Radis Community Care (Burton on Trent)

Suite 2, Cross Street Business Centre, Cross Street, Burton-on-Trent DE14 1EF
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8.6 6 Reviews
  • Radis Community Care (Burton on Trent), Burton-on-Trent
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Care Provided by Radis Community Care (Burton on Trent)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Cassandra Cobley (Manager)

Radis Community Care (Burton on Trent) Reviews (6)

8.6

Radis Community Care (Burton on Trent) has a Review Score of 8.6 (8.588) out of 10, based on 6 reviews in the last 2 years. Over all time Radis Community Care (Burton on Trent) has 6 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 1

Date Published

6
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6
6
0

Review from Kevin M (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had a few care agencies for my dad and hands down they are the best.
They are all friendly and professional and my dad feels really comfortable with them.
They are very reliable and accommodating and have many times gone above and beyond to help when they can.
I would easily recommend Radis
to any of my family and friends and I am really pleased with their service.

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Review from Angela C (Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Things are good, I've now got regular carers who know my routine. Even my overly protective cat is happy with the regular carers. Can't fault the staff I have, they are fantastic and go above and beyond for me.
Office staff are again all lovely, forgetful at times but understandable with their workload
so reminding them helps on occasion.
Definitely recommend this company to anyone.

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Review from S W (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radis looked after my mom for 5 years & in all that time the carers looked after her. The care was impeccable right up until my mom passed away in January 2024. I cannot put into words how amazing they all are so compassionate, kind & caring to her plus always there for us as a family. They have given
wonderful support throughout the 5 years. Thank you all with all our hearts from all the family.

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Review from Lynn F (Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are great and treat me with respect and listen to my needs. Unfortunately there is no communication between the carers and the office staff. Also I would like a bit more communication, if a carer is held up or your normal carer is unfortunately off sick it would be nice if the office
could contact the client to inform them. On the whole I do get a call even if there is someone off but there have been times I have had a call to say there literally isn't anyone which is a big inconvenience for me and not fair on my friend to have to come and sort me out.

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Review from Charlotte G (Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radis are a very caring company and I would recommend them to other people who need care, they do help with things that I require with my care and they are really caring, they go above and beyond and they are brilliant and fantastic. They work very hard every day. Three staff members, in particular,
are very good and look after me the best they can, I appreciate everything they do for me.
I am writing this review to show my appreciation to all of them.

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Review from M R (Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don't arrive on the times they took you on and agreed the times and to give an earlier time. Some calls are two hours late. The times the carer arrived and left don't match the log sheet. Like everywhere some good some bad staff. Office staff just give you a runaround, one said one thing and the next
another to cover their mistakes. Wouldn't recommend it if you want good care. Won't come early for a medical appointment so have to cancel appointments.

Reply from Cassandra Cobley, Branch Manager at Radis Community Care (Burton on Trent)

Thank you for taking the time to leave a review. We understand the team are already in conversations with yourself to resolve any concerns you may have. We assure you this is not the level of service we strive to provide, our client's health and wellbeing are at the forefront of everything we do


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Current Review Score: 8.6 (8.588)

Overview of Review Score

The Review Score of 8.6 (8.588) out of 10 for Radis Community Care (Burton on Trent) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.088 for Radis Community Care (Burton on Trent) is calculated as follows: ( (23 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 34 Ratings = 4.088

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radis Community Care (Burton on Trent) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Radis Community Care (Burton on Trent)

What Type of Services does Radis Community Care (Burton on Trent) offer?

Radis Community Care (Burton on Trent) offers Home Care.

How many Carers does Radis Community Care (Burton on Trent) employ?

Radis Community Care (Burton on Trent) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radis Community Care (Burton on Trent) to verify any information. View our terms and conditions. Radis Community Care (Burton on Trent) has an Enhanced Service – more info.