Greenwood Homecare (Peterborough and all surrounding villages)

10 Flag Business Exchange, Vicarage Farm Road, Peterborough PE1 5TX
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9.9 74 Reviews
  • Greenwood Homecare (Peterborough and all surrounding villages), Peterborough
Greenwood Homecare is an independent provider of home care serving Peterborough and the surrounding areas. They provide a range of personalised home care services, from daily visitation personal care, to full-time live in care. They cater for all types of care ranging from personal care, to elderly care, and complex care.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided by Greenwood Homecare (Peterborough and all surrounding villages)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jodie Chatters (Registered Manager)

Funding & Fees Guide for Greenwood Homecare (Peterborough and all surrounding villages)

  • Prices

  • Starting at £31.95 per hour on weekdays.

Greenwood Homecare (Peterborough and all surrounding villages) Reviews (74)

Total of 74, showing 41-60
9.9

Greenwood Homecare (Peterborough and all surrounding villages) has a Review Score of 9.9 (9.886) out of 10, based on 27 reviews in the last 2 years. Over all time Greenwood Homecare (Peterborough and all surrounding villages) has 74 reviews.

Overall Experience

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Date Published

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Review from G L (Client) assisted by family/friend published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been excellent. My care has been excellent. The carers are very good. They are the best I have ever had.

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Review from J W (Daughter of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable staff and backup when required. Mum feels confident that she has a visitor every other day and probably now requires a bit more support with care and household duties which we will discuss with the team.

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Review from R A (Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is very lovely. Carers are very friendly, caring and generous. I enjoy their company. They are lovely to my family. I feel safe and secure with them. Certain carers who treat me very well and cater to all my needs with respect and dignity. I feel very comfortable around them. Beautiful
people with beautiful hearts. I recommend them every time.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

What a lovely and heartfelt review. Thank you so much, the carers will be delighted to hear such kind words.


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Review from Neil L (Power of Attorney of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the live-in care that my relative received over a six month period. When the time came for her to move into residential care, the handover process from Greenwood Homecare (Peterborough) was very thorough and professional, which was very helpful during the transition. The carers
and management were always professional, helpful and worked tirelessly on behalf of my relative.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you for your wonderful review. It was a pleasure providing the live-in care, and we would like to wish your relative well in her new home.


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Review from Denis R (Husband of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been with Greenwood Homecare for nearly three years. We have always been happy with the carers visits and the level of care towards her. Some carers go above and beyond their duties, they know who they are random carers do the job and will get better the more they visit. Management very
good but could improve on the above night visits on what time they are coming, I need to know a certain time and be kept to it.

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Review from Denise H (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood have been with us every step of the way, since my mum's last release from hospital. This was 15 months ago and without them, I genuinely don't think she would be with us today. Mum has extremely complex needs and has always been a proud lady who knows what she wants. This brings its own challenges.
Her wish is always to remain at home. Over our time with Greenwood, they have been extremely flexible, responsive to her and the families needs and increased the care or changed the team when required. They are prepared to listen, provide a really personalised approach and have often gone well above what would be expected, including sitting with the family when mum very poorly. We had the experience of other care providers and did our research prior to using Greenwood. In my opinion, they are in a different league. Greenwood, who provides 24/7 care to mum are ensuring she is getting the best, to make her life as comfortable and happy as possible. Thank you Greenwood.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review. It means the world to us as we always try to go above and beyond. We very much look forward to continuing to support your mother.


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Review from Rosemary (Sister of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, caring and knowledgeable. The management have been extremely supportive and the carers offer a high level of care. I feel secure in the knowledge that my brother is being looked after well.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your wonderful review. Your comments are much appreciated.


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Review from Tim P (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare services were recommended to me by the City Council when my mother was diagnosed with Dementia. I cannot fault their staff and services at all, without them my mother would have been left to her own care and company until I had finished work every day. Flexible, honest and trustworthy.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

We are so pleased to be able to support your mother. Thank you so much for your kind words.


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Review from Kathryn G (Mother of Client) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Greenwood Homecare. The carers are very reliable, caring and considerate, and treated my daughter with dignity and respect. I don't know how we would have managed without them over the Christmas period.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks for your kind words. Visiting your daughter is a real pleasure for our care team and we look forward to continuing to provide support for her.


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Review from Colin M (Son of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2017, we first used Greenwood Homecare for 3 months when my 92 year old mother broke her wrist in a fall and needed care at home. At that time, we interviewed 4 other Peterborough based homecare companies and the ethos, culture and professionalism of Greenwood's shone out. In 2020, my mother (now
95) suffered 2 falls and following 6 weeks of hospitalisation and convalescence in a care home, we didn't hesitate to call upon Greenwood's to again provide home care, which is now an ongoing arrangement. They commit to allocating a core team of carers who establish a close friendship with those they are caring for and especially during the isolations of Covid this bond has proven critical to my mother's well-being and to our family's assurance she is safe and well. Greenwood is very flexible with its service delivery and regularly review my mother's needs. It is a massive relief and assurance knowing my mother is in the safe hands of Greenwood. Thank you so much.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Dear Colin, thank you so much for your kind words. It has been a delight to support your mother, especially during these difficult Covid times.


