In Home Care - Haslemere, Grayshott, Liphook & Bordon

93e Wey Hill, Haslemere GU27 1HS
Submit a Review
9.8 45 Reviews
  • In Home Care - Haslemere, Grayshott, Liphook & Bordon, Haslemere
In Home Care Ltd - Haslemere & Grayshott specialises in companionship, home help and personal care, taking a holistic and person-centred approach that helps people to remain in their own homes.

Professional care workers are carefully chosen for their compassion and empathy and are fully trained. Care workers appreciate the needs and expectations of clients and their families in order to provide a responsive and reliable service targeted at improving quality of life.

The domiciliary care agency is located in Haslemere and provides a full range of care services to older people, those who need specialist care or those living with a physical or mental disability, throughout Hampshire, West Sussex and Surrey. Live-in care packages can be provided throughout the UK.

Show In Home Care - Haslemere, Grayshott, Liphook & Bordon on the Map

Care Provided by In Home Care - Haslemere, Grayshott, Liphook & Bordon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Oakes (Registered Manager)

Funding & Fees Guide for In Home Care - Haslemere, Grayshott, Liphook & Bordon

  • Prices

  • £33.00 - £39.00 per hour

In Home Care - Haslemere, Grayshott, Liphook & Bordon Reviews (45)

Total of 45, showing 41-45
9.8

In Home Care - Haslemere, Grayshott, Liphook & Bordon has a Review Score of 9.8 (9.844) out of 10, based on 11 reviews in the last 2 years. Over all time In Home Care - Haslemere, Grayshott, Liphook & Bordon has 45 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 0

Date Published

45
3
8
11
34

Review from Alice B (Niece of Client) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last August I began the task of finding carers for my Aunt who had recently been diagnosed with cognitive memory loss. There was a distinct lack of care agencies in the Grayshott area but by chance, I came across In-Home Care who were in the process of opening a Grayshott branch. I phoned and made an
appointment for them to visit my Aunt. The lady who visited was kind, respectful but above all, LISTENED to my Aunt and created a care package to suit her specific needs. We quickly needed to upgrade her care which was done efficiently and at times with very little notice.
I think we may well have been among the first clients on Grayshott's books and how lucky were we to find this team! Without exception, they have all treated my Aunt with kindness, respect and great humour and she has loved each and every one of her carers.
They have kept us informed of any concerns and have been vital to my Aunt's well-being during the last six months.
What an amazing team! Thank you all.

Reply from Alexis Davey, Care manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

It has been a pleasure to assist your aunt with her care at home. She is an amazing lady.
Thank you for your kind words they will be shared with our amazing team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean H (Wife of Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with In Home Care.

Reply from Alexis Davey, care manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

It is a pleasure to help support your husband at home. Thank you for your feedback and review.
I will ensure this is passed onto the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela G (Client) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of In Home Care Ltd - Grayshott and I am thrilled with the professionalism and level of care they are providing. The staff are always on time, polite and nothing is too much trouble. I would feel confident in recommending them to people.

Reply from Michelle Young, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you very much for your amazing feedback.
We will ensure this is shared with all the team involved in your care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley A (Daughter of Client) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is supportive of both my dad and me. I have regular contact with our care - they provide regular named staff - consistency is important to dad. Outside of the agreed package they provide a "Rapid response service" - this is an excellent provision - we experienced a consistently
high-quality service. I am kept up to date with any planned changes in the staff team. Care and attention provided to meet his personal needs and to his home - emotional and social well-being.

Reply from Michelle Young, Registered manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for your lovely feed back. I will ensure this is passed on to all involved in your dad's care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K C (Son of Client) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very professional service with consideration to ensure all tasks are carried out in accordance with the care plan. Always ask if there is anything else they can. The staff are very considerate of the client's needs, treating her very kindly and are very caring and considerate. The staffs personal
and communication skills are excellent, which makes the client feel very at ease with the care being given. Treated with dignity at all times. An excellent service.

Reply from Michelle Young, Registered manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for your lovely feed back. I will ensure this is passed on to all the care team involved in your Mum's care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for In Home Care - Haslemere, Grayshott, Liphook & Bordon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for In Home Care - Haslemere, Grayshott, Liphook & Bordon is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) ) ÷ 64 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Haslemere, Grayshott, Liphook & Bordon is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Emma

Emma Oakes

Job Title: Registered Manager Haslemere & Grayshott

Joined: 2019

Emma has worked in the healthcare industry for over 5 years, starting out as a Community Health Care Support Worker. Emma previously enjoyed her time working in a hospice, but luckily for us, has settled back into community care because she says " I love supporting people's independence in their own homes and their own communities. I moved to In-Home Care where I have been given fantastic support and opportunities to make a real difference in people's lives".


Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could of stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.


Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Haslemere, Grayshott, Liphook & Bordon to verify any information. View our terms and conditions. In Home Care - Haslemere, Grayshott, Liphook & Bordon has an Enhanced Service – more info.