Alina Homecare Hemel Hempstead

Suite 212 Biz Space, Imex House, 575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.8 34 Reviews
  • Alina Homecare Hemel Hempstead, Hemel Hempstead
Alina Homecare Hemel Hempstead provides the best possible care to clients in Abbots Langley, Bedmond, Berkhamsted, Bourne End, Bovingdon, Chesham, Chipperfield, Flauden, Hemel Hempstead, Kings Langley, Leavesden, Nash Mills, Northchurch, Piccotts End, Pimlico & Potten End.

The manager and care team delivers person-centred home care and live-in care services to enable clients to live at home independently for as long as possible.

Specialist care services such as complex and disability care are also offered, as are respite care services.

Staff selected display a strong sense of compassion and have good past care experience.

They are then DBS and fully reference checked before undertaking extensive training.

Clients and their families are kept up to date about all care decisions that are made.

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Care Provided by Alina Homecare Hemel Hempstead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natasha Sorene (Branch Manager)

Funding & Fees Guide for Alina Homecare Hemel Hempstead

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Hemel Hempstead Reviews (34)

Total of 34, showing 1-20
9.8

Alina Homecare Hemel Hempstead has a Review Score of 9.8 (9.765) out of 10, based on 17 reviews in the last 2 years. Over all time Alina Homecare Hemel Hempstead has 34 reviews.

Overall Experience

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Date Published

34
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Review from Sharon W (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with dementia and whilst living in a retirement community she needed additional daily care for meals as well as social and some safe guarding each day. After significant research across agencies we chose Alina as they were flexible, experienced and friendly. The team have been fantastic
from day one, everything we ask for is addressed, great suggestions for improved care are made and the team take time for items that are not within the care plan such as assisting with a freezer defrost which was causing Mum concern.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your lovely review. I will pass on your gratitude and kind words to all the team. It is a pleasure caring for your mum and we are pleased we are supporting and helping her. Thank you again.


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Review from Ann Y (Wife of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from carers. They come on time, have a good relationship with the person they are caring for. They talk to them all the time which has a calming effect. They also tidy up afterwards and offer any help such as taking bins out and making beds.
It is an excellent service from well-trained
staff.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your lovely, kind words about our team. I will pass on your words to the team, thank you again.


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Review from Liz H (Niece of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown towards my auntie over the last 4 years by the Alina Homecare Hemel Hempstead team has been outstanding.
Nothing was too much for them and the care that they gave took the daily stress of caring for an elderly relative away from us.
My aunt was quite a character. The
carers accepted her ways and how she lived. Their amazing care allowed her to stay in her home and to die at home.
Our heartfelt thanks go out to each and every one of the carers. We will always be so very grateful to the Alina team.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a lovely review. I am so pleased you found the level of care provided by the staff outstanding and that our support helped to relieve the daily stress. Your auntie was an absolute pleasure to care for and we are so pleased we were able to provide her with end-of-life care at home. I will pass on your gratitude to the team.


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Review from R H (Son of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. Kind engaging and warm. Perfect for our Mum. Highly recommend.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your kind words, I will pass on your feedback to the team.


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Review from Lynne S (Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oh my goodness! I can't believe how absolutely fantastic the last few days have been with Alina Healthcare carers looking after me.
To allow my husband to have a well-deserved respite break, I approached Alina Healthcare to provide care morning and evening. I am a permanent wheelchair user with MS
and require full assistance getting me up washed/showered and dressed in the morning plus getting me undressed and back to bed in the evening.
A full needs assessment was undertaken prior to the start of my husband's break and I had the opportunity to meet the staff who would be providing care.
Without exception, all the staff providing my care were wonderful. I was treated with dignity and respect at all times. The staff ensured that I was comfortable and satisfied with the care. They chatted with me throughout and we shared a good few laughs!
I really can't thank Alina Healthcare for making my first experience of being cared for by someone other than my husband so fantastic. Thank you!

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a wonderful review! I am so pleased you find the care wonderful and that you feel comfortable with us supporting you! I will pass on your positive words to the team. Thank you again.


