Greenwood Homecare (Peterborough and all surrounding villages)

10 Flag Business Exchange, Vicarage Farm Road, Peterborough PE1 5TX
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9.9 74 Reviews
  • Greenwood Homecare (Peterborough and all surrounding villages), Peterborough
Greenwood Homecare is an independent provider of home care serving Peterborough and the surrounding areas. They provide a range of personalised home care services, from daily visitation personal care, to full-time live in care. They cater for all types of care ranging from personal care, to elderly care, and complex care.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided by Greenwood Homecare (Peterborough and all surrounding villages)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jodie Chatters (Registered Manager)

Funding & Fees Guide for Greenwood Homecare (Peterborough and all surrounding villages)

  • Prices

  • Starting at £31.95 per hour on weekdays.

Greenwood Homecare (Peterborough and all surrounding villages) Reviews (74)

Total of 74, showing 1-20
9.9

Greenwood Homecare (Peterborough and all surrounding villages) has a Review Score of 9.9 (9.886) out of 10, based on 27 reviews in the last 2 years. Over all time Greenwood Homecare (Peterborough and all surrounding villages) has 74 reviews.

Overall Experience

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Date Published

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Review from D S (Daughter-in-law of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the service and care that the carers are doing for my father in law. Most of all my father in law is happy as well. Your care for him has given me a lifeline, it's giving me time to do the things I need to do myself, I am forever grateful for the help and support.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review. We are delighted that you are happy with our service and our carers.


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Review from V B (Wife of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by a particular staff member was fantastic, her company looked after my husband for 7 months. The hospital gave him weeks due to immunotherapy problems. This staff member and the physio worked to get him well, he is now almost back to his old self. However, at some point in the future,
the cancer will come back and I would not hesitate to ask them again for 24-hour care. Many thanks to you all.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review and kind words. It was a pleasure providing care for your husband and we wish you well.


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Review from Glenys G (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bumpy start with carers, we came across Greenwoods, who cared for my mother for the last three years of her life and I can confidently say that my mother saw them as good friends and people she could trust. She felt happy and safe with the carers, which was an enormous relief to myself, brothers
and sister, along with the fact that we were kept updated on any ongoing concerns, medical or not. I found them to be totally honest, trustworthy and very approachable. Due to my mother's illness, there was the odd occasion where we unexpectedly needed help quickly and suffice to say Greenwood's shone through. I genuinely cannot speak highly enough of this company and would not hesitate to recommend Greenwoods to absolutely anybody in need of care.

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Review from Barry M (Son of Client) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood have been looking after my elderly father since 2018 and the service they provide is above and beyond. My father has dementia and they visit him 3 times a week and always go above and beyond their services to make my father comfortable and secure. Would highly recommend this company to anyone
who is looking to have a member of family cared for within the Peterborough area.

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Review from R L (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and I were impressed with the Greenwood team right from the initial consultation, they made him feel very comfortable about daily care and how everything would work. Once care started they very quickly established a routine and helped Dad feel at ease with it. They assigned a regular team so Dad
got to know his carers and who was coming on what day. The team were professional, kind and approachable. The management team supported us whenever there was an emergency or unexpected matter to deal with. We are very grateful to the team for the care and support they gave our parents during end-of-life care.

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Review from K B (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare have been looking after mum for the last few months. They strive to give consistency of care which means mum would see familiar faces and she was always met with a cheery smile and treated with care and consideration.

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Review from Louise A (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Dorset but was visiting my elderly father. During my stay I met a lovely carer provided by Greenwood Homecare at his home. She arrived at lunch time, was extremely attentive to my father's needs whilst also being warm and friendly. I was so impressed. I'm delighted and feel reassured that
Greenwood Homecare are providing care services to my father so he can remain independent in his own home.

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Review from Theresa M (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and care my mother received at short notice has been excellent. She was very nervous about a stranger coming to care for her but need not have worried. My mother especially liked one care helper. Excellent communication with the care manager.

