Alina Homecare St Albans and Mid Herts

Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield AL10 0RN
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9.9 23 Reviews
  • Alina Homecare St Albans and Mid Herts, Hatfield
Alina Homecare St Albans and Mid Herts is a high-quality home care provider that offers a variety of care services to people in Flamstead, Hatfield, Harpenden, Markyate, Redbourn, St Albans, Welwyn Garden City & Wheathampstead.

The manager and the care team believe the best care is tailored to meet the individual needs of every person, and they ensure truly person-centred care is offered on a daily basis.

Care package options include services such as general Homecare and Live In services, as well as more specialist care services such as disability and complex care.

Respite services are available for those who need a break.

Staff treat the client with respect and dignity at all times.

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Care Provided by Alina Homecare St Albans and Mid Herts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natasha Sylvester (Branch Manager)

Funding & Fees Guide for Alina Homecare St Albans and Mid Herts

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare St Albans and Mid Herts Reviews (23)

Total of 23, showing 21-23
9.9

Alina Homecare St Albans and Mid Herts has a Review Score of 9.9 (9.873) out of 10, based on 12 reviews in the last 2 years. Over all time Alina Homecare St Albans and Mid Herts has 23 reviews.

Overall Experience

  • 23
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Date Published

23
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11

Review from Sarah C (Daughter of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Alina have been caring for my mother in her home for the past few years. She is now 95 with a diagnosis of Alzheimer's. As my mother's health deteriorated, they needed to be more patient and give her more support. They did so, and the managers were very helpful in identifying different
ways in which they (and I) could do this. Latterly the social worker asked for morning and evening visits to help with personal care and medication. My mother was often reluctant for their help which limited what they were able to do, but they did as much as they could, handled her very well and kept me well informed. As the relationship evolved, they supported both my mother and me, and I cannot speak highly enough about them. The managers are experienced and helpful, and staff I had contact with were lovely, I am happy to recommend them to anyone needing personal care for an elderly person on their own.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemary G (Client) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers extremely friendly and helpful. Their visit timings are very accurate and they are willing to stay on longer if needed. All of them leave the shower and bathroom very clean and tidy.

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Review from Andrew Y (Son of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my pleasure to provide a review for Alina Homecare, Hatfield, who are currently looking after my father by providing three visits daily since Nov 2018. His medical condition is such that he struggles with short term memory together with other issues associated with an 87-year-old.
In my experience,
the team at Alina provide a quality of service that is of an extremely high standard that instils peace of mind for both client and relatives.
The team are always approachable and where necessary receptive to implementing change if required. Alina adopts a telephone check in and out policy and provides legible daily record keeping, essential for traceability.
Without hesitation, I highly recommend Alina Homecare and would suggest that they are the benchmark to follow.

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Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Alina Homecare St Albans and Mid Herts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Alina Homecare St Albans and Mid Herts is calculated as follows: ( (64 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 71 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare St Albans and Mid Herts is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Natasha

Natasha

Job Title: Branch Manager

Joined: 2022

Branch Manager Natasha is proud to lead such a dedicated team, who work so effectively together to ensure the highest quality Home Care for their clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare St Albans and Mid Herts to verify any information. View our terms and conditions. Alina Homecare St Albans and Mid Herts has a Platinum Service – more info.