Home Instead (Knowsley & Liverpool East)

383A Eaton Road, West Derby, Liverpool L12 2AH
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10 37 Reviews
  • Home Instead (Knowsley & Liverpool East), Liverpool
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes.

The care team is recruited and personally trained by the manager, who then matches care workers to clients based on their interests, background and personal experiences. Home Instead (Knowsley and Liverpool East) is selective in its recruitment, ensuring that only the most caring and compassionate people look after clients.

The service offers a wide range of home care which is flexible according to individual needs; care can be provided from as little as a few hours per week to as much as twenty-four hours a day.

The Home Instead care team offers companionship services, including conversation, help with travel and accompanying clients to social events and outings. Home help services are also available, such as collecting prescriptions, light housekeeping and providing help with shopping. The care team can also provide personal care, including assistance with washing, dressing and eating.

Dementia, respite and convalescence care are also available.

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Care Provided by Home Instead (Knowsley & Liverpool East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Barry Lambert (Director)

Funding & Fees Guide for Home Instead (Knowsley & Liverpool East)

  • Prices

  • £30 per hour [Monday - Friday]
    £32 per hour [Weekends]

Home Instead (Knowsley & Liverpool East) Reviews (37)

Total of 37, showing 1-20
10

Home Instead (Knowsley & Liverpool East) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Knowsley & Liverpool East) has 37 reviews.

Overall Experience

  • 35
  • 2
  • 0
  • 0
  • 0

Date Published

37
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9
11
26

Review from J S (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with Home Instead.

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Review from Ruth W (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted!

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Review from Shelagh C (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service. The carer is wonderful.

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Review from Richard H (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Review from Maria C (Daughter of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely and are making a real difference to Mum's life at home.

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Review from J B (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is happy and pleasant first thing in the morning. We have a talk about the state of the world and then discuss what we could do each day. I tell her what food I would like to eat each day. She then decides what would be the best choice of the day.
I have a good wash and try to look my best
and face the world.

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Review from M C (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, girls are very helpful.

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Review from M I (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service. I would tell everyone to use this service.

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Review from Janette B (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professional. Mum likes all the Care Pros who visit her (this is something I find amazing as she can be quite difficult to please!) I have had good reports from Mum's doctor and nurse from the Memory Clinic, they have been very impressed with the level of care and compassion.

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Review from Jacqui B (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are fantastic. They have changed our lives since we started working with them. Thanks for everything you do for us as a family! I can’t fault them and I would strongly recommend them to anyone. Thank you!

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Review from F M (Daughter of Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the service provided by Home Instead. The carers are exceptional and give mum her privacy, dignity and respect.
The setup of the package was well-managed and ran smoothly.
Excellent service.

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Review from Angela H (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since August when I asked Home Instead to help my brother and I support our mum, we have been delighted by the care given. The care pros without exception show a dedication to duty and a level of care that is second to none.
As well as helping mum with her day-to-day personal care, eating and housework,
they spend lots of quality time engaging with her as a person and keeping her mind as active as possible. They also notice little things such as if she is low on provisions or if her medication is not quite right, all of these things give my brother and myself peace of mind knowing that mum is being cared for, valued and stimulated on the occasions when we are at work or can't be there.
I would have no hesitation whatsoever in recommending Home Instead to anyone who needs help caring for a loved one.

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Review from P M (Son of Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is exceptional. Mum enjoys the support to enjoy her life in the community. The personal care needs are always met in an exceptionally professional manner and with dignity.

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Review from Lyn F (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum accessed care from Home Instead for several months. We were so impressed by their professionalism and how they wanted to tailor her care to meet her needs at the time. This care had to change over the months as Mum needed more care but I knew I could contact the office to arrange this and they would
do their best to accommodate what our needs were.

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Review from Carolyn D (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company were recommended on the grounds that both of my parents required additional dementia support. The difference once they were involved was amazing. They were able to provide support in areas that had previously been neglected (as a result of my parent's reluctance not the provider). Things
took a turn for the worse, but the whole company stepped up to provide whatever was needed; carers particularly were exceptional, and I wouldn't have gotten through this period without them. Expensive, but peace of mind is priceless. Thank you to all concerned.

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Review from David W (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While my father was in the hospital, I was given Home Instead by my local social services to look after my mother. The staff was brilliant, especially two particular ladies. I can not thank the ladies enough for the way they looked after Mum, who is suffering from dementia. I would personally recommend
the manager and her team, who give 100% every day.
Thanks, ladies.

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Review from Marji C (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service for my mum is 7-star.
Always on hand, excellent, all aspects of care, Mum is much happier (Mum has dementia).
Ladies take Mum out, and about they have lunch, always bright and cheerful. They have a laugh.
Always engage with Mum, understand Mum's needs.
As her daughter living away,
this is reassuring.

