Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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9.7 115 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Burton (Head of Service)

Funding & Fees Guide for Seren Support Services Ltd

  • Prices

  • £19.20 per hour
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Seren Support Services Ltd Reviews (115)

Total of 115, showing 81-100
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.723) out of 10, based on 42 reviews in the last 2 years. Over all time Seren Support Services Ltd has 115 reviews.

Overall Experience

  • 75
  • 33
  • 4
  • 2
  • 0

Date Published

115
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Review from M M (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Seren have provided care for my mum for the past 7-months. All the girls that see Mum have been and are fantastic, getting to know Mum, and meeting her different needs with care, grace and dignity.
Mum now looks to these ladies as friends and enjoys her time spent with them. She has also managed to
build a good relationship with them, not easy when you suffer from Alzheimer’s.
Seren girls tailor their time to make sure my mum is clean, happy and calm all with a smile and humour.
I cannot emphasise how grateful I am to Seren for allowing me more freedom while they take the strain of dealing with the day to day stresses of an Alzheimer's patient.
It took me a long time to decide whether carers would be helpful with Mum, as she is very particular with who she sees, but it’s the best thing we’ve done, thanks to Seren, and it’s a great team.
I have never had an issue with Seren, and they are always helpful and respectful if I ever have any queries.
Thank you!

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Review from Sian L (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Seren's who look after my parents are an amazing team. They work together, sharing their expertise and compassion, learning together how best to meet the changing needs of my parents. They are professional and respectful whilst always having a sense of humour. Nothing seems too much for them and,
because of them, my parents live happily and safely in their own home. The Seren's are stars and angels all in one and, as a family, we are so grateful for this team of very special, gifted and warm-hearted people.

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Review from Annette Q (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to personally thank the care girls for all the support my mother received during a very difficult phase for us as a family. My mum became very poorly before Christmas, and the care and support we received from the girls was phenomenal. They went above and beyond to ensure Mum was safe and
well cared for. The reviewing officers were always at hand and did their utmost to meet all Mums perceived needs. Mum loves the girls calling and now refers to them as her “friends”. I regularly see them singing with her, and after not walking for several weeks now, even doing her version of the can-can. Her regular care girl has now moved on to pastures new, she will be dearly missed by Mum and me. However, her co-worker who is equally as fabulous is still on board, so I know the heartfelt care, empathy and compassion will still be given. It is so important to know excellent quality care is given to someone, who to us, is more precious than Gold. Thank you all, you are certainly Seren stars!

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Review from Car J (Friend of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Seren for caring for my beloved friend, the carers are always pleasant and friendly.
Even during the pandemic, they have gone every day to support my friend when I have been unable to visit due to a local lockdown.

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Review from Gerwyn E (Stepfather of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As with many companies the front line staff, in particular the carers, are excellent. Unfortunately, they are not supported by a robust management and admin team. Their communication skills are non-existent and their empathy towards issues that arise from their incompetency must be experienced to be
believed. If you care for someone with learning disabilities this is not the company for you.

Reply from Nick Pambianchi, Managing Director at Seren Support Services Ltd

Thank you for your review, we welcome all feedback so that we can balance this against our objectives.
In this case, it is reasonable to say that we as a service were forthcoming in stating that we believed the service your family member received was not suited to their needs, and we were not the most appropriate service. We encouraged you to seek alternative service provisions that specialised in supporting young adults with a learning disability. Your family member received a domiciliary home care service, which right now is under immense pressures due to the on-going pandemic and from the outset we kept communication between yourself and social services that the service needed a review.
The care teams are led by our management through regular support and training, so we do thank you for rating our service 5 stars.


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Review from Jenny (Daughter of Client) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to wish all the staff at Seren a Very Happy and Healthy New Year, and to say how much we all appreciate the wonderful care that is given to my mother.
Everybody is just so lovely and caring. Not only to my Mam but also to my Dad which we are truly grateful.
The staff are like little
rays of sunshine that brighten up my parents day.
We couldn’t have wished for a better team!
Thank You from the bottom of our hearts.

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Review from D T (Client) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous and didn't know what to expect. The girls soon put me at ease. Grateful for the service it's helping me manage my own home.

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Review from R B (Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the different carers allocated to me have carried out their duties as per the care plan and some rather rushed.

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Review from L S (Daughter of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving support from Seren Support Services for several months. The quality of care has been consistently good on occasions going "over and above" to ensure my father's needs are met.
The staff are friendly and patient and always carry out their caring and domestic duties well.
Thank you!

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Review from L W (Client) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer that I have at this time I cannot give enough praise to. I am very satisfied with the care I receive and would recommend Seren Support as they make sure you are happy with your care.

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Review from M T (Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my thanks enough to the team of Seren homecare. They have brought me back to life with their total commitment in everything that they do. I have mixed emotions, I am pleased that I no longer need them, but I shall miss them.

Reply from Nick Pambianchi at Seren Support Services Ltd

Thank you for this lovely review, and we are so happy that we were able to support you back to full independence. I will ensure that the team in Bridgend get to hear of your feedback. We wish you all the best.


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Review from M H (Daughter of Client) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren have been providing a service for my father for the last 5 months. During this time they have developed an excellent rapport with my Dad and myself. They are faultless in the service they provide. Nothing is too much of an effort for them. Prior to Seren and due to my location in relation to my
dad's location, Seren has given me peace of mind, always at the end of the phone. Thank you so much Seren. Your name is quite apt.

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Review from Susan S (Daughter of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In our experience with this company, the girls that look after my mother seem, on the whole, excellent.
In the beginning, there was a lot of misunderstanding and no real continuity of care. As the time has gone the company, on the whole, has improved and management has started to listen when contacted
by myself or my father.

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Review from Linda L (Daughter of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are wonderful, mam loves the different faces and people to talk to though it is not always possible.
Please remind new carers that her commode needs to be by her bed.
Previously she has fallen. But overall care is great.
Thank you very much.

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Review from Jean E (Client) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do everything I ask of them. They are all very polite, friendly and helpful.

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Review from Ann R (Wife of Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally satisfied with service, carers polite and helpful. If carer is delayed we are notified.

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Review from P E (Wife of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent but the company should look at its self.

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Review from Alison W (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have received is second to none. Mum has been treated with dignity and compassion at all times. Not only do the whole team look after mum they have also been a massive support to me for the last few months, keeping me going at low times. I really do not know how we would have coped without
them.

Reply from Nick Pambianchi at Seren Support Services Ltd

Thank you very much for taking the time to share with us these lovely comments.
I will ensure this is shared with the care delivery team, who I know will be delighted to hear this.


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Review from C B (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service Mum has been given so far.

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Review from Patricia T (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pleased with carers and staff.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Seren Support Services Ltd is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 238 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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