Home Instead (Enfield)

Unit 22, Enfield Enterprise Centre, 26-28 Queensway, Enfield EN3 4SA
Submit a Review
9.3 24 Reviews
  • Home Instead (Enfield), Enfield
At Home Instead Enfield you will receive outstanding care at home personalised to you that goes above and beyond.

Home Instead Enfield - where your loved one is treated with respect!

From a few hours a week to 24 hours a day, Home Instead Enfield offers a care service to match the needs of the individual which includes help around the home, personal care, being accompanied outside of your home, shopping or companionship.

They believe in a service that enables customers to remain in their own homes for as long as possible. Each Care Professional is carefully matched to the client and introduced beforehand, to ensure everyone is happy getting the most out of the service. Their care is never rushed with minimum 1 hour visiting times.

Home Instead's Mission Statement is to provide personalised care in support of an independent and fulfilled life in your own home.

Show Home Instead (Enfield) on the Map

Care Provided by Home Instead (Enfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alexandra Sacker (Owner)

Funding & Fees Guide for Home Instead (Enfield)

  • Prices

  • Available on request

Home Instead (Enfield) Reviews (24)

Total of 24, showing 1-20
9.3

Home Instead (Enfield) has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Enfield) has 24 reviews.

Overall Experience

  • 23
  • 1
  • 0
  • 0
  • 0

Date Published

24
2
3
4
20

Review from L D (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Enfield provided carers for my father at home while he was under palliative care. I cannot speak highly enough of the professionalism, sensitivity and dedication of the whole Home Instead Enfield Team. Care was organised very quickly, transitions between carers were well organised, and
carers training as well as care standards were exceptional. The manager who organised the team was truly dedicated, turning up on site the first day of care and was always available to discuss any concerns, or just answer questions we had for reassurance etc. The whole team was very approachable and our experience was made easier by Home Instead Enfield. As a family we were there with my father doing what we could but as we were not professional carers and had no experience of performing caring duties. The care Home Instead Enfield provided helped give us peace of mind that my father was well cared for, and as comfortable as could be. Thank you Home Instead Enfield.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D E (Cousin of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living far away from a frail 93-year-old relative suddenly needing reliable home care, we faced the challenge of having to entrust her day-to-day welfare entirely to a third party. Thankfully, our decision to choose Home Instead for that role proved the right one. Over the 6 years our cousin spent in
the agency's care, the support given was always pro-active and comprehensive. The close relationships her Carers built up with our cousin became invaluable and their kindness and companionship helped sustain her spirits through what would otherwise have been lonely times. The Carers on-line Activity Log, giving instant access to our cousin's condition and welfare each day, proved invaluable. The dependable care provided by the front-line care staff was matched by the office support team, helpinig us to organise our cousin's day-to-day needs in terms of groceries, meals, clothing, medications and more. Occasional emergencies, some out-of-hours, were always dealt with really efficiently.

Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Thank you so much for your kind words, it's been an absolute privilege to be supporting your cousin all these years and right up to the end, allowing her to remain at home where she was happiest. Looking after someone for so long they become part of the Home Instead Family and she will be dearly missed by all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony C (Son of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that from the very first point of contact with the care manager, she made me feel so at ease with her support and knowledge in what care needs we needed for my father. All was arranged so effortlessly. You can feel from the manager and all the office staff and careers that they really
are passionate about caring for our loved ones.
All the carers that were appointed to my father's home were amazing. The manager also arranged to have Greek-speaking carers as my parents couldn't communicate well in English.
I would highly recommend Home Instead for all your care needs.
They also arranged to apply for a Blue Badge and I couldn't believe it arrived within a few weeks.

Reply from Alexandra Sacker, Director at Home Instead (Enfield)

It was an absolute pleasure to support your parents and in particular, your dad and we are very happy to hear how satisfied you are with our service - we always strive to go above and beyond and this applies to both our Care Professionals as well as the office.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N C (Niece of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. We utilised Home Instead's service for over two years. From initial contact to the end the carers and staff were exemplary. They all went above and beyond to ensure our elderly aunt was well tended and cared for in very difficult circumstances. Thank you to you all. Your care has
been very much appreciated.

Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Thank you for your kind words, it's very much appreciated and we are glad to have been able to help look after your aunt for the past two years.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Abigail K (Granddaughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager, was fantastic when we faced an emergency situation due to my grandmothers regular carer having to go abroad on short notice.
Sohini was helpful and understanding and came out on the weekend. The carer has been consistent and has clearly had great training.

Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Thank you for your positive feedback, we are delighted to hear how happy you are with the service provided. The manager is indeed a fantastic Care Manager who does not shy away from getting stuck in.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very brief interaction with the service, but however brief, I found them professional, courteous and great communicators. My mum was very pleased with the ladies who assisted her. Would definitely use them again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma C (Niece of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we have started using the services of Home Instead since March for my aunt's care, we as a family can only applaud and say how greatly appreciative we are for the care my auntie has received. The care has been exceptional and all carers show my auntie care, respecting her dignity at all times.
It’s also the behind the scenes from the staff, who have chased up medical appointments, Occupational Therapy appointments and so much more.
Excellent company and would highly recommend.

Reply from Alexandra Sacker, Director at Home Instead (Enfield)

Dear Emma, thank you so much for your lovely review. We are proud to hear you are happy with our service and it is fantastic that our help and support is so greatly appreciated - it is always our aim to go above and beyond. Kind regards, The Management.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul S (Son of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that we have been really happy with the carers provided and we would recommend them to others. My dad has been very happy and he has made emotional ties with all of them. He has felt well looked after, not bossed, able to be himself and above all has enjoyed all the ‘chats’. He looks
forward to the next morning and is always asking me ‘When is the girl coming’.

Reply from Alexandra Sacker, Director at Home Instead (Enfield)

It has been a pleasure to support your father and your family over the past few months. Thank you for your kind words, the personal aspect and companionship plays a huge part of any care package that we deliver and to hear a client is looking forward to the visits is the best compliment one can get.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dee S (Daughter of Client) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until our mum went into hospital we had a lovely rota of carers visiting my mother twice a day. The Care Manager, Managing Director and Assistant Care Manager made sure that the carers were carefully introduced - especially as my mother has specific medical needs. Everyone at the company has been flexible
and really attentive to any concerns. Our mother looked forward to the visits every day and her carers were always respectful, friendly, attentive and careful with her. As soon as she's back on her feet we will be returning to Home Instead.

Reply from Alexandra Sacker, Director at Home Instead (Enfield)

We very much look forward to welcoming you and your mum back into our service as soon as she is ready and well enough to return to her independent living arrangements. Thank you for your kind words and we wish her a speedy recovery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian F (Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very well supported and cared for during my isolation due to the Covid virus. All the staff who visited me were very kind and supportive. Given I had spent my working life as an ASW (approved social worker) I was very aware of how difficult it can be to be involved in the care of people. Many thanks
to all the staff of Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter M (Son of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the Home Instead care for my mother. She always says she likes all the ladies who visit her and they all have a caring and patient manner. The visits for a 92-year-old lady to have regular company has incredibly improved her moods and helped her overcome the difficulty of living
alone. My enormous thanks to all the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah (Daughter of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was mainly happy with the carers and was able to build up a good relationship with them and it was obvious that they enjoyed supporting Mum. They spent time with her and didn't hurry.
The management had a listening ear and were helpful and fair.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Niece of Client) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was always kept informed of any changes for my Aunt, good or bad, and was most appreciative of the support the carers gave my Aunt when she was in the hospital. Also, from the office team whose response to my urgent calls for help as I live so far away from my Aunt, was so reassuring to me knowing
my Aunt was always well cared for. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clare T (Daughter of Client) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been helping to look after my mother for a couple of years now. Their help has been invaluable. No more so than now, during this very worrying time for us all. They have remained calm, focused on their clients and have kept us informed. The carers still able to attend to my mum
put our minds at rest and ensure she remains as safe and comfortable as possible at home. We cannot thank them enough for their care and professionalism. We would not have managed this long without them.
Wishing everyone safe passage through this frightening time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Daughter of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Home Instead Care. The carers are marvellous, reliable, always helpful and trustworthy. They are also punctual and polite.
The services offered to my mother has been brilliant, with flexible, responsive and regular care reviews. Highly recommended for a personal care
service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G D (Son of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Home Instead is second to none. The carers have a very good relationship with my mother and are sympathetic to her needs. They are proactive in their approach and they provide great comfort to me in knowing that the care of my mother is in capable hands. This is very important
to me as I live in Chile (South America) and I am only able to visit my mother 3 or 4 times a year.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth S (Niece of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring, first class service. The staff go the extra mile and more. I cannot recommend Home Instead Enfield more highly. They not only have supported my aunt but also me as a relative, keeping me fully informed. In very challenging circumstances they have problem solved ways to encourage independence
and dignity. All the staff are extremely supportive and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda D (Client) assisted by family/friend published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good communication at all times. Excellent care people and a joy to have in the house. Very cheerful and happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill B (Niece of Client) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for the care that they provided for my 93-year-old Aunt which enabled her to remain in her own home. The carers were very professional, kind and thoughtful. It was an enourmous weight off my mind that she was being cared for so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ivy H (Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Caregivers have been lovely people and I cannot thank you enough for their excellent care. They need a medal for what they do. I would recommend your company and your services to everyone that needs help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Home Instead (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Enfield) is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Enfield) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Alexandra

