Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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Top 20 award
9.7 115 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Burton (Head of Service)

Funding & Fees Guide for Seren Support Services Ltd

  • Prices

  • £19.20 per hour
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Seren Support Services Ltd Reviews (115)

Total of 115, showing 21-40
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.723) out of 10, based on 42 reviews in the last 2 years. Over all time Seren Support Services Ltd has 115 reviews.

Overall Experience

  • 75
  • 33
  • 4
  • 2
  • 0

Date Published

115
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Review from Lilian E (Sister-in-law of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the carers are well trained and know their job. They are pleasant and treat the client with respect. They are reliable, also easy to have in the house. As the client lives with us it’s important that the carers get on with us (his brother and sister-in-law) too. I’m glad of their support and
advice at times as we aren’t young people and it can be hard to be carers at times when we have our own health issues.

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Review from J R (Great-Niece of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Title: A Note of Thanks to Seren Support Services. Rating: (5/5). I’d like to say a few words about Seren Support Services in Neath. They’ve been caring for my great-aunt for a year now and they’re doing a good job. The carers are really dedicated. They’re always there for my great-aunt and she’s fond
of them. The office staff are efficient. They make sure everything’s on schedule and that my aunt sees familiar faces, which is nice. The manager has been supportive, especially when my aunt was not well. She reminded us that we’re part of the Seren family and that meant a lot to us. So, thanks to everyone at Seren. We appreciate your work.

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Review from T C (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a good experience for my mother. I have peace of mind that there's someone looking after her. Staff are very helpful and friendly. My mother enjoys their visits and tells me when they have a laugh with her. I know I will be contacted immediately should anything happen.

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Review from S P (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having Seren Care coming morning and evening, I have been able to live independently and enjoy life again. The company keep me in the loop when things are happening and I’m able to plan around the times I have carers call. I am extremely happy with Seren Care and would recommend them as a care
provider.

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Review from S M (Niece of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to Seren Support Services for the care provided over the last few months. I must also say that I am so thankful to the carers for their help yesterday when, on discharge from hospital, my relative fell from his bed at home. The carers went above and beyond to help me get him comfortable.
This has followed through to today, when both the carers and the office staff have worked together and provided me with help to ensure my relative remained comfortable.
I am completely happy with the support provided and I was so relieved when I found out that Seren would be able to take my relative back under their care when hospital discharge happened.
I am so grateful to a great team of people who have the service user at the heart of everything they do.
Thank you.

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Review from Jane F (Daughter-in-law of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the carers who visit my mother-in-law who suffers from Alzheimer’s disease to be kind, attentive and patient with her. She says she is pleased to see them and that they are always friendly and helpful.

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Review from Yasmin R (Wife of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased as a family for the care provided by Seren Sevices for my husband. Without the care plan, we couldn’t function as a family. We are forever grateful to them for their kind supportive care. All staff are very compassionate and supportive of our needs.
Communication is excellent and
timekeeping is great.

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Review from Sian R (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren Support Services provides excellent care service for my mum and we have no issues. We feel that my mum is always well cared for and made very comfortable daily. We find the staff very helpful and approachable.

Reply from Nick Pambianchi, Managing Director at Seren Support Services Ltd

Thank you so much for submitting this review, we are genuinely pleased that our service is making a difference in your Mum's life. We will share this review with the carer staff who provide the care and support to your mum.


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Review from Lesley T (Wife of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren Support Services carers have been looking after my husband since July 2021. He has dementia and has complex needs and is bedridden in a hospital bed in our front room, the consultant and doctors don’t expect him to get any better.
Two carers come four times a day to do personal care. While they
are here, they are always happy and talkative which puts our minds at rest, they certainly brighten up our day.
We have regular carers who we both feel like they are now family and look forward to seeing them.
The carers are very professional, kind and caring, also, they give me emotional support.
We are all very grateful to Seren for all the things they do.
They have also made friends with our dog who also now loves them and waits by the window to see them coming.

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Review from W H (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, reliable service from Seren Support Services. All carers that help my mum are friendly, kind, caring and professional.
Would highly recommend their services.
They have a great app that gives an overview of their visit.

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Review from Carla B (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Seren Support to my father has been professional, friendly and supportive of his current needs.
Staff are generally punctual and any issues he has encountered have been attended to.

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Review from Heather N (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service Seren has provided has been invaluable for my father and myself, they have enabled him to stay in his own home which was vitally important. His main carer (regular) is extremely helpful friendly and approachable, he takes the time to chat and ensures he is well cared for, cant praise him
enough.

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Review from C B (Daughter of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Different carers every day. No communication with the client. Staff unable to follow care plans. No understanding of the care needed. Very poor service. Would not recommend. I have had several meetings with different levels of 'management', but nothing changes. Social worker is supporting change of
care provider as dissatisfied also.

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Review from S W (Wife of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the care and professionalism given to my husband for the past six months. The carers have been invaluable in supporting him daily, coming out in all weather. Without their help, I would have found it very difficult to cope.

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Review from K W (Wife of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having the same carers on most days helps to build trust and confidence. Carers are polite and engage my husband in conversation. Always well dressed and perform requested tasks. Mainly punctual, we have been notified if there are traffic problems.

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Review from Christine B (Sister of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren has been providing care for my sister for a while now, and she has gained confidence knowing that the carers are there to support her in her personal care routine. Without the carers, she would be self-neglecting, and this is a battle that we as a family have been previously worried about. The
carers that attend are very friendly and welcoming towards her, and she has found trust with the carers, something that I thought would never happen. This gives us, as a family, the knowledge that my sister is cared for in the best possible way.

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Review from D W (Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the office staff to area managers. Carers are excellent at their job, and nothing is too much for them. Good service all-round. Worth looking into this company if you need help for anybody in your family or yourself.

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Review from E P (Next of Kin) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren helped my friend for two years before he left us. The team were very, very good. He was always praising how kind and nice they were. After my friend left us, the company even contacted me to offer support. Two staff came to the funeral - really above and beyond.

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Review from D D (Granddaughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers really helped my grandad at Christmas, making sure he had all his medication and food until we came over. My grandad has two normal men carers each week, and he’s very happy with the care they give.

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Review from Ross H (Brother of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am continually impressed with the level of service and care provided by Seren for my brother. Staff at Seren are continually compassionate, professional and knowledgeable. One thing that always stands out to me is how they took the time to really get to know my brother's individual needs. They were
always available to answer any questions I had and provided regular updates on visits.
The carers are always kind and patient and go above and beyond to ensure that my brother is comfortable and well-cared for. The carers are always extremely knowledgeable and skilled in the delivery of care provided, which gave me peace of mind knowing that my brother is in good hands. Overall, I would highly recommend Seren to anyone in need of a care service. They provide excellent care and truly go above and beyond to ensure that their clients receive the best possible care. If you're looking for a caring and professional company, look no further than this one! Thank you all!

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Seren Support Services Ltd is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 238 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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