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Review from V K (Daughter-in-law of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Alina Homecare Hemel Hempstead were brilliant with my father-in-law's care. Two staff members in particular were fantastic support and organised the most wonderful carers to visit my father-in-law when he needed assistance. We had to ask for quite a few changes to the visiting times and
nothing was ever too much. Our requests were actioned immediately. It's reassuring to have the same people coming in and they were all so friendly, gentle and caring and respectful and they went beyond requirements when needed.
The only reason we stopped having the care was due to my father-in-law being admitted to hospital.
Thank you.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your lovely review. I am please you found our team so friendly, helpful and caring. I will pass on your gratitude to the team.


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Review from Simon H (Brother of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister needed help with caring for herself. She was not eating and was unable to care for her home. The improvement since the carers started visiting is remarkable. They make sure she eats a good meal daily and keeps the home clean and organised. She particularly appreciates that they like her dog.
After four weeks she is much less depressed. The carers seem to really take an interest in her and enjoy chatting.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for a lovely review. We are so pleased that the care is making such a positive difference in her life and that her health is improving! Will pass on your positive feedback to the team.


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Review from M R (Son-in-law of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely and caring, which made the introduction of home care for my in-laws a lot easier than expected. My in-laws soon got used to the routine and now look forward to their visits, and enjoy the company.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your review. We are glad you find the staff lovely and caring and that your in-laws look forward to the care visits. We will pass on your kind words to all staff.


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Review from A R (Daughter of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Alina to be very helpful especially as I had not been familiar with finding care previously. They were caring, professional and very helpful and have remained so throughout. The carers are lovely and my parents, despite reservations, have accepted them and seem to enjoy the company. Thoroughly
recommend.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for taking the time to submit this review. We are delighted you find the care helpful and that your parents are accepting and enjoying the care visits. We will pass on your kind words to the team.


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Review from J D (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the carers who visit our father every morning. They arrive on time and are always cheerful, and Dad enjoys seeing them.
They take a genuine interest in our father and his health, and have on 2 occasions contacted me when they have been concerned about something, which
I am so grateful for.
In addition to this, we have access to the app, which is invaluable as it provides us with information regarding Dad's mental and physical health, as well as the tasks the carer has carried out.
Dad would like to continue living independently for as long as he can, and with Alina supporting the family in helping him, he is able to do so and we are very grateful.
Thank you all.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a wonderful review. We are so pleased your dad is able to continue living independently with the support from our team. He is an absolute pleasure to care for. We will pass on your kind words to the staff that support him, who will be pleased to know that their care they provide has made such a positive impact.


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Review from Jane W (Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the speed the team responded to our initial phone call for help. For the most part the carers we have had have been effective, kind and professional. There is a range of experience amongst the carers and this is reflected in the quality of care given. All in all I am very satisfied
with the care I have received from Alina.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your positive review, we are so pleased you feel our team are so responsive to your needs. We will share this feedback with the team.


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Review from M W (Son of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have been such a help for all the family.
We now have the reassurance that someone is checking in on Dad each morning and giving us feedback using the app, so we know if he needs anything from us.
Not only have they been performing the key task of changing a stoma bag, but they also
let us know how Dad is feeling and tidy up as well.
We are so glad to have Alina Homecare and grateful for their help.

Reply from Karina Vettorel, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your lovely review. It is so nice to hear that we are being helpful and reassuring to your family and able to provide the best support to your Dad. I am glad you are happy with our services. I will pass to the carer your lovely comments.


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Review from P B (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frail and elderly couple, we registered with Alina in 2023 in case of need in the future. How glad we did because an emergency arose in January 2024 when I, the official carer for my husband, fell and fractured my leg needing a two hour operation and subsequent complete immobility for two weeks.
Within a day or so Alina came to our rescue and provided personal care for me plus domestic help with general household chores. During the past six weeks of my recovery, we have had excellent service from Alina in the form of two regular carers who always arrived with a smile and cheery greeting, attended to their tasks with enthusiasm and efficiency and made our life bearable during this rather traumatic time for us. They arrived on time, adapted quickly to our needs and were flexible doing the tasks required of them. Some of the meals prepared for us were delicious. We hope we shall not need help for a while, but if we do, we will have no hesitation in turning to Alina for help again.

Reply from Karina Vettorel, Branch Manager at Alina Homecare Hemel Hempstead

Dear P, thank you for the lovely review. I am so glad to hear that your experience with us from Alina has been positive. We pride ourselves to ensure we go above and beyond to provide an excellent service to our clients. I will pass your feedback to our lovely carers and we will be always here to support when needed.


