Review from E E (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

Throughout my experience with Unique, I have been very impressed by the standard of everyone concerned.
They have been knowledgeable, concerned, anxious to help, watchful of time, but not obsessed by it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J J (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

I have been extremely lucky to have had one carer for most of the time I have been a client and she is excellent.
When she has been unable to come the replacements have also been very good I am very happy with the support and care I have received from Unique Homecare Services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet P (Daughter of Client) published on 24 May 2018
Submitted via Website • Report

Overall Experience

My parents are both of the proud generation who would normally be against the idea of accepting any form of help. My mother has Vascular Dementia and my father is registered blind and has Myeloma. Unique have provided an unbelievable service, my parents are content, nothing is too much trouble for the

carers. They have a full understanding of my mothers condition and somedays just sit and help with a jigsaw which is what's needed. Dad gets as much help as he wants.
The carers adapt to whatever situation they encounter when they arrive at my parents. My brother and I live a distance away from our parents and Unique have provided peace of mind. Communication is good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June M (Client) assisted by family/friend published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience

Helpful, reliable, very friendly both office staff and carers. 100% improvement on previous care provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann R (Client) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

I particularly like one of the carers who lives near and comes most often.
I have on occasion had 'strangers' appear instead of the appointed carer without having been told beforehand.
The office is the weak link in the organisation.
Otherwise, I am quite impressed.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Disappointing to receive this review based on a reflection of one occasion, the client still continues receiving care as far as I am aware very happy. Many thanks for the feedback and we will ensure our systems are looked into to ensure this was a one-off working to achieve 110% with everything we do and continue to make the difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy C (Client) assisted by family/friend published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

The service we receive from our care provider is consistently excellent. I particularly appreciate that the care provided is tailored to my needs. Also, that the same care provider attends each time - this is very important for us. I also appreciate the flexibility of the management team who are very

responsive to my requirements.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen W (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience

When my mum was taken ill at Christmas we were desperate to find suitable care for her at short notice. Unique Homecare Services Ltd was recommended to us and they really exceeded expectations. From the very first visit, when they knew very little about mum and her needs, it was obvious that the carers

knew what they were doing. They were kind and efficient, reassuring and comforting with a sense of humour and positivity - a breath of fresh air. Theis service has continued over the months. Our carers are punctual, friendly and always patient and professional. I hope Unique Homecare Services Ltd will continue to flourish and as they grow, retain their very special identity and service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather D (Daughter of Client) published on 16 March 2018
Submitted via Website • Report

Overall Experience

Unique where recommended to myself and my husband to help in the care of my elderly Father who suffers with dementia - and we could not have managed to care for Dad in his own home until recently without their care and attention- which we found was second to none.

Nothing was ever to much trouble

even when we needed help at short notice - completely trustworthy and experienced staff who would always go the extra mile and happily stay on when we went to find dad if he wandered and most importantly Dad himself valued their care for him!

I would not hesitate to recommend Unique to anybody who is looking for care for their loved ones - Thank you all for everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire S (Stepdaughter of Client) published on 28 February 2018
Submitted via Website • Report

Overall Experience

Excellent service provider with a personal, professional and approachable attitude. Supportive not only to the client but the extended family also. We feel absolutely reassured that our family member is being given the most appropriate care tailored to his exact needs, that wellbeing and safety are

paramount.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Isabel S (Wife of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience

Arranged provider after a recommendation from doctor's surgery. Found the care to be excellent.
I had not been able to have a break for 4 and a half years of caring for my husband.
The carer took care of my husband for two weeks, day and night. I went abroad to visit my son.
I had peace of mind knowing

my husband would be well taken care of.
Management and leadership are excellent.
I would not hesitate to recommend them to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Howard A (Son of Client) published on 19 December 2017
Submitted via Website • Report

Overall Experience

Changed to Unique from another provider in 2017 so I can compare the service provided. My father now receives excellent daily care and this is mainly due to two facts.
Firstly: He now sees the same carer pretty well every day. Historically he saw a different person each day and was not sure who would

turn up.
Secondly: The carers have experience and are more mature than the carers of the past.

Unique staff go the extra mile to make a 97-year-old comfortable in his own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Daughter of Client) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience

When we moved to direct payments we chose to change care provider and can honestly say it was the best thing we did.
Having Mum seen as a person, not just a name on a list, has given us all peace of mind.
The care provided is excellent and we have a good relationship and regular contact with Unique.
I

would not hesitate in recommending them to anyone who wants a 'caring' care provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne T (Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

Very positive experience after reablement. Efficient and responsive management. Can attest to improvement in service user's attitude and well-being. Staff genuinely interested in service user and their role as carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul K (Client) published on 2 October 2017
Submitted via Website • Report

Overall Experience

Once again Unique have stepped into the breach to provide crisis cover when let down by a national care service provider yet again. The manager and her team are a credit to the profession and ethos they have put in place. The care and empathy delivered by all goes way beyond the normal service of others.

This is a care model the government and local councils should adopt. Thanks to all keep going from strength to strength.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Daughter of Client) published on 20 September 2017
Submitted via Website • Report

Overall Experience

My family and I wholeheartedly recommend this agency.
Their philosophy is dignity with care and kindness, staff and management exude this.
Communication is excellent, we as a family are kept up to date with all necessary information.
Our mother is receiving, in our opinion, the best care she deserves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nerina K (Daughter-in-law of Client) published on 10 August 2017
Submitted via Website • Report

Overall Experience

Cannot praise these people enough.
Unique Homecare have cared for my mother in law who has Alzheimer's for some time now and although her behaviour can be very challenging they always ensure she maintains her dignity and treat her with respect and compassion at all times.
We feel totally at ease

when she is in their care, having the peace of mind that she is being well looked after by people she has built a rapport with and who genuinely seem to enjoy their job.
Continuity of care was extremely important to us and where possible, even at very short notice this has been provided. All the carers are friendly and supportive of the family as well as their clients. Management and leadership is excellent and provide a hands on approach both in support of their clients and staff.

The highest accolade I could give to these carers is that they are definitely, "The next best thing to family". I would not hesitate to recommend them to anyone looking for first class sensitive care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vicki D (Daughter of Client) published on 27 July 2017
Submitted via Website • Report

Overall Experience

A very caring, compassionate and thoughtful team. They are flexible and accommodating taking into account the needs of their client and a comprehensive assessment is undertaken ahead of introductions to the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith G (Client) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience

Have been very happy with this company. Any hiccups have been solved and dealt with. My two main carers are smart, professional, kind and caring. I would recommend to my friends without any hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy B (Daughter of Client) published on 26 July 2017
Submitted via Website • Report

Overall Experience

I am very happy with the ongoing care and support Unique Homecare are providing for my father and mother. I have found both management and staff to be very friendly and helpful, right from my first contact with the office. The Family are so pleased to have found Unique Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Malcolm R (Client) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience

Very impressed with the service, far better than what was previously provided by social services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Unique Homecare Services Ltd

Care Provided by Unique Homecare Services Ltd

Good to Know

Funding & Fees Guide for Unique Homecare Services Ltd