Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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Top 20 award
9.7 115 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Burton (Head of Service)

Funding & Fees Guide for Seren Support Services Ltd

  • Prices

  • £19.20 per hour
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Seren Support Services Ltd Reviews (115)

Total of 115, showing 41-60
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.723) out of 10, based on 42 reviews in the last 2 years. Over all time Seren Support Services Ltd has 115 reviews.

Overall Experience

  • 75
  • 33
  • 4
  • 2
  • 0

Date Published

115
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Review from J D (Grandson of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Seren, who look after my grandfather. From the moment we reached out to them, they have been professional, caring, and efficient. They took the time to understand my grandfather's needs and preferences and matched him with a carer who is the perfect fit for him. The carer
who visits my grandfather is amazing. She is always cheerful, patient and attentive to his needs. She engages him in activities that he enjoys and takes the time to listen to him and provide emotional support. Seren is also very organised and keeps us informed about my grandfather's progress, and is always available to answer any questions or concerns we have. They have truly become an invaluable part of our family's support system. Overall, I highly recommend Seren to anyone looking for compassionate and professional care for their loved ones. They have exceeded our expectations in every way, and we are so grateful for all they do for my grandfather.

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Review from Helen J (Daughter-in-law of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have carried out Dad's care to a very high standard; all are extremely well-mannered and punctual and genuinely seem to have Dad's best interests at heart. Excellent communication with ourselves. Consistency is maintained through the various carers attending. Overall, we and Dad are very
happy. From an office and administration point of view, all staff have been helpful, thorough and of an exemplary standard. During Dad's care, it has allowed us to have peace of mind about the level of care Dad is receiving.

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Review from Naeem A (Son of Client) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to get in touch with Seren to, first of all, thank you for the care that your carers/support workers provide to my father on a daily basis.
It really does make a big difference where the care you provide gives my dad something to look forward to. I am the primary carer for my dad, so
your intervention helps me too.
In particular, we would like for you to pass on our thanks to one particular staff member. He was the first carer from Seren to enter our house and has set the bar high in terms of looking after my dad.
He takes the time to talk to him in our own language (Urdu), which is easier for my dad to speak and understand, as English is his second language.
They have generated a really good relationship, and he will always ask him ‘are you coming tomorrow’?
Thanks again for the services that you provide; it is very much appreciated.

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Review from Margaret J (Wife of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Seren Support team have been calling twice weekly to assist with my husband's shower. I am extremely grateful for this as it is quite a difficult task for me. I have an ongoing back problem, which puts us both at risk, so help is very welcome.

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Review from L R (Daughter of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service that Seren provides.
Carers are chatty, and Mum likes them.

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Review from E J (Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I thank all the kind people who call on us. Thankful that we know someone will be here should help be needed. It has been good to see a smiling face and have a "wee" chat about this and that. We have shared laughter and been shown real empathy when it has been needed. Seren treats us
with dignity and kindness. So it's much appreciated - thank you.

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Review from Alexander M (Son of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the help my mother had from the carers; they always help.

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Review from C M (Wife of Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent and do everything stated on the care plan. My husband is treated with respect. I have full confidence that he is in safe, capable hands and that he feels comfortable. He would prefer the continuity of carers, but we understand that this has been a difficult time for the care
industry. When there are changes in times and carers, we would like to be kept informed.

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Review from G B (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been cared for by Seren for over six years. We consider ourselves to be very fortunate. Our carers are trustworthy, kind and loving... my mum says she feels "safe". Some staff have known her all this period, continuity of visits is excellent. As a daughter, who lives 2-hours away, I know
I can approach office staff between visits, and we enjoy a cooperative relationship. Well done, and thank you!

