From £26.00 per hour for Domiciliary Care.
From £1100 per week for Live-In Care.
All fees are based on individual assessment.
OneCare Southampton has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time OneCare Southampton has 47 reviews.
Review from Michael F (Son of Client) published on 12 January 2018
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for the review. It is good to hear that you are pleased with the service provided.
We are always willing to liaise with health professionals to ensure positive outcomes; I'm happy to see that this is evident within the work we do.
We look forward to working with you more in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie K (Daughter of Client) published on 8 January 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for the very kind words. It has been a pleasure and I am happy to hear that you are pleased with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C B (Friend of Client) published on 3 January 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind words, I am delighted to hear that you have been so happy with the service provide by Onecare.
It is always a pleasure to assist you both.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cynthia R (Wife of Client) published on 3 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your comments. It is a pleasure to work with you both.
I thank you for your time today to discuss potential areas of improvement.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Phyllis P (Client) published on 2 June 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for your kind review. It has been and will continue to be a pleasure to provide services to you. Our carers have always reported how nice it is to see you as you always greet them with a smile.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Eileen F (Daughter of Client) published on 28 April 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for taking the time to submit your review, it has been a pleasure to be of service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan P (Daughter of Client) published on 28 April 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Maidment, Registered Manager at OneCare Southampton
Thank you for submitting a review. I am glad to hear that you found the service received from iCare to be of an excellent level. It has been a pleasure.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.4 (9.431) out of 10 for OneCare Southampton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.931 for OneCare Southampton is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for OneCare Southampton is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2017
With over twenty years of experience in the health and social care sector, my career has spanned a diverse range of sectors and client demographics.
Ascending from entry-level positions to managerial roles, I have developed an extensive understanding of the multifaceted challenges encountered at each level.
My approach involves active collaboration with clients and staff to effectively address these issues.
My dedication to delivering exceptional service is rooted in a philosophy of person-centred care.
I engage closely with my team to ensure that each individual has clear, attainable goals, tailored to their unique circumstances, regardless of age or health condition.
I advocate for transparency in service delivery, ensuring that everyone involved is informed about the aspects of an individual's care at all times.
Job Title: Nominated Individual
Joined: 2016
I began my journey in health and social care at 18, providing frontline care and support to a diverse group of service users with various needs and abilities.
This experience has given me a deep understanding of the daily complexities faced by those requiring care and support.
As I expanded my knowledge and skills, collaborating closely with health professionals and social services, I have successfully implemented systems and procedures within our organisation.
These ensure the delivery of a dynamic, well-led, and responsive service to all our service users.
My focus is on supporting our registered manager and the care delivery team daily, enabling them to provide the highest standard of care while ensuring continuity.
Job Title: Office Administrator
Joined: 2016
Joining OneCare as an apprentice offered me the chance to learn about health and social care. Studying while working enabled me to acquire diplomas in Health and Social Care and Business Management.
The Senior Management Team at OneCare has provided substantial support for my development, and their knowledge has been instrumental in enhancing my learning every day.
My experience includes fieldwork, regular training, and exposure to various care settings, including Live-In Care, Domiciliary Care, and Support Work.
Regularly working in a dual role allows us at OneCare to stay connected with our clients, monitor the support they receive, and implement necessary changes promptly.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OneCare Southampton to verify any information. View our terms and conditions. OneCare Southampton has an Enhanced Service – more info.
