In Home Care - Haslemere, Grayshott, Liphook & Bordon

93e Wey Hill, Haslemere GU27 1HS
Submit a Review
9.8 45 Reviews
  • In Home Care - Haslemere, Grayshott, Liphook & Bordon, Haslemere
In Home Care Ltd - Haslemere & Grayshott specialises in companionship, home help and personal care, taking a holistic and person-centred approach that helps people to remain in their own homes.

Professional care workers are carefully chosen for their compassion and empathy and are fully trained. Care workers appreciate the needs and expectations of clients and their families in order to provide a responsive and reliable service targeted at improving quality of life.

The domiciliary care agency is located in Haslemere and provides a full range of care services to older people, those who need specialist care or those living with a physical or mental disability, throughout Hampshire, West Sussex and Surrey. Live-in care packages can be provided throughout the UK.

Show In Home Care - Haslemere, Grayshott, Liphook & Bordon on the Map

Care Provided by In Home Care - Haslemere, Grayshott, Liphook & Bordon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Oakes (Registered Manager)

Funding & Fees Guide for In Home Care - Haslemere, Grayshott, Liphook & Bordon

  • Prices

  • £33.00 - £39.00 per hour

In Home Care - Haslemere, Grayshott, Liphook & Bordon Reviews (45)

Total of 45, showing 1-20
9.8

In Home Care - Haslemere, Grayshott, Liphook & Bordon has a Review Score of 9.8 (9.844) out of 10, based on 11 reviews in the last 2 years. Over all time In Home Care - Haslemere, Grayshott, Liphook & Bordon has 45 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 0

Date Published

45
3
8
11
34

Review from Matt N (Son of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In home care have been looking after my father since November 24. They liaise very closely with me and my wife, and we both feel my father is looking very healthy and seems happy in himself after receiving their care and friendship.

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon K (Son of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply brilliant support to my elderly mother. Nothing seems too much trouble to organise and plan and changes to care provided from help with personal cleaning to doctors appointments and more. The team are very friendly and professional and considerate. Highly recommended!

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark G (Son of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home care provider has been attending to my 93-year-old mother for some months now.
They provide an excellent, flexible service which is sensitive to the service user's needs.
The carers are efficient, compassionate folk who genuinely have the interests of the client at heart.
The office staff
are friendly and helpful.
Communication is excellent, which is very important to me as I live 150 miles away from my mother and can only visit every so often.
I have no hesitation in recommending them.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phillipa F (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and wonderful support from the local office when needed. It has allowed us to be able to sleep securely in the knowledge that our family member was being well cared for, with unlimited patience and kindness.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Wife of Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carer was always cheerful and tried very hard to keep him occupied and interested in activities although he has advanced dementia. A very caring person.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Z M (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers - they really care and have the client's needs at the forefront, in addition, the admin/support team at the office are quick to respond and super flexible if changes need to be made. Early days for us so we are "tweaking" the care that is needed and the hours we want, working with the home
care team is very easy - thank you.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team and carers have been extremely efficient, polite, helpful and cheerful. They met all my needs after an accident. The carers are well trained and caring. I would have no hesitation in using them again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fi H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment to changing requirements and general settling into new routines, I can't fault anyone at In Home Care. These processes are never easy for any party involved but I have every confidence in the professionals around my mum and most importantly she enjoys their visits and assistance.