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Review from M R (Husband of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the service provided by Greenwood Homecare.
My wife has Alzheimer's and I needed to arrange care for her while I went to the hospital every weekday for cancer treatment over a period of 4 weeks. Therefore I was not just looking for professional and caring carers for
my wife, but also a dependable and punctual service so I did not miss any of my appointments.
Like a previous reviewer, I have experience of other care providers from when my father was alive.
Greenwood Homecare proved to be far better than my previous experiences. The carers made every effort to help my wife and make sure I could leave in time for the hospital appointments. Equally, the "back office" support was always friendly, efficient and helpful.
As my wife's condition deteriorates and I need more help in the future Greenwood Homecare will definitely remain my first choice.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review and kind words. We are so glad that we were able to help you during a challenging time so that you could make your appointments on time.


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Review from A W (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked in international foreign exchange and banking delivering excellence. I've had poor support from other care providers but find Greenwood excellent.
I'd be interested to see how they continue to provide such excellence and still make a profit!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Haha, thank you and it is pleasing that you recognise the level of operational support that goes into making care great. We have a wonderful team in the office, who are constantly working to improve every aspect of care for our clients, and they will be delighted to hear such excellent feedback.


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Review from J S (Cousin of Client) assisted by family/friend published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who take me to see my mother are always kind and respectful and bubbly. I enjoy the car journeys and the company.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your kind words. We are delighted that you are happy with the carers, and that they are kind and helpful, this is exactly what we look for in our team members.


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Review from R K (Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Individually your staff vary from good to excellent and in one case outstanding.
However fewer changes and more regularity would be welcome to me - and I suspect to the staff involved.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you for your feedback. We'll endeavour to work on your rota to ensure that you are matched with the carers you like, and that we make as few changes as possible.


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Review from Mike H (Husband of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is superb. She is a perfect mix of efficiency, kindness and reliability. The carer made an instant bond with my wife who enjoys her weekly visits including fingernail painting and foot spa sessions. Long may it continue!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you Mike for your wonderful review, we are so glad that your wife looks forward to her care visits.


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Review from Michael D (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwoods are brilliant. They looked after my dad for the last four years of his life and helped my mum cope with his needs. Now dad is gone, Greenwoods is helping Mum with cleaning and shopping assistance. They are very flexible, and the care team are wonderful. They are such a good company to use.
Mum gets regular faces, who she knows and trusts. They look after their staff, and in turn, their staff look after their clients well. Top marks from us!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks for your kind words. We are so happy to have been able to help both of your parents.


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Review from Katharine T (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to publicly thank Greenwood’s for the exceptional care they have provided my mum for almost 3yrs.
The carers we have welcomed into our home exceeded our expectations from the get-go, they always go the extra mile. Having experienced other care providers within the community Greenwood’s
truly are in a league of their own I cannot recommend them enough!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your kind words and I am so pleased that we have gone the extra mile for you.


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Review from Wayne W (Grandson of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Greenwood Homecare from the start of April 2023 until my grandfather's passing in January 2024 has been excellent and the level of care has been second to none.
All the carers have been very professional, friendly and nothing is too much trouble, so much so they become like part
of the family and will be missed.
If there was any change to my grandad's health they were straight on it and on more than one occasion the doctors have said how impressed they were with how quickly symptoms were reported saving pain and discomfort and getting treatment quickly. The staff in the office were superb and very supportive with everything and if we needed help they were always there and went above and beyond with the service and personal touch they provided and for that, I will always be grateful because it took the pressure off myself and really helped me and it didn’t stop with his passing, the support has continued. I can’t recommend Greenwood highly enough, excellent and very caring.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

It is so pleasing to hear such fantastic feedback about our service and carers - thank you so much!