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Review from Peter S (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swift, accurate and cheerful service given in a kind way.

Reply from Karina Vettorel, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for this review, Peter. We are so pleased that you are happy and are finding our services kind and accurate. We always strive to provide the best services to our customers. We will share your lovely comments with the team.


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Review from Karen P (Daughter of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's carers are all amazing girls.
Caring, empathetic, attentive and sympathetic only explain a small part of the love and attention they provide Mum with, in turn making Mum feel better about herself and he needs and is also able to have a laugh with her carers.
They really cheer her up.

Reply from Karina Vettorel, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for this lovely review, Karen. We are so pleased that you and Mum find our carers caring, empathetic and attentive. It is rewarding for us to hear that Mum feels better and can have a laugh with the carers. I will share your lovely comments with the team.


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Review from Susan H (Wife of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the carers helpful and reliable.

Reply from Karina Vettorel, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for this lovely review. We are so pleased you find our carers so helpful and reliable. I will share your lovely comments with the team.


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Review from Susan W (Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of my care, I have always been delighted with my care. All of the carers are very well trained and I enjoyed seeing them every visit, I am treated with care and dignity and feel clean and tidy for the day ahead. If time permits, they will also do little tasks for me which they are
happy to do. Overall, excellent care.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for this lovely review, we appreciate you taking the time to share how you have found Alina Homecare's services and staff team. We are so pleased you feel you have dignity with your care. We will share your kind words with the care team, they will be so pleased.


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Review from J W (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina carers have been helping to care for my mother for several months. They usually arrive on time and despite their many care call commitments and sometimes rushing, they are kind, respectful, patient and usually knowledgeable. Some carers are more experienced than others and some take more care
when handling my elderly and very frail mother. Alina have been very attentive to changes when required and helping out where other agencies have failed often at the last minute for which I am very grateful. They have also provided the same team of carers with whom my mother is familiar thus giving us consistency. I would have no hesitation in recommending them to others looking for care of their loved ones.

Reply from Leigh Divey, Registered Manager at Alina Homecare Hemel Hempstead

Thank you for your kind words. We are so pleased you're happy with the service provided and we will ensure your feedback is passed to the regular carers that visit your mum.


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Review from Sean B (Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think they are a very good company and do a good job. There are some things to work on, for example, some of the carers don't do the tasks as set out in the care plan. I think the staff could be trained better with disability awareness. Some staff are excellent and very experienced but the newer ones,
not so. I think some of the staff are too young and inexperienced to be supporting me. The carers complete the tasks I ask them to do mostly but sometimes I feel they seem to be in a hurry especially in the evenings.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Hemel Hempstead

We appreciate all constructive feedback that enables us to monitor our service delivery. We discuss it with our clients as we have done in this case and share with the care team involved to collectively work together to ensure the agreed support is provided consistently and to our high standards.


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Review from L M (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Alina Homecare for over a year for my elderly parents. They now have carers in daily. We have found Alina, reliable, flexible, and understanding. There are particular carers within the team that have gone above and beyond to ensure that my mother (who has dementia) is happy and settled.
They truly care and we cannot thank them enough for the care they have given our parents. They will highlight any issues as soon as possible and record their daily visits on an app so we can see what has happened on that day and the care they have provided. The Manager is easy to get on with, caring and wants the best. We have built up a good relationship with her over the months and she has listened to our requests and helped as soon as possible.

Reply from Leigh Divey, Manager at Alina Homecare Hemel Hempstead

Thank you for your positive review and kind words. We are so pleased to have been able to help your parents, it was an absolute privilege to provide their care.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Alina Homecare Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Alina Homecare Hemel Hempstead is calculated as follows: ( (79 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 102 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Hemel Hempstead is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Natasha

Natasha

Job Title: Branch Manager

Joined: 2016

Branch manager, Natasha is very proud of her team's high-quality and compassionate care services.


Frequently Asked Questions about Alina Homecare Hemel Hempstead

What Type of Services does Alina Homecare Hemel Hempstead offer?

Alina Homecare Hemel Hempstead offers Home Care.

How many Carers does Alina Homecare Hemel Hempstead employ?

Alina Homecare Hemel Hempstead employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Hemel Hempstead to verify any information. View our terms and conditions. Alina Homecare Hemel Hempstead has a Platinum Service – more info.