Home Instead (Croydon & Dulwich)

67 Windmill Road, Croydon CR0 2XR
Submit a Review
9.8 44 Reviews
  • Home Instead (Croydon & Dulwich), Croydon
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to PillarCare Agency
PillarCare Agency
9.7
Member Logo
Home Care Providers belonging to Care24Seven - Care at Home
Care24Seven - Care at Home
8.7
Member Logo
Home Care Providers belonging to Tiggo Care
Tiggo Care
10
Member Logo
Home Care Providers belonging to Parkgate Nursing Agency
Parkgate Nursing Agency
9.3
Member Logo
Home Care Providers belonging to Paragon Home Healthcare
Paragon Home Healthcare
8.0
Member Logo
Home Care Providers belonging to Cheriton Homecare Ltd
Cheriton Homecare Ltd
9.9
Show Home Instead (Croydon & Dulwich) on the Map

Care Provided by Home Instead (Croydon & Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Isurumuni Samarasekara (Care Manager)

Funding & Fees Guide for Home Instead (Croydon & Dulwich)

  • Prices

  • Available on request

  • Available on request
Are you the Owner/Manager of Home Instead (Croydon & Dulwich)? View your Advertising Options

Home Instead (Croydon & Dulwich) Reviews (44)

Total of 44, showing 1-20
9.8

Home Instead (Croydon & Dulwich) has a Review Score of 9.8 (9.772) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Croydon & Dulwich) has 44 reviews.

Overall Experience

  • 39
  • 5
  • 0
  • 0
  • 0

Date Published

44
0
19
19
25

Review from Janine G (Niece of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has a main carer, who is fantastic, but all the carers that visit my aunt from Home Instead put her at the centre of what they do. They are always professional, very caring and will go the extra mile to ensure that all her needs are met. If something is of concern or needs doing it will be flagged
up to the office. A recent example of this was changing the locks on my aunt's front door, which was carried out by Home Instead's handyman. The high quality of care that my aunt receives allows her to remain in her home, which is what she currently wishes to do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Writing a review for Home Instead for the first time is really difficult because, of course, it is hard to accept help when you know you are perfect! Lack of experience means that expectations are not easily defined but sufficient to say that after a year I am still receiving care and support from the
company. The management is attentive and efficient and the small touches as in acknowledging anniversaries were surprising and appreciated. I have found almost all the carers are helpful, friendly, patient, and respectful and as one's own world shrinks it is interesting and stimulating to meet new people of a younger generation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Son of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides excellent service and care to my mother. They are very reliable, professional and caring. I would highly recommend it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine S (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am over the moon with my carer, when she comes there is no word. She really cleans my flat and if I want anything (coffee) she makes it when she comes, I thought I would have her for good. Please, please. Thank you all for the wonderful service I am getting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the help I get is supportive and excellent.
Couldn't do without them. I look forward to the help and company. I love that the ladies come from all over. I say "The world comes to me".
I am so glad that I found Home Instead, it is my life, and support system.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T H (Daughter of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care provided by all the carers at Home Instead. In particular, one staff member has provided outstanding service and we are very grateful to her for all her help and advice. Another carer is also marvellous and really cares for my mother. One of the carers hasn't
been with my mother long but she too is kind and thoughtful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Husband of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never had a problem with any of the staff, they have all been patient and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H F (Client) assisted by family/friend published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My helper comes each morning and helps me to dry after my shower and make me breakfast. She is very independent and has a lot of initiative so finds different tasks, like making my lunch, putting away laundry, checking the items in the fridge. She is friendly and we can joke and laugh together.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Daughter-in-law of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased to find Home Instead. They looked after my in-laws through the last 5 years of their life. The care expanded as their needs developed enabling them to stay in their home despite finally needing 24-hour care. We found the team to be caring, professional, and adaptable, nothing was
too much trouble. We always felt comfortable and confident in the care that was given. We have built a good relationship with the company and we always recommend family and friends to them. Throughout the time we have had them our mind was at ease knowing they would be well looked after and happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory. The carer is a lovely girl. She is very helpful. I enjoy her company when she has a break.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good. No complaints we are very happy with the service that Mum is provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company are well organised and the individual carers are very friendly and caring. My mother needs carers to keep her company in the evening.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers now it has settled to regular people. The carers are able to work with our mother to meet our and her needs and this has been echoed with the staff and management team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A G (Wife of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful company I have been with Home Instead for seven years. Home Instead was always there when I needed them 24 hours a day. The carers always went beyond their duties when needed and were always there for help and advice. The whole management team were always available for advice and information.
My husband always looked forward to the carers coming as they paid him a lot of attention and made him laugh. I will always remember how the staff came during Covid times with their PPE, even when my husband had Covid. Nothing was too much trouble for Home Instead. A very caring and kind agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am gradually improving. The last year has been an improvement in walking better and faster. Within the house, I can look after myself in most personal areas. I can organise food deliveries, repairs etc. I don't hesitate that my intellectual prowess are waning.
The service provided by Home Instead
is good. They attend regularly and are efficient in helping with household chores etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S Q (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had my carer for just over a year. She is such a lovely and works really hard, washing and cleaning. She is like a best friend. I miss her weekends. She helps showering and cleaning and also works and does my hair.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C L (Daughter-in-law of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a wonderful wonderful support to my mother-in-law she has problems with her mobility and memory. We have been impressed that the carers provide great companionship and help to stimulate her cognitive skills and memory. The team also support her at meal times as she forgets to
eat. The team have made great suggestions about strategies for keeping mobile. (Love the move classes.)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My health problems have made life difficult but care staff have responded well to this and my changing needs.
I am happy with the Home Instead agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annette J (Daughter of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say how grateful I am to Home Instead for all the support and care they gave my mother during the last years of her life, including palliative care at home for five days. In particular, I would like to emphasise the dignity and respect they showed to my mum at a time in her life when she
had little self-control due to dementia.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

IMum has now passed away but whilst Home instead Croydon & Dulwich were providing daily Carers to support her to stay in her home and be as independent as possible I was always confident in the care that was being provided to her. The management team and carer staff were all helpful, friendly and flexible
whenever needed. They were also extremely supportive whilst Mum was recovering from Covid at home too when I myself was unable to visit for 10 days. During that time they were in regular contact with me and adjusted the support as needed to get mum through that challenging time. I was very satisfied with their care of my mum over the 13+ months they were involved with her care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Home Instead (Croydon & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Home Instead (Croydon & Dulwich) is calculated as follows: ( (88 Excellents x 5) + (26 Goods x 4) ) ÷ 114 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Croydon & Dulwich) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Home Instead (Croydon & Dulwich)

What Type of Services does Home Instead (Croydon & Dulwich) offer?

Home Instead (Croydon & Dulwich) offers Home Care.

How many Carers does Home Instead (Croydon & Dulwich) employ?

Home Instead (Croydon & Dulwich) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Croydon & Dulwich) to verify any information. View our terms and conditions. Home Instead (Croydon & Dulwich) has a Basic Service – more info.