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Home Instead (Enfield) has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Enfield) has 24 reviews.
Review from Janice A (Daughter of Client) published on 28 March 2018
Submitted via Website •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kim G (Daughter of Client) published on 28 February 2018
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Steve R (Son of Client) published on 2 February 2018
Submitted via Website •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Son of Client) published on 26 September 2017
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.3 (9.250) out of 10 for Home Instead (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Home Instead (Enfield) is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Enfield) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jul 2018
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Job Title: Owner/Director
Joined: 2016
Alexandra has been working within the health and social care industry for the past 10 years, starting Home Instead Enfield together with Alistair in 2016. Her past experience ranges from being a Home Manager for young adolescents across North London to working in the financial sector and the travel industry. For many years she was part of Robert Swan OBE's Antarctic expedition team helping with fundraising and operations.
Alex not only has a drive for exceptional organisation, but she is also 100% dedicated to providing quality care and first-class service. Her passion for caring for the elderly stems from her younger years when she witnessed both her grandmother's health issues, one with Alzheimer's and the other with severe mobility issues.
Job Title: Registered Care Manager
Joined: 2021
Sohini has worked within the adult social care sector for 6 years, after studying Psychology at the University of Nottingham.
Sohini started her career as a team manager for a supported living Scheme. There, she worked with clients with learning difficulties and aiding their developmental skills. She then went on to work as a Care Manager in East London which specialised in dementia care. Sohini now joins us as a Care Manager. We are delighted to have her positive energy on board and welcome her to the Home Instead Family.
Sohini is a regular at her Muay Thai classes and likes to keep active with swimming. During the lockdown, she has found her passion in cooking and experiments with Japanese cuisine..
Job Title: Scheduler
Joined: 2019
Kinga supports our Care Co-Ordinator with scheduling tasks.
Job Title: Compliance Administrator
Joined: 2022
Hana started her career in HR and Risk management during her stay in the UAE for many years after studying business management Hons at Plymouth University. She then returned to the UK and became a full-time carer to her sister who required care after an accident until she was fully independent.
This led her to start work with Home Instead initially as a Care Professional and eventually put Hana's past work experience to excellent use in the office.
Job Title: Finance and Recruitment
Joined: 2020
Mariusz has previously worked for a Foreign Exchange company in a supervisory role and is used to working within a busy team as well as dealing with customer requests. Mariusz is in charge of payroll and invoice queries and is also helping with the lengthy recruitment process. Mariusz brings a lot of laughter to the team to brighten the day-to-day business of our office life.
Mariusz likes to keep fit with yoga and pilates as well as swimming and he likes to cook.
Job Title: Community Relations Officer
Joined: 2020
Ania initially started as a Care Professional and then a Senior Care Pro before joining the office team part-time at the beginning of 2020. Ania successfully runs fitness classes for the elderly in Enfield and knows her community inside out. Her passion and drive to get people out and about, for providing companionship and a happy environment is completely in the sink with the ethos of what we do at Home Instead. Ania is an integral part of the Enfield Memory Lunch Club run by Home Instead Enfield.
Job Title: Medication Compliance Assistant
Joined: 2018
Asma first came to Home Instead Enfield a few years ago starting as a Care Professional. She left to concentrate on her family, and 2 teenage daughters, but a chance encounter bumping into her in a supermarket had her return to us in 2022.
Asma's background is in Accounting which she studied at the College of North London. She started her career working as an Accounts Tech/Assistant but now divides her working hours between caring in the field and part-time in the office helping to check our electronic medication records
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