Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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Top 20 award
9.7 115 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Burton (Head of Service)

Funding & Fees Guide for Seren Support Services Ltd

  • Prices

  • £19.20 per hour
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Seren Support Services Ltd Reviews (115)

Total of 115, showing 101-115
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.723) out of 10, based on 42 reviews in the last 2 years. Over all time Seren Support Services Ltd has 115 reviews.

Overall Experience

  • 75
  • 33
  • 4
  • 2
  • 0

Date Published

115
3
32
42
73

Review from Patricia C (Wife of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the care that we have had and continuity of the carer.

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Review from P T (Son of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good and happy with the service provided no complaints.

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Review from Paul G (Husband of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just keep up the good work.

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Review from Deborah J (Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that come to me are absolutely brilliant. They are friendly, likeable and treat me like I am one of them. They never make me feel like I am asking too much of them and will always go the extra step to help me.

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Review from Kathleen D (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the carers are good, a few are not so good. The times of the calls are not very suitable but hopefully, they can be changed, when a slot becomes available.

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Review from Pauline J (Wife of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 0.0 out of 5

Sometimes helpful, sometimes not. Don't always follow through when asking things.

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Review from S J (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Seren as a company. All the girls are very good when they come to the house.

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Review from M B (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are very good.

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Review from Patricia J (Mother of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended Seren.

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Review from Andrea O (Friend of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Seren Support Services provide invaluable support for an elderly friend who has dementia. This support allows her to live on her own and to retain a significant degree of independence. We have been service users of SerenSupport Services now for approximately 18 months and in that time I have found
the service to be excellent.
The carers are very thoughtful and speak to my friend in a respectful manner. A few stand out in terms of their manner though. Two, in particular, have been particularly helpful and so very kind.
It's reassuring to know that she is being cared for by people who are in the right job! Thank you Seren Support Services keep up the good work!

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Review from Janine L (Daughter of Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a care package provided by Seren for almost a year. Carers have been professional, friendly and generally very dementia aware. With their support we have been able to maintain my mother in her own home for longer than expected considering her diminishing skills. We as a family appreciate
Seren for their consistency and continued support.

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Review from Allan T (Husband of Client) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great company. Always a pleasure seeing the carers come to look after my wife.
Been with Seren for over 2 years, lots of people in the village have care from Seren, they do a great job.

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Review from Andrea P (Daughter of Client) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family are very pleased with the care and help from Seren Care. We have used a number of care companies in the past and we would highly recommend Seren if you are looking for a good company in the area.
The team have always been helpful and at the end of the phone when we needed them. Thank
you, from our family.

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Review from Carlie D (Relative of Client) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely company!
Very caring and always listen to needs of my family member who receives care.
Carers have a positive attitude towards the company.

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Review from Margaret K (Wife of Client) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren have provided care for my mum for the last 11 months and I cannot thank them enough for the care and support that they have given. Not only has this obviously been for my mum's benefit but also for us as a family, taking the pressure off us and helping us rest assured that my mum is safe and well
looked after. The carers are fantastic and would go out of their way on a daily basis to ensure my mum was comfortable at home. I would recommend Seren to look after your loved ones in a heartbeat.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Seren Support Services Ltd is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 238 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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