Home Instead (Knowsley & Liverpool East)

383A Eaton Road, West Derby, Liverpool L12 2AH
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10 37 Reviews
  • Home Instead (Knowsley & Liverpool East), Liverpool
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes.

The care team is recruited and personally trained by the manager, who then matches care workers to clients based on their interests, background and personal experiences. Home Instead (Knowsley and Liverpool East) is selective in its recruitment, ensuring that only the most caring and compassionate people look after clients.

The service offers a wide range of home care which is flexible according to individual needs; care can be provided from as little as a few hours per week to as much as twenty-four hours a day.

The Home Instead care team offers companionship services, including conversation, help with travel and accompanying clients to social events and outings. Home help services are also available, such as collecting prescriptions, light housekeeping and providing help with shopping. The care team can also provide personal care, including assistance with washing, dressing and eating.

Dementia, respite and convalescence care are also available.

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Care Provided by Home Instead (Knowsley & Liverpool East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Barry Lambert (Director)

Funding & Fees Guide for Home Instead (Knowsley & Liverpool East)

  • Prices

  • £30 per hour [Monday - Friday]
    £32 per hour [Weekends]

Home Instead (Knowsley & Liverpool East) Reviews (37)

Total of 37, showing 21-37
10

Home Instead (Knowsley & Liverpool East) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Knowsley & Liverpool East) has 37 reviews.

Overall Experience

  • 35
  • 2
  • 0
  • 0
  • 0

Date Published

37
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9
11
26

Review from A D (Daughter of Client) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After other care was being given to my dad was deemed to be totally unacceptable by our family. After reading the many positive reviews on Home Instead we decided to give them a try we have not been disappointed as his main carer has been outstanding. We feel all the carers are not as committed but
are happy with overall care.

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Review from Janet B (Niece of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care company. Communication is very good, and the carers are reliable and caring. I know that my aunt is in very safe hands, and I cannot thank them enough.

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Review from J G (Friend of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have dealt with Home Instead (Knowsley & Liverpool East) for many years and find all staff have been very helpful and professional. Nothing too much for them.

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Review from Sandra H (Daughter-in-law of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has care from Home Instead. She feels secure and safe knowing they will be coming into her and assisting her with personal hygiene needs - making her food. I am a retired nursing sister, and I have been very impressed with the level of care given. All of my mother-in-law's care needs
are met. The staff always give feedback and contact us if they are concerned. Can't thank them enough.

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Review from S B (Son of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and help from both the caregivers and office based staff.
Always able and willing to offer advice when needed.

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Review from P C (Daughter of Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a wonderful group of people. Nothing is too much trouble for them, and my dad is treated with respect and dignity. In fact, they treat him as one of their own. The carers are great, and I can now go to work and not worry about my dad as Home Instead have got it covered! Thank you!

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Review from John C (Power of Attorney of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I manage my aunt's affairs from 250 miles away via a power of attorney. I used to visit monthly, before Covid-19, and I speak to her every evening to check on how she is and to provide some family contact.
Home Instead manages everything else and the standard of caregivers and the services they provide
has been first class throughout the period before and after Covid-19. My aunt is happy, suitably fed (they now shop rather than me doing a weekly online shop) and generally fit and well for her age.
During Covid-19 they restricted the number of caregivers and put appropriate on-site measures in place to ensure she was as safe as possible, liaising with me regularly throughout. They continue to advise me when something else is needed and are proactive with regards to issues like medicines and personal care items.
It would be very hard for me to manage her affairs effectively without a high-quality agency on-site and Home Instead (Knowsley & Liverpool East) satisfies this amply.

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Review from Rebecca S (Daughter of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the lockdown Home Instead and individual carers have been so helpful and supportive as I live in Wales, so far from my parents. Helping to solve the daily issues which arise has been invaluable. They are part of the family. Thank you. Key issues of safety and being treated with dignity, you have
been outstanding.

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Review from Les G (Son of Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Home Instead was one of excellent support and care for Mum from day one. All departments worked well together and kept us informed at all times. Nothing was too much trouble and all individuals carried out their work with care and compassion every day and as a family, we will be
forever grateful.

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Review from S D (Daughter of Client) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my Dad for five years before he passed away on Christmas Day 2019. During those years, Dad was always looked after so well, with kindness, respect and care. The last two weeks of his life were spent at home, with the wonderful care of home Instead caregivers. We will never
forget the care, kindness and dignity they showed him during the most difficult time. 24-hour care for the last week and he passed away peacefully.

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Review from F R (Daughter of Client) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we chose this agency on recommendation from a family friend. From the onset, we found the team very helpful in accommodating our needs for Mum. The team delivering the care were professional, caring and very helpful, and with their help and care, we managed to keep Mum in her house till
she died. They all had great empathy and often laughed with Mum which was a joy for us as a family.

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Review from E G (Next of Kin) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been supporting my dear friend for the past 18 months. The caregivers are very dedicated and caring - they will always go that extra mile to ensure their clients are safe and secure in their own home. The team in the office is equally professional and responsive whenever I contact
them. Quite simply, we couldn't cope without Home Instead!

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Review from Janet R (Daughter of Client) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall last December which greatly reduced her mobility. As a previously active person, who regularly walked and used public transport to get around, the impact on her life was significant as immediately her world became smaller. Living so far away we were unable to expand her world ourselves.
However, since Home Instead became involved mums world has opened up again as her Caregivers not only accompany her on therapy appointments but also take her out and about. Mum is back loving life again and having great adventures. We cannot thank the team enough as mum is not only back doing the things she loves but has also got experiences to share with us when we ring. It was the best decision we made getting this company involved. Our heartfelt thanks to the team.

