Greenwood Homecare (Peterborough and all surrounding villages)

10 Flag Business Exchange, Vicarage Farm Road, Peterborough PE1 5TX
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9.9 74 Reviews
  • Greenwood Homecare (Peterborough and all surrounding villages), Peterborough
Greenwood Homecare is an independent provider of home care serving Peterborough and the surrounding areas. They provide a range of personalised home care services, from daily visitation personal care, to full-time live in care. They cater for all types of care ranging from personal care, to elderly care, and complex care.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided by Greenwood Homecare (Peterborough and all surrounding villages)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jodie Chatters (Registered Manager)

Funding & Fees Guide for Greenwood Homecare (Peterborough and all surrounding villages)

  • Prices

  • Starting at £31.95 per hour on weekdays.

Greenwood Homecare (Peterborough and all surrounding villages) Reviews (74)

Total of 74, showing 61-74
9.9

Greenwood Homecare (Peterborough and all surrounding villages) has a Review Score of 9.9 (9.886) out of 10, based on 27 reviews in the last 2 years. Over all time Greenwood Homecare (Peterborough and all surrounding villages) has 74 reviews.

Overall Experience

  • 62
  • 12
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Date Published

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27
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Review from Judy A (Mother of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very satisfied with the care our son has had.

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Review from Mary H (Daughter of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had good care from kind and thoughtful people. The manager has been very helpful to me. They all help with advice as I have dealt with nothing like this before.

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Review from Jane M (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who is 81 moved back to the UK from Cyprus, he had stayed there for 16 years so you can tell it was such a big change for him.
At first, I called this company and got information but our dad said he didn’t want any help so had to cancel the meeting but the manager was so helpful and nothing
was a problem but in the end, our dad came round to having help and what can I say? They were fantastic, they are always on the end of the phone when I need help or to change days or times they happily change, and with myself not knowing which way to go they have also supported me which I can’t thank enough. They are reliable and I would highly recommend to others that need care for their loved ones as our dad enjoys the carers going round and always says how lovely they are and that makes us feel so much better knowing our dad is looked after so well. So I thank all that are involved for the amazing job you do.

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Review from Olive H (Client) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Help and assistance in mornings and with bathing.

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Review from Brian W (Son of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, we have been both impressed and extremely grateful for the outstanding quality of care provided by Greenwood Homecare for my 94-year-old mother, who is registered blind, has mobility difficulties and finds difficulty with bathing, dressing and preparing meals for herself.
Regular checks
on her needs ensure that she is supported to do things she can do independently, whilst ensuring that support is ever present to help with tasks that can no longer manage.
When as recently, an emergency has arisen, the response from highly trained Greenwood Homecare Carers has also been outstanding in every respect.
From not knowing where to begin to look for the highest level of personal support for my mother at a time when we needed support as well, we have found this and more from the outstanding care and guidance provided by Greenwood Homecare.
Any other family looking for the ultimate in professional personal care should look no further than this outstanding company.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

What a lovely review from Brian, whose mother we have been providing support for nearly a year now. It is pleasing to know that our carers are doing such a great job.


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Review from Jeanette S (Daughter of Client) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful from point of contact. Initial visit to Mum's home was extremely helpful in reassuring Mum. Staff very caring providing companionship and checking that Mum had taken her medication and had a meal. Mum had the wish to stay in her own home and Greenwood's visits were an excellent
answer to her wishes. Many thanks to everyone involved.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

It has been a delight providing care for this lady. Thank you for your kind words.


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Review from Brian M (Client) assisted by family/friend published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly helpful staff. Will go the extra mile. Nothing too much trouble.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

What lovely feedback. Thank you so much and so glad you recognised our fantastic care staff for going the extra mile.


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Review from Michele G (Daughter of Client) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's but is totally unaware of her condition or the level of care she needs. Greenwood understood this from the start which was very pleasing. All of the carers worked with this and supported mum without making her feel she was being taken over. Access to the login system was brilliant!
I don't live nearby to mum and this helped me to see how the visits had gone and this was very reassuring. Greenwood provides a highly professional and caring service. Can't recommend highly enough.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

It was a pleasure providing care for this lady, and many thanks for your kind words. It is good to know that our software system, which provides remote access to carers visit notes came in handy.


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Review from Betty F (Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff know you and are very caring. If a carer is going to be late the office always phones to tell you how long they will be before the carer will be with you. Have already recommended the service to other people and they are more than satisfied.

Reply from Tom Chance at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you for your kind words and it is pleasing to hear that you have recommended us to others.


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Review from Ronald C (Client) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, my daughter made to Greenwood Homecare, they came to my home and immediately arranged care/support after hip/joint surgery. The carers have always been on time and very pleasant.

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Review from Marion R (Wife of Client) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service I think they must choose their staff with care as everyone are really good and nice. Office also are very efficient. Very pleased.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

Thank you very much for your kind words. It has been a pleasure providing care for this lady's husband.


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Review from Christine H (Client) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was entirely satisfied with my service from Greenwood. The girls were all friendly, caring and helpful and I get on well with all of them. I would definitely recommend them to my friends.

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Review from Douglas B (Client) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Half an hour every morning and evening, general care provided as required.

Reply from Tom Chance, Director at Greenwood Homecare (Peterborough and all surrounding villages)

It has been a pleasure providing care for this gentleman. Thank you very much for your kind review.


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Review from Heather C (Client) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer that I've been having was very pleasant, caring and attentive. This is the first time I've had one outside my usual carer (who I've had for years). She was very good at washing and drying me and also having to put my cream on me. From the first day she was very experienced as I thought
I would have to repeat what had to be done, so very happy with her work. Nice, easy going person and would recommend her and the company to anyone.

Reply from Nina Roe, Registered Manager at Greenwood Homecare (Peterborough and all surrounding villages)

It was a delight providing support to this lady who required some assistance at very short notice when her usual private carer had fallen ill. We were happy to provide personalised support with one of our experienced, highly trained and dedicated care team and it's great to hear such fantastic feedback about them.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Greenwood Homecare (Peterborough and all surrounding villages) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Greenwood Homecare (Peterborough and all surrounding villages) is calculated as follows: ( (142 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 158 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Peterborough and all surrounding villages) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Jodie

Jodie Chatters

Job Title: Registered Manager

Joined: 2018

As Registered Manager for Greenwood Homecare Peterborough, Jodie oversees the day-to-day running of the branch, leads and supports staff in the team and manages business development.


Jodie also supports payroll and conducts audits to make sure the branch is compliant with the Care Quality Commission (CQC). When not in the office, she can be found out and about performing care assessments in Peterborough, writing care packages based on home assessments and prepping the team to support new clients.


Jodie has a keen interest in training and is a Level 3 qualified trainer and assessor. She runs weekly workshops for carers on various aspects of their role, from communication to end-of-life care. She also invites experts in to speak to staff and answer their questions.


Jodie’s career in care began with supporting people with learning disabilities and has seen her take on roles in residential homes and private care. When her personal life took her to Peterborough, Jodie joined Greenwood as a care supervisor and worked her way up to Registered Manager.


When not at work, Jodie is busy taking care of her kids and her little dog Shirley. In her downtime, she enjoys pottering in her garden or garage and can be found upcycling wooden furniture.


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