Home Instead (Croydon & Dulwich)

67 Windmill Road, Croydon CR0 2XR
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9.8 44 Reviews
  • Home Instead (Croydon & Dulwich), Croydon
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Care Provided by Home Instead (Croydon & Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Isurumuni Samarasekara (Care Manager)

Funding & Fees Guide for Home Instead (Croydon & Dulwich)

  • Prices

  • Available on request

  • Available on request
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Home Instead (Croydon & Dulwich) Reviews (44)

Total of 44, showing 41-44
9.8

Home Instead (Croydon & Dulwich) has a Review Score of 9.8 (9.772) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Croydon & Dulwich) has 44 reviews.

Overall Experience

  • 39
  • 5
  • 0
  • 0
  • 0

Date Published

44
0
19
19
25

Review from Valerie B (Wife of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been very pleased with the care service provided by Home Instead. The management responded rapidly to our initial enquiry and then carried out a thorough consultation with us to identify my husband's care needs and draw up an appropriate care plan for him. A member of the management
team has always accompanied carers on their first visit and they have been extremely helpful in dealing with a couple of emergency requests.


The carers are always very professional and respectful and display a caring and friendly demeanour. They are always scrupulous about punctuality and record keeping.


It is fair to say that all of our family has gained peace of mind from the level of care provided for my husband on a daily basis.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dr S (Daughter of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The director and his team delivered exactly what was promised. A dedicated, consistent team of carers with experience in the challenges of End of Life care. What a relief it was to finally find a team who were motivated, empathetic and dealt with my mum's needs with such dignity and humanity.
As a
local GP, I have no hesitation in recommending them to my own patients. Bhavin listened to what was important to us as a family and was easily accessible to deal with any issues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Zoe S (Niece of Client) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble from the moment we enquired about the service. I can honestly say that they have gone beyond what I would have expected and this has made life even easier for us as a family. Thank you.

Reply from Bhavin Patel, Owner at Home Instead (Croydon & Dulwich)

It was a privilege and an honour to look after your aunt. She will be missed by the office and we look forward to visiting her soon.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine R (Mother of Client) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing a review for Home Instead, Croydon on behalf of my son (young adult with learning disabilities).


From the start, the Director was eager to ensure my son's needs and best interests were being met consistently and provided extra knowledge from his Pharmaceutical background, recommending

specific advice regarding my son's joints. He made me feel at ease and comfortable from day one and he is very family orientated. The Director and his team matched the carer to my son's needs which were invaluable and ensured my son felt comfortable in his surroundings. I would highly recommend Home Instead Croydon, they are a professional, friendly and nothing is too much trouble for them.

Reply from Bhavin Patel, Owner at Home Instead (Croydon & Dulwich)

Thank you for taking the time for the review. It was a pleasure to look after your son and will miss all the football banter and hopefully, Chelsea will take the cup this year for him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Home Instead (Croydon & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Home Instead (Croydon & Dulwich) is calculated as follows: ( (88 Excellents x 5) + (26 Goods x 4) ) ÷ 114 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Croydon & Dulwich) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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