Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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Top 20 award
9.7 115 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Burton (Head of Service)

Funding & Fees Guide for Seren Support Services Ltd

  • Prices

  • £19.20 per hour
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Seren Support Services Ltd Reviews (115)

Total of 115, showing 61-80
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.723) out of 10, based on 42 reviews in the last 2 years. Over all time Seren Support Services Ltd has 115 reviews.

Overall Experience

  • 75
  • 33
  • 4
  • 2
  • 0

Date Published

115
3
32
42
73

Review from Carol H (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the care I receive from Seren and have no problems at all. I find the carers all very helpful.

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Review from William D (Client) assisted by family/friend published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had no worries about the care workers; they have all been very good to me. If the care workers didn't have to be moved about so much, I would be very happy.

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Review from D G (Son of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been fantastic with my mother - without carers, my mum's confidence would have been lost. They have given her confidence back to do her daily morning routine and assisting her dress etc.

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Review from C S (Granddaughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother contacted Covid-19 in hospital. Seren came in when she came out to care for her; they were very good. Ther carers wore PPE and provided all care needs.

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Review from Leian J (Granddaughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that were going to my grandfather were lovely. Attention was paid to not only what was in his plan, but if he needed anything else, they would often do it if allowed. Sadly no longer with as he passed in December, but they have been so kind this year by checking in on the family at the beginning
of this year.

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Review from Peter D (Son of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of service given to my mother is of a high order, the carers are great, are very reliable, and are appreciated well by my mother.
While the service is generally of a high standard, I couldn't award an excellent rating due to the inadequate time restraint imposed on the carers visits of
just 20 minutes; this is not ideal and must be putting the carers under undue pressure to get it done and move on to another client. Overall, I am pleased with the service provided by Seren.

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Review from Sue D (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers provide an excellent service to my mother. It is unfortunate that local authority can not fund slightly more so the carers could spend more time with my mother on a complete social level as she enjoys there company so much!
She always has the four same carers, which is great.

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Review from Jacqui E (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, friendly staff, many go beyond just sorting out mum; some even feed the cats too! We have good communication between staff and myself - they leave me messages in the diary, so I know what they have done and if there are any problems. Overall, we are very satisfied with the care provided.

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Review from Julie P (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff providing care for my father are kind, helpful and considerate. I would have no hesitation to recommend them. The team take excellent care of my father and have always gone the extra mile for him; I am very grateful to them all.

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Review from P B (Client) assisted by family/friend published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I find the staff very friendly and helpful, and my care is treated with dignity. If I do have a problem or complaint, which isn't often, it is dealt with quickly and efficiently by management.

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Review from Nina S (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the carers and managers that I have dealt with have been professional, caring and efficient. There are many carers who do over and above what is expected of my mum. She sees them as her friends and looks forward to them coming for a chat! I would have no hesitation in recommending Seren
Support Services.

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Review from Kay L (Sister of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are thoughtful, kind, caring and empathetic when delivering care to my brother. Communication skills are second to none, as they keep me fully informed of any changes or concerns about my brother. They are always happy and appear to enjoy their job, which in turn, brightens his day, and he
looks forward to their coming and plays music whilst they are there.

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Review from Anthony D (Son-in-law of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has developed a strong bond and friendship with her three main carers. They are very happy and caring towards her. This gives us, the family, a relaxed feeling knowing that she is well looked after; long may it continue. Thanks for everything.

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Review from L W (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The two carers that my mother sees every day are reliable and kind. My mother really likes both of them. I like the consistency of her seeing the same people as she has vascular dementia and forgets things. The office staff are all efficient and friendly as well. Having Seren involved
has made life easier for my mother and the wider family. Thank you all.

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Review from P W (Wife of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t fault the staff and management; always polite, on time and wearing their uniform. Full PPE at all times. Can be flexible with times when needed to be. Even during this pandemic, they have always gone the extra mile to make sure our needs are met.

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Review from Stephen W (Son of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care that my mum receives from Seren's carers. They are pleasant, friendly and always make my mum laugh. They are extremely professional when administering her medications and will always go that "little bit extra" to help her.

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Review from Kay R (Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Seren for a number of years, and the quality of care I receive from my carers is constantly improving. My carers lookout for my dignity and self-respect. I place my well being in their hands. They possess empathy and a true understanding of all the care I need. I have complex
needs.

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Review from Jackie J (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has good care and four regular carers. The girls treat Mum with respect and always have a laugh and a joke with her. I have never had any problems with the care carried out or the girls coming here. We love seeing them four times a day.

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Review from Liz B (Daughter of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ongoing care provided to my mother and late father has been outstanding. The carers treat my mum with the utmost respect, keeping her informed of everything they do. Whilst my mother has communication issues, the carers have found ways to engage her in a variety of topics. The carers are extraordinarily
patient making sure that she has a varied diet and have come to know her likes and dislikes. The sit carer package has been phenomenally successful allowing Mum to remain in her own home with all the benefits this brings to her well-being. The sit carer has provided Mum with the stimulus that she needs, and she continues to flourish.

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Review from Julie J (Granddaughter of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All cares are polite and friendly. They treat my gran with respect and take their time listening to her and seeing to her every need. They are very helpful to me and my uncle by letting us know if my gran needs anything or if she has any health issues that we need to be aware of. Can't fault any of
the carers.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Seren Support Services Ltd is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 238 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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