Surrey Hills Home Help Services Ltd

Vector House, Merle Common Road, Oxted RH8 0RP
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8.0 8 Reviews
  • Surrey Hills Home Help Services Ltd, Oxted
Surrey Hills Home Help Services provides high quality support to people living in the local communities.

A CQC rated Good setting (January 2018), the team take a personalised approach to home care aiming to fit into the lives of their clients and support them to maintain their lifestyles and independence.

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Care Provided by Surrey Hills Home Help Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Surrey Hills Home Help Services Ltd
  • Person in charge
  • Nicola Roberts (Manager)

Surrey Hills Home Help Services Ltd Reviews (8)

8.0

Surrey Hills Home Help Services Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Surrey Hills Home Help Services Ltd has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
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Date Published

8
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0
1
7

Review from Richard E (Nephew of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to Surrey Hills and Brambles for all the help and support offered to my aunt and uncle who despite his best efforts was struggling to cope with caring for his wife who has dementia. We were really struggling with the two health care providers put forward by Croydon Council but when Surrey
Hills took over, the level of care offered was far superior in every way, including my aunt's weekly visits to their Brambles Dementia Club which she loved! The manager even helped liaise with Social Services to help with their move into sheltered housing, so thanks again for everything.

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Review from Lucy B (Daughter of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend Surrey Hills Home Help Services Ltd regarding the excellent care they have given my mum. The manager was extremely helpful in all aspects, and I would particularly like to give a special mention to my mum's carer, who has been wonderful with my mum on every visit.

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Review from Alison R (Daughter of Client) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Surrey Hills Home Help Services Ltd enough for their care, patience, kindness, lovely humour, practical advice, knowledge and refreshing honesty towards my mum during her declining months and final days. Your support has been amazing. Thank you for your compassion, care and kindness;
you surpass all other agencies. I feel so blessed and eternally grateful that mum ended her days, peacefully and gracefully with your excellent support and your company. Mum was deeply fond of you all, as you know. Many treasured memories. I trust the manager totally. Her high standards permeate to her lovely carers. You are all very special. Thank you so much.

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Review from Juliet F (Daughter of Client) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surrey Hills have been fantastic helping us look after my mother. They provided day carers for us. We had a small team and my mother felt so comfortable with all of them. They arrived on time and were all so patient and kind and nothing was too much trouble. They even managed to get us equipment on
a Sunday. From our first contact, they have been professional and reliable.

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Review from Sue (Daughter of Client) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who looked after both my parents were just brilliant. Mum and Dad loved to see them and chat to them, and the staff could not have been kinder or more caring.
I was always contacted if there was any area of concern, and there was a completely open relationship with the management. Sadly,
Mum and Dad have moved to a care home now, as their needs became too much for them to remain in their own home but I would not hesitate to recommend Surrey Hills to others,

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Review from Susan C (Sister of Client) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my terminally ill sister started to deteriorate, it was mentally and physically exhausting. Then we were blessed with the arrival of Surrey Hills home care.


It was such a relief. They were professional, knowledgeable, organised, supportive to the family as well as her. It meant I could spend

quality time with her as they took over her medication, feeding and bathing her and doing things like her washing. They always made sure she was comfortable and treated her with dignity.


They came out at all times of the day and night always with a positive, cheerful attitude and offering reassurance. They quickly appraised my sister and knew her personality. If she wanted to talk about her illness or had any worries, they always seemed to know the right thing to say, it was so enlightening.


When my sister passed, they were there straight away making sure she was bathed and fresh, even putting on her favourite perfume.


To the end, she retained her dignity with their support.


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Review from Sarah L (Daughter of Client) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surrey Hills were amazing throughout the last 11 months of my father's life. As his needs grew they adapted their working hours and care accordingly. All the carers treated him like you would have done yourself. During the last few weeks of his life, they kept his pride and dignity at the forefront
of his care and were always only a phone call away. I cannot thank Surrey hills enough for their compassion and high-quality service.
Thankyou

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Review from Jo S (Daughter of Client) published on 12 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot sing the praises of the Surrey Hills Home Help Services enough; they care for my elderly mother in her own home and nothing is too much trouble for them.


The team regularly ‘go the extra mile’ and are more like friends than nursing staff – attending to my mother's medical needs, helping

her to wash and also preparing delicious meals, whilst ensuring that she can retain an element of independence. It is also of note that not only do they consider the needs of their patient they also give great thought to the relative’s well-being; their mantra is that their responsibility extends to the family of the client – a great relief to me.


Thanks to the manager and Surrey Hills Home Help Services my mother can continue to enjoy her flat rather than move to a residential care home and I have the peace of mind that Mum is safe and sound.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Surrey Hills Home Help Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Surrey Hills Home Help Services Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Surrey Hills Home Help Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Surrey Hills Home Help Services Ltd

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Meet the Team (0)

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Frequently Asked Questions about Surrey Hills Home Help Services Ltd

What Type of Services does Surrey Hills Home Help Services Ltd offer?

Surrey Hills Home Help Services Ltd offers Home Care.

How many Carers does Surrey Hills Home Help Services Ltd employ?

Surrey Hills Home Help Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Surrey Hills Home Help Services Ltd to verify any information. View our terms and conditions. Surrey Hills Home Help Services Ltd has an Enhanced Service – more info.