Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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9.7 115 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Burton (Head of Service)

Funding & Fees Guide for Seren Support Services Ltd

  • Prices

  • £19.20 per hour
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Seren Support Services Ltd Reviews (115)

Total of 115, showing 1-20
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.723) out of 10, based on 42 reviews in the last 2 years. Over all time Seren Support Services Ltd has 115 reviews.

Overall Experience

  • 75
  • 33
  • 4
  • 2
  • 0

Date Published

115
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73

Review from M T (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and their team of carers have been wonderful in looking after my dad . Always friendly and caring . All support staff and managers have answered any queries we may have promptly and efficiently.

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Review from W H (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, lovely carers, really kind and caring. Full support given to mum to help her stay at home. Treated with dignity and respect. Carry out tasks well and efficiently. Arrive within the timeframe given.

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Review from G M (Brother of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

L is a godsend for my sister always happy to help excellent sense of care and attention and gets on well with her clients she is simply the best in the company, overall she tries to cater to all situations.

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Review from S C (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a 2 hour weekly sitting (no care) service provided by Seren. She likes to have the same carer every week and looks forward to their weekly chats. Her carer is always very well presented, timely and treats my mother as a valued friend rather than just a 'client'.

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Review from Jacqui L (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Seren Support provided care for my husband whilst he was terminally ill. The carers were punctual, polite, friendly, caring and professional - it was a pleasure to welcome them into my home. A few of his carers had been on his journey with him for two years and the relationship they built was a blessing.
The care given to my husband was of a high standard.

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Review from D L (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the care staff, they are always very respectful to my mother. They are helping to maintain my mother in her own home, nothing is ever too much trouble for them. As a family, we are more than happy with all the care and support that Seren agency give to my mother.

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Review from Marion C (Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and nothing too much trouble. Have carried out what I requested on the Care plan. Call times are excellent and staff very friendly, helpful and polite. Staff are very helpful and this service has taken the stress away from me a lot.

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Review from Kyle S (Grandson of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular carers are great, make loads of time for my grandfather and are happy to chat away. Can't fault them. Always on time, and very well-mannered. The carer is absolute class and can tell he cares about his clients.

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Review from Carl P (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are all pleased with the excellent standard of care that my father receives from his regular Seren carers.
Unfortunately, one of our initial regular carers who had been excellent, moved to a new job and there was a period where we had to have a variety of carers as replacement. However,
during this period we were always pleased with standard of care and positive nature of the carers who attended.

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Review from Susan V (Friend of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service being provided. It suits the needs of my friend and I am aware that Seren provide others services which we can request in the future.
The carer always arrives on time and on the odd occasion when they were running late, they phoned to let me know.

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Review from Glyn S (Brother of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home care of Seren Support Services is of a pretty good standard. If there are any problems fulfilling the allotted time on a certain day, they will contact you as soon as possible and fill the spot at your convenience. My sister has been with Seren since 2015 and has had no problems whatsoever.

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Review from Derek M (Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I have had I have two great carers that do a great job looking after me I feel clean each day they clean up after doing the job which my wife is happy about so very happy.

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Review from Courtney B (Granddaughter of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look after my grandad alongside the carers at Seren and they are so helpful and caring. If I'm not around I can always check the app and see how his day is going which gives me great peace of mind. The office will call if there is an issue or if carers will be late, which is great for someone like
my grandad who loves his routine. Special shout out to his carers as the relationships they have built with my grandad and the rest of the family are lovely, I don't know what I'd do without their help. They are real-life angels.

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Review from Linda S (Wife of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with Seren since Covid 19 struck. From the start, he has received the best possible care. There has been a major staff change over the past year and we were both concerned that standards would drop. However, these fears were unfounded. My husband together with his regular carers
have formed a strong bond. They are professional caring compassionate and trustworthy what more could you ask for.

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Review from T W (Daughter-in-law of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren Support Services is delivering an excellent service and we, as a family, are secure in the knowledge that we do not have to worry about the care and support of our family members in our absence. As a family, we are unable to deliver this care ourselves so it's vitally important to us that Seren
Support Services gives that fine level of care.

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Review from A K (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my dad has been receiving, he has been with Seren for a year now, he looks forward to the carers coming, he likes to see his regular carers coming. He is very happy with his care.

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Review from Sue M (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been having support from Seren Support for a couple of months now and we are very pleased with the care he is receiving. He has 4 calls per day and the carers are always very friendly and helpful and on time. There is good continuity of support as he sees the same carers regularly and
he has built up a good relationship with them. They also contact me if they have any concerns about him which gives me peace of mind. We are very happy with the care he is receiving and we would highly recommend Seren Support.

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Review from Mary T (Sister of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been receiving care for a number of years now and we are both very happy with the level of care provided. My brother has his favourites, particularly those who share his sense of humour, but all carers treat him respectfully and take time to get to know him. Office staff deal effectively
with changing needs. As I live at a distance from him, being able to see the daily carers' notes on the app is a real comfort to me.

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Review from D A (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new client with Seren Support Services for close to one month, my brother and I have seen a very immediate and positive effect the care staff are having on our mum's quality of life at home, which in turn has boosted our mum's confidence greatly to receive 3 visits per day, 7 days per week. The
Seren Support staff have extremely warm caring personalities and take the time to chat and be great company, as well as being great carers to our mum. We look forward to the relationship becoming deeper over time. Many thanks to Seren Support for helping our mum smile again and be happy at home.

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Review from A N (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came to visit my Dad to conduct a service review and I was also there. I was so impressed with him - he was extremely kind and patient with my Dad, and made sure to ask thoughtful questions to make sure he got the correct information to make a judgement on the quality of care received and
what changes needed to be made. Extremely thorough and professional.
Additionally, the care that Dad has received from Seren over the past few months has been fantastic. Both his regular carers and fill-in carers treat him with kindness and respect, and carry out their duties well. We have had the occasion to contact the office a few times due to Dad being in hospital, or other last-minute arrangements, and they are always extremely friendly and helpful.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Seren Support Services Ltd is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 238 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Frequently Asked Questions about Seren Support Services Ltd

What Type of Services does Seren Support Services Ltd offer?

Seren Support Services Ltd offers Home Care.

How many Carers does Seren Support Services Ltd employ?

Seren Support Services Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seren Support Services Ltd to verify any information. View our terms and conditions. Seren Support Services Ltd has a Basic Service – more info.