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Review from Jacqueline E (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has vascular dementia, needed extra care after hospitalisation in Jan 2021. Seren stepped in to help support her and myself in March 2021. There have been a few timing issues, but this is mainly due to the increased pressure on the frontline staff due to the pandemic. I have found the carers
to be kind and considerate to mum's needs, and their support along with the support we as a family provide has ensured that as per my mum's wishes, she is able to stay in her own home. It also gives me peace of mind as I work full-time so that I know that first thing in the morning Mum has a visit, so her needs are attended to, breakfast made, help with a shower, medication given etc. If I need to speak to anybody in the office for any reason, then I have been able to get hold of them easily during their working hours.

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Review from E H (Husband of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now almost two years since my wife started receiving care, and in general, this care has been first-class. As the virus epidemic has developed, the attendance by the carers has never failed though late at times because of various problems. I am amazed how they have coped, as sickness etc affects
staff as well as patients. Office staff have been quick to fill the breaches, so not letting anyone down. I am a very old man, and I have my own difficulties but do not directly receive care, but the carers have become my friends, and their help has prevented my wife of 68-years from being hospitalised and, because of the pandemic, lost to me.
How the carers cope with last-minute changes to their schedule is a source of wonder! The only thing I would like to see changed would be the communication when things are going wrong as it is very awkward for old people like me, who find it hard to try to coordinate the carer's visit with the preparation of meals. A telephone call is all it needs.

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Review from E W (Client) assisted by family/friend published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are prompt, polite and happy to help.

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Review from J H (Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the service I receive from the carers. I would like to know who is coming more often, and I don't care for too many changes in routine. Otherwise, I am pleased with the carers.

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Review from Sarah B (Granddaughter of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care the team gives to my grandmother. We find that communication between the staff and the office/admin could improve however also appreciate how things can get overlooked due to time constraints. My grandmother says she likes the personal touches that she gets some of the staff
on calls, doing her hair, buying her little treat from Greggs etc. All in all, we are grateful for the help and care the team provides to my Gran as she is very important to our family.

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Review from Peter W (Son of Client) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally pleased with Seren care, although my mother does get upset when there are changes and she is not familiar with the interim care, although we understand holiday and sickness, the carer has to be accepted. We sometimes feel that some calls are rushed in order for the carers to get to the next
client, and provision should be in place for these scenarios!

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Review from Patricia D (Daughter of Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a team of four carers who provide a good and friendly service. My mother feels comfortable with them all. They all show a lot of care and compassion to her. They also keep in touch with anything they are concerned about, which I really like.

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Review from Caroline J (Daughter of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren Support Services Ltd are a God send and I would be lost without them, especially after we lost my dad. We had a bad experience with a previous care company so mum was very nervous but they were sympathetic and also very caring towards mum's needs and still are. I work full time so the girls are
there three times a day and nothing is too much trouble. The lovely thing is, mum likes routine and likes things just so, so normally unless it is hard to do she has the same girls as much as possible so there is a lovely bond. It's such a comfort to know she's so well looked after when I'm at work and if they do have holidays they always let us know if changes need to be made but this is very rare. Through this awful pandemic they have been outstanding with all PPE being worn throughout their visits. Nothing is too much for this excellent care provider and I would recommend them one hundred percent. I can't thank them enough for all their hard work and support, you truly are Angels. Thank you from the bottom of my heart.

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Review from S S (Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good.
I should have been able to go to my mother's wake, not very genuine were they.

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Review from Jeannette L (Daughter of Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

On 15-3-2021 waiting for the carer to come and shower Mum, did not turn up; so phoned to see why someone had cancelled the call. Not been told this, could not tell us who has cancelled the call. My mum was really upset about this. My mum is on heart tables and does not need these totally upsetting things
going on. She has been upset before with not turning up, and this is not good enough!

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Review from June J (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at the organisation have been very friendly and helpful. We are very pleased with the service our father receives. The day to day carers are very kind and caring towards our dad and he looks forward to their visits. Our dad has been very unwell recently and the staff have gone above and beyond
with their care and have offered us support and guidance in adapting to his change of care needs. We are very grateful for their knowledge and expertise.
Staff very reliable. Thanks to all, much appreciated.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Seren Support Services Ltd is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 238 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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