Alexandra Sacker

Job Title: Owner/Director

Joined: 2016

Alexandra has been working within the health and social care industry for the past 10 years, starting Home Instead Enfield together with Alistair in 2016. Her past experience ranges from being a Home Manager for young adolescents across North London to working in the financial sector and the travel industry. For many years she was part of Robert Swan OBE's Antarctic expedition team helping with fundraising and operations.


Alex not only has a drive for exceptional organisation, but she is also 100% dedicated to providing quality care and first-class service. Her passion for caring for the elderly stems from her younger years when she witnessed both her grandmother's health issues, one with Alzheimer's and the other with severe mobility issues.


Sohini

Sohini Shah

Job Title: Registered Care Manager

Joined: 2021

Sohini has worked within the adult social care sector for 6 years, after studying Psychology at the University of Nottingham.


Sohini started her career as a team manager for a supported living Scheme. There, she worked with clients with learning difficulties and aiding their developmental skills. She then went on to work as a Care Manager in East London which specialised in dementia care. Sohini now joins us as a Care Manager. We are delighted to have her positive energy on board and welcome her to the Home Instead Family.


Sohini is a regular at her Muay Thai classes and likes to keep active with swimming. During the lockdown, she has found her passion in cooking and experiments with Japanese cuisine..


Kinga

Kinga Foeller

Job Title: Scheduler

Joined: 2019

Kinga supports our Care Co-Ordinator with scheduling tasks.


Hana

Hana Ahmed

Job Title: Compliance Administrator

Joined: 2022

Hana started her career in HR and Risk management during her stay in the UAE for many years after studying business management Hons at Plymouth University. She then returned to the UK and became a full-time carer to her sister who required care after an accident until she was fully independent.


This led her to start work with Home Instead initially as a Care Professional and eventually put Hana's past work experience to excellent use in the office.


Mariusz

Mariusz Murawski

Job Title: Finance and Recruitment

Joined: 2020

Mariusz has previously worked for a Foreign Exchange company in a supervisory role and is used to working within a busy team as well as dealing with customer requests. Mariusz is in charge of payroll and invoice queries and is also helping with the lengthy recruitment process. Mariusz brings a lot of laughter to the team to brighten the day-to-day business of our office life.
Mariusz likes to keep fit with yoga and pilates as well as swimming and he likes to cook.


Ania

Ania Siemienowicz

Job Title: Community Relations Officer

Joined: 2020

Ania initially started as a Care Professional and then a Senior Care Pro before joining the office team part-time at the beginning of 2020. Ania successfully runs fitness classes for the elderly in Enfield and knows her community inside out. Her passion and drive to get people out and about, for providing companionship and a happy environment is completely in the sink with the ethos of what we do at Home Instead. Ania is an integral part of the Enfield Memory Lunch Club run by Home Instead Enfield.


Asma

Asma Mudhir

Job Title: Medication Compliance Assistant

Joined: 2018

Asma first came to Home Instead Enfield a few years ago starting as a Care Professional. She left to concentrate on her family, and 2 teenage daughters, but a chance encounter bumping into her in a supermarket had her return to us in 2022.


Asma's background is in Accounting which she studied at the College of North London. She started her career working as an Accounts Tech/Assistant but now divides her working hours between caring in the field and part-time in the office helping to check our electronic medication records


Frequently Asked Questions about Home Instead (Enfield)

What Type of Services does Home Instead (Enfield) offer?

Home Instead (Enfield) offers Home Care.

How many Carers does Home Instead (Enfield) employ?

Home Instead (Enfield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Enfield) to verify any information. View our terms and conditions. Home Instead (Enfield) has an Enhanced Service – more info.