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Review from A S (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the moment, I just use a carer's visit for one hour a day for 5 days a week. The carers are punctual and very helpful. I also enjoy their company.

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Review from Thelma M (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with all conceptions with Home Instead, and all carers give full service when it's needed. They keep me happy and comfy.

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Review from B K (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the servicer enough. All the ladies are so helpful and so nice to chat and bring me up to date with the outside world. It is very comforting to have such support.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Knowsley & Liverpool East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Knowsley & Liverpool East) is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Knowsley & Liverpool East) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

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Barry Lambert

Job Title: Director

I was born in Huyton and have spent most of my life living and working within Knowsley and Liverpool area.


After graduating from the University of Liverpool with a degree in Political Science, I began a 25 year career with one of the major high street banks. After the banking crisis, I realised I no longer shared the values of the banking sector and decided it was time for a change of direction.


I wanted to use my commercial and managerial experience to make a difference to peoples lives. In particular I was attracted by Home Instead unique focus on companionship, having experienced at first hand the impact of loneliness and isolation amongst elderly people.


My role is to manage and grow the business, by building strong relationships within the local community with groups and individuals who have close links to the elderly. I will personally ensure that my team deliver the highest standards of service, and put our client's interests at the centre of everything we do.


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Emma Hayes

Job Title: Registered Care Manager

Joined: 2019

Hi, my name is Emma. I am the Registered Care Manager at Home Instead Knowsley and Liverpool East.


I joined Home Instead in December 2019 and have never looked back! I started with Home Instead in the role of Field Care Supervisor before becoming Care Manager in May 2021 and then Registered Care Manager in September 2021.


I have 16 years of experience in the care sector, including working in residential and non-residential settings.


I have completed my Level 5 diploma in Leadership and Management for Adult Care, and also have a DipHe in Law.


I am a Moving and Handling and Medication trainer and the Office Safeguarding Champion.


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Judith

Job Title: Care Coordinator

Hi, I'm Jude.


I am the scheduler at Home Instead Knowsley and Liverpool East.


I lived in London for 14 years but have now returned back home to Liverpool.


I have a degree in Social Work Studies and over the years I have worked with children, young people and older people with a variety of needs- learning and physical disabilities, as well as mental health issues.


I worked in London St George's allocating 600 staff and then moved to the Home Instead office in Wimbledon, however, I wanted to move back home and I am so glad I came to Home Instead Knowsley and Liverpool East.


I enjoy forming relationships with our CAREGivers and chatting to our clients whenever I can. I joined the team at the end of 2019 but already feel like I have been here for years.


I enjoy spending time with my family and I like to go on long walks in the park and do lots of reading.


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Shauna Harty

Job Title: Recruiter

Hi, my name is Shauna.


I initially trained as a barber after leaving school, but joined Home Instead as it was just starting out in 2014. I started as a CAREGiver and progressed to the position of Field Support Officer before I became the Deputy Care Manager and I am now the Recruiter.


I have completed the NVQ Level Three in Health and Social Care and I am always looking at ways to improve my knowledge and skills within the care sector.


As the recruiter, I enjoy looking for CAREGivers who will excel in their role and be able to provide the high standard of care we strive for. It's great to see the development of our CAREGivers and I am always on hand to help and make sure our new CAREGivers transition into their roles perfectly.


I enjoy working for Home Instead Senior Care because of their culture and values: it's so nice to have the personal touch. I had never worked in care before and am so grateful for this job as it gives me real job satisfaction knowing our clients are receiving the best care in their later life. We really are changing the face of ageing.


I have a little boy who is 1years old, he keeps me busy and I love being a mum. I enjoy spending time with my family and our little dog.


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Anne Scully

Job Title: Administrator

Hi, my name is Anne.


I am the part-time administrator at Home Instead Knowsley and Liverpool East. I joined the team in 2018.


I have over 30 years of experience in the social care sector, including being a senior care officer, a co-coordinator for providing care at home and also being the manager of a shelter scheme.


I have an NVQ level 3 in direct care, an NVQ level 3 in management of staff and certificates in food hygiene, health and safety and also fire safety.


I enjoy playing a part in ensuring the office runs as smoothly as possible and I am always on hand to assist our CAREGivers and clients with any of their needs.


Frequently Asked Questions about Home Instead (Knowsley & Liverpool East)

What Type of Services does Home Instead (Knowsley & Liverpool East) offer?

Home Instead (Knowsley & Liverpool East) offers Home Care.

How many Carers does Home Instead (Knowsley & Liverpool East) employ?

Home Instead (Knowsley & Liverpool East) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Knowsley & Liverpool East) to verify any information. View our terms and conditions. Home Instead (Knowsley & Liverpool East) has a Platinum Service – more info.