Care Santé London

Unit 6 Dancastle Court, 14 Arcadia Avenue, London N3 2JU
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9.7 19 Reviews
  • Care Santé London, London
Care Sante London provides exceptional care at home for older people and people with physical, cognitive and mental health challenges; people recovering from illness or injury; and people with long-term or life-limiting diagnoses like dementia, Parkinson's and cancers. They operate across Barnet, Haringey and surrounding areas.

Care Sante London's services include:
- Long-term visiting care - from a weekly call to several calls daily
- Short-term reablement care to restore independence following illness, injury or a hospital stay
- Respite care to relieve family/informal carers
- 24 hour care where a customer's needs are more intensive
- Live-in care
- Palliative and end-of-life care.

Customers can request support for:
- Personal care
- Managing medication
- Meal/drink preparation
- Domestic tasks such as light housework and shopping
- Participating in social activities.

Care Sante London puts its customers at the heart of their care and support. They're encouraged to participate in care planning and self-direct their day-to-day support to ensure it reflects their preferences and aligns to their lifestyle. Customers are supported to achieve what matters most to them. Care Sante London's team is laser-focused on ensuring customers live full, satisfying lives, as independently as possible and in the comfort of their own homes.

All employees undergo enhanced DBS checks and receive comprehensive training and mentoring to ensure customers receive a high standard of care.

Care Sante London (formally known as The Cedars Home Care) was rated 'Good' in all key lines of enquiry by the CQC following its latest inspection in February 2021.

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Care Provided by Care Santé London

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Sante Ltd
  • Person in charge
  • Adrianna Tevfik (Registered Manager)

Funding & Fees Guide for Care Santé London

  • Prices

  • Visiting home care: from £24.50 per hour, (£21.04 for 3/4 of an hour and £16.70 for half an hour).
    Live-in care: from £1650 per week.

  • Additional BH uplifts apply. Please get in touch for more details

Care Santé London Reviews (19)

9.7

Care Santé London has a Review Score of 9.7 (9.689) out of 10, based on 8 reviews in the last 2 years. Over all time Care Santé London has 19 reviews.

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Review from Ling A (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care has been provided from January 2024. In general we are very pleased with the service provided.
Any concerns that are raised, are addressed promptly by the office, who try to resolve problems as well as they can. My main contact in the office is friendly, helpful and professional.
Our main carer
is excellent at her job, is efficient and a quick learner. She always deals with my mother with care and understanding, even with the language barrier, as my mother does not speak English. She is reliable and a good communicator, working well with us.
Now that my mother needs two carers at a time, some of the other carers are more experienced than others but they all work hard and do their best. The newer carer is very nice, and her work is very clean and tidy.

Reply from Adrianna Tevfik, Branch Register Manager at Care Santé London

Thank you for your kind review, we're delighted that you've had such a positive experience with us.


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Review from Kim A (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Care Sante for almost a year for our Mum. She has care 3 times a day and we're very happy with the company. Whenever we've had any concerns, it has been resolved quickly and communication is good. Our mum is comfortable with the carers and we are too knowing she's having regular visits.

Reply from Adrianna Tevfik, Branch Register Manager at Care Santé London

Thank you for your kind review, we're delighted that you've had such a positive experience with us.


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Review from Daniel B (Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all my carers!

Reply from Adrianna Tevfik, Branch Register Manager at Care Santé London

Thank you so much! We're delighted you're so pleased with our service. We really appreciate you taking the time to leave us a review. I will make sure your feedback is shared with the team.


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Review from Angela B (Daughter of Client) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Sante London carers look after my mother who is 95. We are extremely happy with the level of service received. The carers are extremely kind, considerate and do a wonderful job in looking after my mother. They make sure she is comfortable and adhere to all her needs.

Reply from Adrianna Tevfik, Branch Register Manager at Care Santé London

Thank you so much! We're delighted you're so pleased with our service and will surely pass your lovely comments on to your mother's carers. We really appreciate you taking the time to leave us a review.