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Review from Linda H (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare provide companionship support for my mother who resides in extra care housing. Despite having a care provider on site, she felt lonely and isolated and, although she is 97 this year, her mind is still very active even if her body isn't! She has thrived having her carer coming in every
other week, a consistent and female carer which is very important to her. She has been able to access the community, do some shopping, go for a coffee and have a good chat. She thoroughly enjoys her visits and has improved her mood and spirits to no end! I would definitely recommend Greenwood Homecare. This is the second time we've had care and support from them, as she had a traditional care package when she lived in her previous home.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

We are so grateful for your lovely review and it is wonderful to hear the benefits our visits have to your mother.


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Review from Nita K (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood have been caring for my mum since June 2023. They have been fantastic in supporting her independence so she can live safely at home. They continue to help me and support the growing care needs of my mum without question and act to adjust care plans as quickly as possible. Any problems, they
have advised and assisted with the solution. The carers' kindnesses and companionship has helped my mum get through the loss of her husband and facilitate her independent living. With the help of the daily care notes for each visit, they help alleviate concerns about her welfare and safety.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

We are so happy to receive this feedback. Thank you so much for your kind words which we will pass on to the carers who have supported your mother.


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Review from Janie B (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Approached Greenwood Homecare for morning visits for mummy who is 100 years old whilst I was away on holiday for a couple of weeks. They couldn’t have been more helpful in creating a plan that suited my requirements. The carers were prompt, kind and looked out for her needs and chatting to her, though
she is hard of hearing and making her comfortable. It was also so reassuring to receive daily reports of daily visits that put my mind to rest whilst I was away. I would highly recommend Greenwood Healthcare and will certainly be using their services again.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your kind words, we are delighted to be able to help your mother.


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Review from D W (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Home Care are providing an unusual service for my dad which I was so lucky to find. He is in residential care but needs full-time support including transport to see my mum who’s in a different care home close by. A chance phone call resulted in an enthusiastic response from the team who visited
my dad and had arrangements in place for him within a week of my phone call! He is picked up by their carers and supervised while visiting then taken back. Without this service it would mean he could not see his wife, we are indebted to them not just for the practicality of what they do but for taking away the stress from us and knowing that he is safe from falls with the support they’ve put in place.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks for your kind words. We are delighted that we can play our part in helping your parents see each other and that you think highly of our service.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Greenwood Homecare (Peterborough and all surrounding villages) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Greenwood Homecare (Peterborough and all surrounding villages) is calculated as follows: ( (142 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 158 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Peterborough and all surrounding villages) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Jodie

Jodie Chatters

Job Title: Registered Manager

Joined: 2018

As Registered Manager for Greenwood Homecare Peterborough, Jodie oversees the day-to-day running of the branch, leads and supports staff in the team and manages business development.


Jodie also supports payroll and conducts audits to make sure the branch is compliant with the Care Quality Commission (CQC). When not in the office, she can be found out and about performing care assessments in Peterborough, writing care packages based on home assessments and prepping the team to support new clients.


Jodie has a keen interest in training and is a Level 3 qualified trainer and assessor. She runs weekly workshops for carers on various aspects of their role, from communication to end-of-life care. She also invites experts in to speak to staff and answer their questions.


Jodie’s career in care began with supporting people with learning disabilities and has seen her take on roles in residential homes and private care. When her personal life took her to Peterborough, Jodie joined Greenwood as a care supervisor and worked her way up to Registered Manager.


When not at work, Jodie is busy taking care of her kids and her little dog Shirley. In her downtime, she enjoys pottering in her garden or garage and can be found upcycling wooden furniture.


Frequently Asked Questions about Greenwood Homecare (Peterborough and all surrounding villages)

What Type of Services does Greenwood Homecare (Peterborough and all surrounding villages) offer?

Greenwood Homecare (Peterborough and all surrounding villages) offers Home Care.

How many Carers does Greenwood Homecare (Peterborough and all surrounding villages) employ?

Greenwood Homecare (Peterborough and all surrounding villages) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenwood Homecare (Peterborough and all surrounding villages) to verify any information. View our terms and conditions. Greenwood Homecare (Peterborough and all surrounding villages) has a Platinum Service – more info.