Altogether Care - Care at Home (West Moors)

Unit 4, Riverside Way, 203 Station Road, West Moors, Ferndown BH22 0LE
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2.2 6 Reviews
  • Altogether Care - Care at Home (West Moors), Ferndown
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Care Provided by Altogether Care - Care at Home (West Moors)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Romaine Gollop (Manager)
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Altogether Care - Care at Home (West Moors) Reviews (6)

2.2

Altogether Care - Care at Home (West Moors) has a Review Score of 2.2 (2.167) out of 10, based on 1 reviews in the last 2 years. Over all time Altogether Care - Care at Home (West Moors) has 6 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 1

Date Published

6
0
1
1
5

Review from J R (Daughter of Client) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The daily carers were on the whole delightful but very poorly trained. For example, crucial medication was frequently not given to my Mother leading to a lack of confidence and a constant need to check whether this had been followed through. On one occasion hot soup had been positioned on a tray, onto
my Mother's lap, this slipped, burning her thigh so severely that paramedics had to be called as the staff member did not undertake basic First Aid, not even applying a simple cold compress. The resultant comment from Management was that my Mother when offered had turned down assistance. On visiting my Mother 30 minutes later I found her incoherent from shock. The burn blistered and had to be treated by the District Nurses for weeks following. Appalling. The carers told me they make 22 visits daily. They are not allowed to communicate with the client's relatives, this can only be done through the Management. If anything has not already been sanctioned on the App it cannot be implemented.

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Review from Alison B (Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer who came to help me bath and wash my hair (after breaking both my arms this summer) was lovely. The office contact and support was really friendly and understanding. As a recent manager of a similar service, I was really impressed by the professional and personal service I received.

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Review from Joy P (Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I started with Altogether Care a time of 08:30 was agreed and for the first two years, this worked perfectly with a regular carer. For the last few months, there is a different carer most days which entails explaining daily what is required. Also for the last few months, there has been no 08:30
regularly as agreed the times now vary form 07@30 to 09:30. In spite of complaints this situation continues. Payment by direct debit would be simpler and finish the need to write a cheque, address, stamp, post and envelope.

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Review from Daphne R (Client) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for all the car and kindness I receive from all the staff. We have a wonderful group o ladies and young gentlemen.
I hope the care will continue for another year.

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Review from Joan F (Client) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come are lovely people. They enrich my life by getting to know them. They are very polite and very willing to help me. I enjoy their company and have already recommended Altogether Carer to friends.

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Review from N G (Wife of Client) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of care is excellent. All carers are kind, courteous, friendly and efficient. I have no complaints and think that everyone does a wonderful job.

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Treated with Dignity

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Current Review Score: 2.2 (2.167)

Overview of Review Score

The Review Score of 2.2 (2.167) out of 10 for Altogether Care - Care at Home (West Moors) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.167 for Altogether Care - Care at Home (West Moors) is calculated as follows: ( (2 Goods x 4) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Altogether Care - Care at Home (West Moors) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Altogether Care - Care at Home (West Moors)

What Type of Services does Altogether Care - Care at Home (West Moors) offer?

Altogether Care - Care at Home (West Moors) offers Home Care.

How many Carers does Altogether Care - Care at Home (West Moors) employ?

Altogether Care - Care at Home (West Moors) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Altogether Care - Care at Home (West Moors) to verify any information. View our terms and conditions. Altogether Care - Care at Home (West Moors) has a Basic Service – more info.