Unique Homecare Services Ltd

Second Floor Offices, Cherestanc Square, Garstang, Preston PR3 1EF
Submit a Review
68 Reviews
  • Unique Homecare Services Ltd, Preston
Other Home Care Providers you may be interested in:
Group Logo
Home Care Providers belonging to Alcedo Care Blackburn
Alcedo Care Blackburn
9.8
Member Logo
Home Care Providers belonging to Crown Care Services
Crown Care Services
Group Logo
Home Care Providers belonging to Alcedo Care Blackburn
Alcedo Care Blackburn
9.8
Group Logo
Home Care Providers belonging to CareYourWay East Lancashire
CareYourWay East Lancashire
9.5
Member Logo
Home Care Providers belonging to Westmorland Homecare Lancaster & Morecambe
Westmorland Homecare Lancaster & Morecambe
9.9
Group Logo
Home Care Providers belonging to Alcedo Care Ormskirk
Alcedo Care Ormskirk (Opening soon)
Show Unique Homecare Services Ltd on the Map

Care Provided by Unique Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Unique Homecare Services Ltd
  • Person in charge
  • Emilia Leak (General Manager)

Funding & Fees Guide for Unique Homecare Services Ltd

  • Prices

  • From £33.00 per hour
Are you the Owner/Manager of Unique Homecare Services Ltd? View your Advertising Options

Unique Homecare Services Ltd Reviews (68)

Total of 68, showing 1-20

Over all time Unique Homecare Services Ltd has 68 reviews.

Overall Experience

  • 55
  • 11
  • 2
  • 0
  • 0

Date Published

68
0
0
0
68

Review from Dorothy S (Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare have improved my quality of life. I feel a lot happier since I've had my carers coming to help me. They brighten up my day and make sure I have everything I need. All my carers are wonderful and cheerful. The office are approachable and always available if I need anything. I love Unique
and everyone that works there. Can't thank them enough for what they have done for me since having my stroke.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you, Dorothy, this is a lovely comment and we will make sure it's fed back to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John J (Husband of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique took over my wife's care package in September and the standard of care she has received is much better. I think she has improved massively since the carers from Unique have been coming. They communicate with her and I can trust them completely. I am satisfied with the visit times. Unique are
very reliable. Having regular carers is very important for my wife due to her dementia and she really likes them all. The office staff try their best to accommodate.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for this lovely review. It really means a lot to the team. I will make sure it is passed on to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. I get the care I need, when needed. A little disappointed with the app as it can show up numerous start times for the same visit, so I'm unsure of when someone is turning up. But no complaints about the care given and I like that I get the same people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen H (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to use Unique Homecare Services by the daughter of a former Client. We invited them to meet the family last year so we could form our own opinion of them. At that point, it seemed that in-home care may be needed in subsequent months, but it wasn't inevitable. In April this year,
we suddenly did need home care. And after a quickly arranged meeting, the service started only a few days later, whereas some other care companies (we had to try others as we needed support quickly) couldn't even come for an initial chat for a week or two, and quoted that they would only start to provide care another week or two after that. We are so glad that Unique Homecare Services was able to provide care and start so quickly. They have been visiting twice a day, 7 days a week. A couple of the carers in particular really stood out. Thank you. We are very pleased to now make the same recommendation that was previously given to us.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you, Stephen, it was an absolute pleasure to have been able to support your mum and dad over the last year. I will make sure the great feedback gets back to the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P Q (Client) assisted by family/friend published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each morning I am greeted by a happy, smiling face. I am showered, dressed and looked after with dignity. The carers are only too pleased to help my wife with any household chores. A well-trained, polite and helpful team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Client) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James M (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, there has only been one carer that we did not like. The remainders have been very helpful and easy to get on with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan P (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, most staff are excellent and very caring. Some could do with more cookery experience. In general, communication with management is poor and organisation seems very last minute. I know changes occur but planning for the week should not be occurring a couple of days before the start of the
week.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Many thanks for your review. All staff are trained to a high level of food hygiene. We also provide weekly drop-in sessions for cooking, along with our own nutritionist who can be contacted by a member of the team. I understand your main team member went off on long term sickness but you have regular team members with a regular reoccurring schedule which we have changed, on occasions, to suit your requirements.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N C (Sister of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are very satisfied with the care my sister has received from Unique Care.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for your review. I will ensure the team receive your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L G (Daughter of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having morning visits Monday to Friday for the past twelve months. Both carers involved are extremely pleasant, willing and helpful. They are conscientious about hygiene, wearing PPE and are both very kind and caring. They have helped Mum to maintain her independence and remain in her own
home when recovering from a stroke. Thank you.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for the review I will make sure the team receive the great feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally happy and satisfied with my carer and helper, she is totally dependable, efficient and I would not be able to cope with daily living at eighty nine years, without her. Apart from her help and dependability, she has become a friend and someone I look forward to seeing each day.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for this. I will make sure your carer receives the feed back.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Daughter of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare Services Ltd provide an excellent service. My mother has had care provided for more than 2 years and, apart from exceptional circumstances due to the first COVID lockdown, has had the same, very professional and warm cover 7 days a week. An excellent service!

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you, I will make sure I let the team read this.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet T (Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had this care company since around February this year. I am so pleased to be a client of Unique. They support me so I can live a full life. So different from other care providers I have had. The people are helpful and friendly nothing is too much. And the management is great.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you so much for the kind feedback. I will make sure the team recieve it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Son of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique has been supporting my 77-year-old mother who lives in sheltered housing and has Alzheimer's. They have been first class and have very good consistency in carer attendance which really helps mum. I wouldn't hesitate to recommend them. Great service.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Many thanks for your kind review. I will make sure this is fed back to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Client) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are absolutely brilliant. Nothing is too much for them. They try to help as much as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) assisted by family/friend published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am new to this care provider. However, the care provided to date has been good. Hope to build a relationship with regular carers.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for the review and thank you for the phone call to say how well the service was going with your mum. I will make sure the team receive the feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith C (Daughter of Client) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers to be friendly, efficient and reliable. Even during the pandemic, the service has been maintained with carers using protection, so I have felt confident that my mother is safe.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Hi Judith, Many thanks for your kind words. I will make sure this gets back to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L W (Client) assisted by family/friend published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very friendly. Most of the time carers arrive within 15 minutes of the agreed time. I would appreciate a call if carers are likely to be more than half an hour late.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mum receives is good, so far we have had no problems with the carers that go into my mum even though my mum needs a lot of prompting due to her mixed dementia. The carers are really good with her. The management team are also good as well if there was a problem they would be able to sort
it promptly. No job is too much trouble for the care team. Would recommend them to anyone.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for the great feedback, we will make sure we pass it onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B H (Client) assisted by family/friend published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Many thanks for your review, really appreciate the feedback and will let the team know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (20)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Unique Homecare Services Ltd

What Type of Services does Unique Homecare Services Ltd offer?

Unique Homecare Services Ltd offers Home Care.

How many Carers does Unique Homecare Services Ltd employ?

Unique Homecare Services Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Homecare Services Ltd to verify any information. View our terms and conditions. Unique Homecare Services Ltd has a Basic Service – more info.