comprehensive, person-centered care plan. It was a revelation to the wider family to see my client's carer actively supporting and facilitating him to do everyday tasks such as preparing meals and engaging in conversation which he had enjoyed so much in the past, rather than excluding him which his previous carer had done. The carer was well trained in providing dementia friendly care but was perhaps a little inexperienced to deal well with the family dynamics. However, the management of the carer and of the service was excellent, responsive and professional.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review. We strive to deliver excellent care and we spend much of our time looking for passionate people who consider it a privilege to support people in their own homes. Mr W is an absolute pleasure to spend time with and we are pleased that both you and his family have been happy with the care, companionship and support that we have been able to offer.


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Review from Jayshree P (Daughter of Client) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the support of the Home Instead team, I would not be able to keep my dad in the stable and comfortable state he is in.
Home Instead team of management and carers go that extra mile to accommodate any extra care that we need. Nothing ever is too much for them. They not only care for my dad but
also do small things (thoughtful gestures) that make my carer's role that little bit easier.

Reply from Nikisha Patel, Registered Manager at Home Instead (Wembley)

Thank you so much for this excellent review. We strive to deliver excellent care and we spend much of our time looking for passionate people who consider it a privilege to support people in their own homes. Your Father is an absolute pleasure to spend time with and we are pleased that both you and your Dad have been happy with the care, companionship and support that we have been able to offer. Many thanks for sparing the time to write a review.


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Review from Paul M (Son of Client) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely independent and has few friends, none of whom are within the local area. I initially needed someone to drop by on a daily basis while I was away on business, but my father was not keen on someone coming in to see him. Although I and others kept in daily touch with him by phone,
it was important that someone could see him in person in order to ensure that he was not in any difficulties and had not fallen and was hiding his injuries. Home Instead were swift to make all of the necessary arrangements, making checks and enquiries into his living conditions, personal abilities, the family history and his personal likes and dislikes. The Home Instead companion built up a good rapport with dad, and a second companion was introduced prior to another trip, visiting dad daily. This has been very successful, and my father looked forward to the visits. I also had peace of mind, knowing he was safe.
Weekly visits are now in place, and I can highly recommend Home Instead.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for your comments. It is our absolute pleasure to look after your father, he is a lovely gentleman.


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Review from L G (Son of Client) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Using this agency to help with the care of my mother in the capacity of transport to and from the hospital and other appointments, shopping and other related activities have relieved the great pressure on me, enabling me to arrange my days accordingly.


Without the use of Home Instead, I would certainly

have had to give up my own work and probably my mother would not be able to live independently. I am so grateful for their help and would have no hesitation in recommending the brilliant staff, who never let me down. Well done to all.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

It has been our absolute pleasure caring for your mother, she is a truly remarkable and inspirational lady who we have had the honour of supporting.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Home Instead (Wembley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Home Instead (Wembley) is calculated as follows: ( (80 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 88 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wembley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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