Review from U S (Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

I have used this company for many years and with one exception in the past have found all the carers to be cheerful, polite and always wearing the protective clothing. They quickly set about helping me to complete my dressing before going down to breakfast which they will have prepared including putting

ready my medication. Routine domestic jobs such as making and changing my bed as required or loading and emptying the dishwasher and dealing with the laundry. All very helpful!

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, feedback is important to us. I will share this with the team. I am glad our services are helpful to you.

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Review from Michael S (Son of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience

In Home Care have been providing support for our 96-year-old mother for four years. Last autumn my mum became so frail, she needed a live-in carer. It was a great comfort to my family that In Home Care were able to provide this service at short notice.
The standard of care is exemplary. The carers

have treated our mother with the highest level of dignity and compassion. They also home cook her lovely meals to her own taste. The home is kept very clean and tidy. Our mother's continually changing and complex medication is also administered by the carers.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Good morning, Thank you so much for taking the time to review our services, it really means a lot. It has been a pleasure to support mum over the years and adapt her care to her changing needs.

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Review from Helen B (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience

My mother has been very happy with the support she has received. She tells me all the carers are very friendly and kind. She looks forward to their daily visits and it has given her some routine to her day and peace of mind knowing that someone will call on her every day.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for taking the time to review the service we provide. Your feedback is valued, I will ensure I share this with the team.

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Review from Simon W (Son of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

Excellent service, able to respond quickly in emergencies and the changing needs of care for my mother.
The carers have gone beyond the call of duty in looking after my mother and helping her to have as high a standard of living as possible.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our service, this means a lot. It is a pleasure to support mum and we will always do our best to be flexible and will always meet the needs of mum.

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Review from Caroline G (Mother of Client) published on 12 January 2021
Submitted via Website • Report

Overall Experience

In Home Care have always provided exemplary service to both my daughter and father. Easy to contact and reliable, all staff very lovely and consistent. Meeting individual needs and supporting other members of the household. Excellent care provider which I would absolutely recommend.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for taking the time to review our service and leave such lovely feedback, it truly is appreciated. I will ensure the staff receive the kind words.

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Review from Nicole M (Daughter of Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience

An excellent agency with a professional structure and very caring staff. Extremely reliable, good timekeeping and very supportive. We always recommend to family and friends that this is the only agency to contact.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. It is an absolute pleasure to support your family member and you as a family.

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Review from J H (Daughter of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience

The staff have been kind and friendly, sometimes going over and above what I'd expect, with little unexpected treats. It's reassuring to know my parents are being looked after when I can't be there, and the staff stick to rigid guidelines. Whenever I've had to request a change to the schedule, such

as adding in extra calls, it has never been a problem.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Good afternoon, Thank you for feeding back regarding our services. It is lovely to hear you hold the carers and staff in such high regard, along with the care we provide. I will share this review with the team.

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Review from Rosie W (Niece of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience

All the carers have been very pleasant and helpful and my aunt has liked them all. It has been a great weight off my mind to know there is someone looking after my aunt who has become pretty frail and a bit confused particularly since the COVID crisis started and she could not understand why she couldn't

go and see her friends.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I am especially pleased we can support and make a difference to your Aunt. I will be sure to share your feedback with the team.

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Review from V B (Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience

Since joining In Home Care I have received excellent care and all carers are so good and kind and helpful tome. I cannot praise the carers enough.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for your excellent review; we really appreciate you taking the time to feedback to us about our services. I am glad you are so happy with the excellent care received.

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Review from Terence S (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience

This is the first time with service and so far it has been very good.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for your very much valued feedback on the service we provide.

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Review from Alison P (Daughter of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience

Staff have all been friendly, caring and attentive.
My father recently had a fall. His carer obtained keys. She telephoned me to advise that an ambulance had been called and that she would stay until the ambulance arrived. She was caring and helpful, rearranged visits for her other clients, stayed

for over two hours beyond her time and made a meal after my father had been seen. Calls kept me updated. The carer arranged for my father’s neighbours to stay with him until I was able to get there.
It gave me great peace to know that Dad was being looked after by a very caring, calm and capable professional until I could get there. My father’s neighbours commented that they were extremely impressed with the way the matter had been handled.
Dad looks forward to seeing his carers each day. I have always had very good customer care when calling the office, and staff do their best to accommodate any requests. Many thanks to everyone at Inhome Care. Great service, much appreciated.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

We really appreciate feedback, thank you for taking the time to complete this review, the team will be thrilled to know their hard work does not go unnoticed.