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Review from Linda K (Daughter of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was reassuring to have this service involved when I was not able to visit each day. All staff were friendly, caring and understanding of the needs of the client and her family. They were available to contact by phone or email to discuss concerns and responsive to changing times and organisation of
the visits to suit the client's needs.

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Review from Ian W (Cousin of Client) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your organisation was recommended by a doctor friend. Your services have enabled my relative to maintain her independence and dignity for the last two years. I can confirm your staff/carers are totally professional and carry out their duties with compassion and understanding. Regular review meetings
are carried out in a friendly and open manner with any problems discussed and resolved. Any actions from the meetings are quickly put in place. I would recommend your services to anyone who is struggling with their lifestyle and requires help with home independence.

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Review from Debra G (Daughter of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the carers to be honest and reliable.
Always go above and beyond to help my mum.
Our carer is classed as part of the family.

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Review from J C (Daughter of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was introduced to Home Instead 3 years ago when I was seeking a companion for my elderly father. From the outset Home Instead responded promptly to my request and we have not looked back since. The service provided is truly a lifeline. All staff are professional, efficient and courteous and the caregivers
have such empathy and genuinely care for my father's wellbeing. The service allows me to have time to recharge my batteries and enjoy hobbies or just catching up with friends. I would not hesitate to recommend Home Instead. Keep up the fantastic work.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Knowsley & Liverpool East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Knowsley & Liverpool East) is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Knowsley & Liverpool East) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

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Barry Lambert

Job Title: Director

I was born in Huyton and have spent most of my life living and working within Knowsley and Liverpool area.


After graduating from the University of Liverpool with a degree in Political Science, I began a 25 year career with one of the major high street banks. After the banking crisis, I realised I no longer shared the values of the banking sector and decided it was time for a change of direction.


I wanted to use my commercial and managerial experience to make a difference to peoples lives. In particular I was attracted by Home Instead unique focus on companionship, having experienced at first hand the impact of loneliness and isolation amongst elderly people.


My role is to manage and grow the business, by building strong relationships within the local community with groups and individuals who have close links to the elderly. I will personally ensure that my team deliver the highest standards of service, and put our client's interests at the centre of everything we do.


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Emma Hayes

Job Title: Registered Care Manager

Joined: 2019

Hi, my name is Emma. I am the Registered Care Manager at Home Instead Knowsley and Liverpool East.


I joined Home Instead in December 2019 and have never looked back! I started with Home Instead in the role of Field Care Supervisor before becoming Care Manager in May 2021 and then Registered Care Manager in September 2021.


I have 16 years of experience in the care sector, including working in residential and non-residential settings.


I have completed my Level 5 diploma in Leadership and Management for Adult Care, and also have a DipHe in Law.


I am a Moving and Handling and Medication trainer and the Office Safeguarding Champion.


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Judith

Job Title: Care Coordinator

Hi, I'm Jude.


I am the scheduler at Home Instead Knowsley and Liverpool East.


I lived in London for 14 years but have now returned back home to Liverpool.


I have a degree in Social Work Studies and over the years I have worked with children, young people and older people with a variety of needs- learning and physical disabilities, as well as mental health issues.


I worked in London St George's allocating 600 staff and then moved to the Home Instead office in Wimbledon, however, I wanted to move back home and I am so glad I came to Home Instead Knowsley and Liverpool East.


I enjoy forming relationships with our CAREGivers and chatting to our clients whenever I can. I joined the team at the end of 2019 but already feel like I have been here for years.


I enjoy spending time with my family and I like to go on long walks in the park and do lots of reading.


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Shauna Harty

Job Title: Recruiter

Hi, my name is Shauna.


I initially trained as a barber after leaving school, but joined Home Instead as it was just starting out in 2014. I started as a CAREGiver and progressed to the position of Field Support Officer before I became the Deputy Care Manager and I am now the Recruiter.


I have completed the NVQ Level Three in Health and Social Care and I am always looking at ways to improve my knowledge and skills within the care sector.


As the recruiter, I enjoy looking for CAREGivers who will excel in their role and be able to provide the high standard of care we strive for. It's great to see the development of our CAREGivers and I am always on hand to help and make sure our new CAREGivers transition into their roles perfectly.


I enjoy working for Home Instead Senior Care because of their culture and values: it's so nice to have the personal touch. I had never worked in care before and am so grateful for this job as it gives me real job satisfaction knowing our clients are receiving the best care in their later life. We really are changing the face of ageing.


I have a little boy who is 1years old, he keeps me busy and I love being a mum. I enjoy spending time with my family and our little dog.


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Anne Scully

Job Title: Administrator

Hi, my name is Anne.


I am the part-time administrator at Home Instead Knowsley and Liverpool East. I joined the team in 2018.


I have over 30 years of experience in the social care sector, including being a senior care officer, a co-coordinator for providing care at home and also being the manager of a shelter scheme.


I have an NVQ level 3 in direct care, an NVQ level 3 in management of staff and certificates in food hygiene, health and safety and also fire safety.


I enjoy playing a part in ensuring the office runs as smoothly as possible and I am always on hand to assist our CAREGivers and clients with any of their needs.


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