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Review from M M (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Care Sante.
All the carers who look after mum are very professional kind compassionate and always go above and beyond.
Mum is very happy and as a family we are always happy to see the carers.
Without them, mum's quality of life would be very different.
Thanks Care Sante.

Reply from Adrianna Tevfik, Branch Register Manager at Care Santé London

Thank you so much! We're delighted you're so pleased with our service and will surely pass your lovely comments on to your mother's carers. We really appreciate you taking the time to leave us a review.


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Review from Ray M (Son of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother, who lives alone, was released from hospital early November. Care Sante services were engaged to provide daily care sessions at a time help was needed most. My mother's team of carers are professional, caring, attentive, reliable and empathetic. I am comforted knowing they have made
a difference to my mother's recovery since leaving hospital. Thank you.

Reply from Adrianna Tevfik, Registered Manager at Care Santé London

Thank you so much! We're delighted you're so pleased with our service and will surely pass your lovely comments on to your mother's carers. We really appreciate you taking the time to leave us a review.


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Review from David A (Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Got the best carer who is off ill but given the best of rest while she is ill. One member of staff is amazing. Lovely lady. Thank you.

Reply from Adrianna Tevfik, Registered Manager at Care Santé London

Thank you so much! We're delighted that you're so pleased with our service and will be sure to pass your lovely comments to our staff.


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Review from Ozlem G (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been transferred to his temporary accommodation first week of March. He had a stroke and was not able to use his right side. Since the first day staff have been very supportive of my father. They are very attentive and look after the needs of my father. I am very impressed how caring and
sensitive staff are at Care Sante. They respond to any inquiry promptly, communication is excellent. Thank you very much Care Sante London.

Reply from Claire Johnson, Head of Business Development at Care Santé London

Thank you for your kind review, we're delighted that you've had such a positive experience with us.


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Review from J B (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are very helpful. I spoke on the phone about my parents need for more care. At the moment they only have a carer coming in once a day, three times a week. The manager I spoke to was very helpful and explained your procedures and what I needed to do next to get more hours as my parents are
both much more fragile than they were when they had their care plan put in place.
Their carer is absolutely amazing and she is able to manage my dad very well, who can be extremely difficult. He has refused other carers. My parents both like and trust her very much and she is obviously very committed to her job, and genuinely cares about my parents. She works very hard and my sister and I would like her to continue to be their carer twice a day 7 days a week. As we think that is what they need. They may of course need more. I've been in touch with social services and they are arranging for a new urgent reassessment.

Reply from Claire Johnson, Head of Business Development at Care Santé London

Thank you so much! We're delighted that you're so pleased with our service and will be sure to pass your lovely comments on to your parents' carer. We really appreciate you taking the time to leave us a review.


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Review from Alexia H (Stepdaughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the carer assigned to my stepmother. She is very reliable, kind and sensitive. The staff at the office are friendly and can be reached easily. The carer herself always lets us know if she can't visit, although we don't always hear what alternative arrangements have been made
by the office, which would be helpful. However, they are informative when we phone them to check. There were a few admin problems in the past but these seem to have been sorted out recently.

Reply from Claire Johnson, Head of Business Development at Care Santé London

Thank you Alexia, we're really pleased to hear things are going well and that the issues you experienced in the past have been resolved. We greatly appreciate your feedback.


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Review from Suzy L (Daughter of Client) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum first started to use Cedars we had a few problems I.e missed appointments and couldn't get hold of office staff but so far under new management, there has been a vast improvement.
The carers are friendly and helpful and are doing the job because they care.
It is also nice that they don't
rush out and stay and have a chat with mum.

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Review from Nicola W (Daughter of Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are extremely happy with the care provided by The Cedars. They have wonderful carers.

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Review from C W (Friend of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, told her we are happy with the service but also explained the late arrival of staff having to travel to their assignments.