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Review from Sue J (Daughter of Client) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood had been recommended to me so when I was looking for care for my mother they were the first people to contact. They did not disappoint. Lovely, caring people from the Manager's initial visit to all carers. My mother is very happy with the service they provide and so are we. 5 Stars!

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks, Sue, for your lovely review. It is a pleasure providing care for your mother and we are so glad that you are happy with our carers.


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Review from Claire H (Daughter-in-law of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support the Greenwood Team shown to my Mother-in-Law has been fantastic. They have on many occasions gone above and beyond in order to ensure she has received the best, safest care possible and supported us as a family during the difficult lockdown period. We cannot thank them enough!

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Review from John R (Son of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother needs 24-hour care at home. We have found Greenwood Homecare to be highly professional and very good. My Mother has been happy and very well cared for and on this basis, we could not ask for more. I was initially impressed by the experience and knowledge they showed which has proven to be
invaluable.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for taking the time to write a review. We hugely appreciate your positive feedback and look forward to continuing to provide care for your mother.


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Review from Julie W (Daughter-in-law of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood has been providing home care for my mother in law for the last 10 months. I am really pleased with the service they offer, they are all professional, caring and understanding of my mother in law's needs. They arrive on time, complete all tasks efficiently but in a friendly manner and often
with humour. Notes are recorded online at the time, and I can access them immediately which reassures me that all is well. On a couple of occasions, an ambulance has been needed, and they have stayed with her until a family member or the ambulance has arrived. If I request any changes to her needs, they are happy to comply and have proved to be very flexible. All in all, I can't praise them enough, and wouldn't hesitate to recommend them.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you so much for your lovely review! We are very happy to support your mother-in-law.


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Review from Anne S (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Greenwood enough for the care that they are providing for my mother at the moment. They go out of their way to help and even when things are difficult they are always calm and cheerful. The office staff could not be more helpful and are always ready to have a chat with my mum and reassure
her if she is concerned about anything or needs any extra help. I hope that one result of the Covid-19 epidemic is that our carers are valued as they should be.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks, Anne, for your kind words. We are so happy to provide care for your mother and look forward to continuing to do so.


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Review from Caroline W (Niece of Client) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care and attention that the carers have given our aunt, this obviously stems from a good management team. Would even say, we considered their exemplary care during her final days were above and beyond normal duties. We can't thank them enough.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you for your kind words. It was a joy providing care for your aunt, and we are thankful that we were able to support her.


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Review from Stella H (Daughter of Client) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were extremely happy with the care provided for our mother over the last two years by Greenwood Homecare. They provided a professional, personalised and very caring service at all times. Many of the carers developed a deep and personal relationship with our mother and she felt comforted
and reassured by their visits. We found them very reliable, quick to communicate any cares/concerns about her health and condition and quick to respond to her changing needs as her health deteriorated, putting in place extra visits at very short notice. This enabled her to stay at home as long as possible when unfortunately her medical condition deteriorated and homecare was no longer an option. We had complete trust in the service and all carers. We would fully recommend them to anyone else needing similar care. With heartfelt thanks to all the carers and the service as a whole.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks, Stella, what a lovely review. It was a pleasure providing care for your Mother and so happy that we were able to support her.


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Review from Sue (Client) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I occasionally need care when my husband goes away and Greenwood Care has always been able to provide this. My carer last week was wonderful. She was very kind, knowledgeable, friendly and competent. I would definitely recommend this company to anyone.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks for your kind words. We very much enjoy providing your care and look forward to visiting you again in the near future!


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Review from A R (Son of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care support my father has and is receiving twice daily has ranged from good to excellent. The best being when there has been continuity in the same carer visiting him.

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Review from James M (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only used this company for the last 3 months (the total time care has been needed). What we have seen so far is excellent care. The carer is always on time and very efficient.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

Many thanks for your kind words. We are very glad that you have found the carers so helpful.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Greenwood Homecare (Peterborough and all surrounding villages) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Greenwood Homecare (Peterborough and all surrounding villages) is calculated as follows: ( (142 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 158 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Peterborough and all surrounding villages) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Jodie

Jodie Chatters

Job Title: Registered Manager

Joined: 2018

As Registered Manager for Greenwood Homecare Peterborough, Jodie oversees the day-to-day running of the branch, leads and supports staff in the team and manages business development.


Jodie also supports payroll and conducts audits to make sure the branch is compliant with the Care Quality Commission (CQC). When not in the office, she can be found out and about performing care assessments in Peterborough, writing care packages based on home assessments and prepping the team to support new clients.


Jodie has a keen interest in training and is a Level 3 qualified trainer and assessor. She runs weekly workshops for carers on various aspects of their role, from communication to end-of-life care. She also invites experts in to speak to staff and answer their questions.


Jodie’s career in care began with supporting people with learning disabilities and has seen her take on roles in residential homes and private care. When her personal life took her to Peterborough, Jodie joined Greenwood as a care supervisor and worked her way up to Registered Manager.


When not at work, Jodie is busy taking care of her kids and her little dog Shirley. In her downtime, she enjoys pottering in her garden or garage and can be found upcycling wooden furniture.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenwood Homecare (Peterborough and all surrounding villages) to verify any information. View our terms and conditions. Greenwood Homecare (Peterborough and all surrounding villages) has a Platinum Service – more info.