Reply from Emma Oakes, Registered manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer M (Wife of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice and helpful carers. Talk to my husband and help him shower and dress him and they have a laugh with him. Office staff are very helpful.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca S (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad enjoys the visits from his two carers and appreciates their willingness to do a wide variety of caring jobs. He does not need help getting to bed or up in the morning but does need help preparing food and getting to appointments, going for a short walk etc. Thank you.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona G (Friend of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all the carers that have been supplied by In Home Care. They have given support and are sensitive to the needs of my friend. Would be happy to recommend them to anybody. They have added days on as we need very quickly and sort all problems out.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your friend.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon D (Son of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. The carers are kind and considerate of the needs of my 93-year-old mother and support her in being able to live in her own home which has always been her wish. She looks forward to the daily visits and is always very complimentary of the service she receives.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting you your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raymond W (Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted to have a regular carer who has established an excellent relationship with my wife. She is proactive with activities and sensitive to the challenges she is faced with. In Home Care has been responsive to my requests to vary timings and easy to communicate with.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting you and your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Son of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care has provided outstanding support to my mother over the last five and a half years. The carers are punctual and professional as well as warm and thoughtful. They get a lot done without making her feel rushed and always manage to find a few minutes to chat with her. On the occasions when
they have had concerns they have always communicated them to me without her feeling disempowered. Finally, the office team are always friendly, responsive and engaged. Overall, I cannot praise them highly enough.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring and I love living at home.

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, feedback is important to us. I will share this with the team. I am glad our services are helpful to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark E (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by In Home Care for my father is first class.
He can’t praise the carers highly enough. The carers are always cheerful, friendly, professional and happy to help him in any way they can.
The office team are marvellous too.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, your feedback does mean so much. I will ensure to share your kind words with the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vicki L (Daughter of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached In Home Care to organise some help for our parents and from the very beginning, the girls at the office have been so kind and helpful to my brother and I but especially my parents. They are so professional and organised and extremely caring. They keep us informed of any issues that arise
and contact us immediately which, for me, is such a help seeing as I live on the other side of the world. I would highly recommend the team. Always punctual, always happy and we are so very fortunate to have them. I am looking forward to meeting them all when I visit the UK.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It’s a pleasure supporting your parents.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always well trained, efficient and cheery. Particularly throughout the Pandemic they have not missed any calls and have been careful about protection from infection. If they are held up and might be late the office always gets in touch to explain. I could not have remained living in my
own home without In Home Care's assistant.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for leaving this valued feedback. It makes us exceptionally happy that we play an integral part in you being able to remain in your own home. I know the carers love to visit you I will share this review with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive exceptional care from my carer who takes time and trouble to understand my needs.
Responsive, responsible and oodles of common sense make my experience a positive one for which I am delighted.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will make sure your feedback is shared with the team. I am glad you are happy with the service you receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark S (Son of Client) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start, the team at In Home Care were extremely caring and helpful and Mum quickly came to view the girls as friends. Aside from practical assistance, the companionship brightens up each visit day. Unfortunately, Mum slipped and fell recently, and In Home Care were wonderful both at the
time and after the event, with cards, letters and flowers being welcome extras to the much-needed help. Both I and my sister are extremely pleased with the service.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to feedback regarding the service we provide to mum. It is a pleasure to support mum and fantastic you are extremely happy with the care. I will share your kind words with the care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for In Home Care - Haslemere, Grayshott, Liphook & Bordon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for In Home Care - Haslemere, Grayshott, Liphook & Bordon is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) ) ÷ 64 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Haslemere, Grayshott, Liphook & Bordon is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Emma

Emma Oakes

Job Title: Registered Manager Haslemere & Grayshott

Joined: 2019

Emma has worked in the healthcare industry for over 5 years, starting out as a Community Health Care Support Worker. Emma previously enjoyed her time working in a hospice, but luckily for us, has settled back into community care because she says " I love supporting people's independence in their own homes and their own communities. I moved to In-Home Care where I have been given fantastic support and opportunities to make a real difference in people's lives".


Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could of stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.


Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.


Frequently Asked Questions about In Home Care - Haslemere, Grayshott, Liphook & Bordon

What Type of Services does In Home Care - Haslemere, Grayshott, Liphook & Bordon offer?

In Home Care - Haslemere, Grayshott, Liphook & Bordon offers Home Care.

How many Carers does In Home Care - Haslemere, Grayshott, Liphook & Bordon employ?

In Home Care - Haslemere, Grayshott, Liphook & Bordon employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Haslemere, Grayshott, Liphook & Bordon to verify any information. View our terms and conditions. In Home Care - Haslemere, Grayshott, Liphook & Bordon has an Enhanced Service – more info.