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Review from K B (Daughter of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased how quickly The Cedars Home Care responded to our needs. Also keeping mostly the same carers each week helped my mother to build up some rapport. They were very respectful and really helped my mother over a difficult period following a hospital stay.
She has gained her independence
again and I certainly could not have managed without them either. Really happy to have such a positive outcome.

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Review from Shamsi S (Niece of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met the carers, they are very helpful. My auntie is very happy with the service of Cedar Home Care. Sometimes they stay and talk to her.

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Review from Joyce D (Client) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since leaving hospital and having The Cedars Home Care I have been able to cope more at home. I got more confidence with thanks to the carer. I have the same carer each day whom I trust and got to know and understand and have a chat. Being very elderly this means a lot.
The office has been helpful
and I am happy with the service provided.

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Review from Joseph T (Client) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and courteous.

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Review from Ingrid H (Granddaughter of Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have 2 carers for my grandmother who is not mobile 3 times a day. They turn up together on time.

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Review from Ann F (Wife of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the care provided by your staff it certainly makes my life easier.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Care Santé London is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Care Santé London is calculated as follows: ( (40 Excellents x 5) + (5 Goods x 4) ) ÷ 45 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Santé London is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Adrianna

Adrianna Tevfik

Job Title: Registered Manager

Joined: 2022

Adrianna has held management and training positions for a number of care companies and brings a fantastic blend of experience, compassion, enthusiasm and drive to her role as Registered Manager at Care Santé London Limited. She sets very high customer service standards for herself and her team. The results mean that Care Santé London Limited former The Cedars Homecare's customers feel that they're in safe, reliable hands.


Eunice

Eunice Kadjo

Job Title: Care Coordinator

Joined: 2022

Eunice joined the Care Sante London branch in March 2022. She is an exceptional care coordinator with years of experience as a Field Care Supervisor and a carer.
Care is her passion.


Eunice said, "I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practices".


Leena

Leena Islam

Job Title: Care Coordinator

Joined: 2022

Leena joined Care Sante London Limited in May 2022. She is an experienced care coordinator with additional skills in medication and customer care. Leena is responsible for leading our team of carers to provide the highest quality of care with a proven background in compassionate, client-centred care.


Fadumo

Fadumo Mohamed

Job Title: Care Coordinator

Joined: 2024

Fadumo Joined the Care Sante London team in June 2024 as an experienced care coordinator and immediately made a difference. She brings a smile, and her her knowledge to our service every day. She is happy to work with the Team who are all long-standing and new members of staff who understand what is required to provide first-class care in the home.


Margaret

Margaret Robson

Job Title: Trainer

Joined: 2021

Margaret (Mags) is our trainer and has been working with Care Sante London Limited since 2021 when she started as a recruiter. She has been around Domiciliary Care for many years with experience in compliance, customer service, staff development and training. Mags is responsible for the smooth transition from a trainee to a well-trained carer in our organisation.


Louann

Louann Lewis

Job Title: Care Assessor - Haringey Area

Joined: 2022

Louann is an experienced care assessor who was promoted in 2023 from the Care & Support Worker position. Her passion, dedication experience and knowledge make her the best of the best to support our customers.


Elizabeth

Elizabeth Okoh

Job Title: Care Assessor

Joined: 2022

Elizabeth is a well-educated, experienced, and passionate individual, who joined The Care Sante London Branch in 2022 as a Care & Support Worker. Elizabeth underwent very specific training, gained many skills and most importantly impressed her customers with a unique set of skills and earned her possition among the office team. Elizabeth was promoted to the Care Assessor position in January 2024.


Frequently Asked Questions about Care Santé London

What Type of Services does Care Santé London offer?

Care Santé London offers Home Care.

How many Carers does Care Santé London employ?

Care Santé London employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Santé London to verify any information. View our terms and conditions. Care Santé London has a Platinum Service – more info.