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Review from Clive H (Son of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience

All the staff I have come into contact with are very kind, caring, compassionate and thoughtful. I would happily recommend In Home Care.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you very much for taking the time to feed back on the service we provide. I will ensure your review is passed onto the team.

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Review from R W (Client) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

I have found In Home Care Ltd personal, very polite and helpful. More like a friend in my home.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for this lovely feedback, so amazing to hear. We do really appreciate you taking the time to let us know how you feel about the service we provide. I will share this with our team.

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Review from Betty S (Client) assisted by family/friend published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

My first comments on this review are how grateful I am to have such a wonderful group of carers to visit me each morning. Their training is excellent which is so important when dealing with clients who may have to cope with physical difficulties, their modesty, embarrassment in bodily functions and

many other difficulties that can occur at any time.
I congratulate each and every one who partake as tutors, carers and office staff who manage such varied, difficult tasks on a daily basis. You are wonderful people.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for your kind and valued review. Your feedback means so much and it is a pleasure to support you. I will, of course, share your kind words with each member of the team.

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Review from Sylvia W (Wife of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience

I have been really delighted at the service provided by In Home Care. My husband has a regular carer but if she has been unable to come we have been given plenty of notice and cover has been provided. Nothing seems to much trouble and one key thing is that they always arrive on time. We are kept up

to date and the staff at the office are really friendly and approachable.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for your very valued lovely feedback. It is nice to hear how happy you are with the care being provided. I will pass on your kind review to the whole team.

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Review from J M (Wife of Client) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

Carers are always most helpful and obliging to help in all spheres. Polite and cheerful at all times.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for your lovely feedback, it is much appreciated. I will ensure everyone is updated with your kind words.

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Review from Monique S (Daughter of Client) published on 10 October 2018
Submitted via Website • Report

Overall Experience

In Home Care have been looking after my mum for over a year and we are very happy with their service. They are professional, kind and thoughtful. Mum says they are always willing to do anything and she is very pleased all round. Mum enjoys meeting different carers and she likes them all. The whole family

are very grateful.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Good afternoon. Thank you so much for taking the time to feedback about the care mum receives, it means so much. I am thrilled that mum is so happy.
I will filter this lovely review top the team.

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Review from Graham F (Son of Client) published on 9 October 2018
Submitted via Website • Report

Overall Experience

In-Home Care provides outstanding care for my partially-disabled mother, making 3 visits per day to care for her meals, medication and other needs, as well as providing emergency visits if needed. They are a highly professional team, with excellent and responsive management, which has investigated

questions and issues professionally and properly to make sure that care delivered to my mother optimally meets her needs.

Reply from Alexis Davey at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for your valued feed back. It is a pleasure to support mum. I will ensure I pass on your kind words to the rest of the team.

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Review from Dorothy M (Wife of Client) published on 27 September 2017
Submitted via Website • Report

Overall Experience

Once again, thank you everyone for all you do to help myself and my husband. We cannot ask for more kindness respect and help. We are so grateful for your wonderful care.

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Review from A M (Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been using the services of In Home Care for a few months now and I have been very happy with all aspects of the care.
The care package is very detailed and thorough, with the girls filling it in every visit.
The girls are all absolutely lovely, always cheerful which is really important, and

very thorough and competent in everything they do.
It's made a big difference to my life, and means I can then give my energy to fun and important things.
I can call anytime with questions or to change times etc.
Thank you so much.

Reply from Alexis Davey, care manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for that amazing feedback. It is a great pleasure to be able to support you and make a difference in your day to day life. I will ensure all team members get to hear your kind words.

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In Home Care - Haslemere, Grayshott, Liphook & Bordon

Care Provided by In Home Care - Haslemere, Grayshott, Liphook & Bordon

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