Alina Homecare Hemel Hempstead

Suite 212 Biz Space, Imex House, 575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.8 34 Reviews
  • Alina Homecare Hemel Hempstead, Hemel Hempstead
Alina Homecare Hemel Hempstead provides the best possible care to clients in Abbots Langley, Bedmond, Berkhamsted, Bourne End, Bovingdon, Chesham, Chipperfield, Flauden, Hemel Hempstead, Kings Langley, Leavesden, Nash Mills, Northchurch, Piccotts End, Pimlico & Potten End.

The manager and care team delivers person-centred home care and live-in care services to enable clients to live at home independently for as long as possible.

Specialist care services such as complex and disability care are also offered, as are respite care services.

Staff selected display a strong sense of compassion and have good past care experience.

They are then DBS and fully reference checked before undertaking extensive training.

Clients and their families are kept up to date about all care decisions that are made.

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Care Provided by Alina Homecare Hemel Hempstead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natasha Sorene (Branch Manager)

Funding & Fees Guide for Alina Homecare Hemel Hempstead

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Hemel Hempstead Reviews (34)

Total of 34, showing 21-34
9.8

Alina Homecare Hemel Hempstead has a Review Score of 9.8 (9.765) out of 10, based on 17 reviews in the last 2 years. Over all time Alina Homecare Hemel Hempstead has 34 reviews.

Overall Experience

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  • 8
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Date Published

34
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17

Review from Barbara B (Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all my carers excellent - helpful, caring, empathetic. Wonderful. However, the manager leaves a lot to be desired; constantly altering my visit times without notice to either the carers or myself. She displays a coldness towards her carers, in matters such as sickness, which I find inexplicable.
Also, she does not seem to understand the danger I am in with narcolepsy and cataplexy - eg. one thing that causes it is surprise, and yet she has sent carers unknown to me many times. An example of this happened only this morning when a member of staff, who I have not seen for ages, arrived and I collapsed immediately. In the past, I have collapsed in the street as well.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Hemel Hempstead

We are clearly disappointed to read this review. We always make it clear to all clients and families that our carers are all trained to the same high standard and although we try to accommodate the same carers visiting the same clients for each call this is not always possible, especially whilst working through a pandemic. Our Hemel Hempstead branch has been professionally and successfully run by our manager since 2017; the Care Quality Commissions rated the service as Good in 2019.


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Review from Tasneem R (Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Alina Care for about 3 years and they understand my needs, physical and emotional. So I am very satisfied with the carers and management. Thank you so much.

Reply from Leigh Divey, Manager at Alina Homecare Hemel Hempstead

Thank you for your positive review and kind words. We are pleased that we can enable you to continue living independently.


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Review from Christine J (Niece of Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt's needs are becoming more challenging and her regular carers are consistently understanding, kind, caring, professional and helpful. One of her carers, in particular, is outstanding; proactive and thoughtful.

Reply from Leigh Divey, Manager at Alina Homecare Hemel Hempstead

Thank you so much for your kind words. We will be sure to share this with your care workers.


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Review from A M (Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are amazing. I would not survive without them.

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Review from Roger P (Son of Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The standard of the care personnel provided by Alina was acceptable. However, the charging for time beyond the contracted hours (charged in 15-minute blocks) is very steeply in favour of the provider and in my opinion is being abused to extract additional monies from the client. For example, the invoice
entries on my parent's account showed the carer was allegedly there exactly 1 minute into the excess charge window, on more than 1 occasion. I'm highly suspicious of this practice and recommend anyone who is using Alina to have it stated in writing that care providers can only stay beyond their contracted hours if it is agreed with the client on the day before the contracted hours are exceeded. I was expecting higher standards of operation from Alina. We have now switched provider and are very happy with the new service, there are no such financial issues to deal with.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Hemel Hempstead

We are very disappointed to read this review. We openly discuss costs with a client and their family at the initial consultation, set these out in their contract and at subsequent reviews.
If a client unexpectedly needs a little extra help, our carers have a cushion of time to give which we don’t charge for. However, when customers repeatedly go beyond this cushion even after it has been clearly explained that this will result in additional costs, then we will charge in line with our terms and conditions. We are very proud of the great quality care our carers provide and hope others respect that their skills need to be paid for.


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Review from Gill C (Daughter of Client) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used Alina for care visits 3-times a day for my mother who lives some distance from me. Lovely carers who provided great care for my mum giving me peace of mind each day that she had everything she needs. Good communication with carers and managers. Would use again and recommend.

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Review from M B (Client) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good companionable people, who work very hard and leave the house in a better state than when they came.

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Review from Alfred O (Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Come rain or shine, always on time.

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Review from A H (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care I receive.

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Review from Gladys W (Client) assisted by family/friend published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall all the carers are very friendly and helpful. They are happy to do any extra obs I ask them to do.

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Review from Chrissie J (Niece of Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been receiving regular care for a couple of years. Alina Homecare have provided first-class carers and service which has enabled my aunt to continue to live in her own home and has given me confidence that she is safe and has everything she needs.

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Review from Sue F (Daughter-in-law of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare in Hemel Hempstead have been caring for my mother-in-law since December 2018 starting with just a few visits a week, however, her condition has deteriorated rapidly and she now has several visits each day. The carers have all been brilliant and there are one or two of her regular carers
who are absolutely outstanding!


I find the management at Alina very good, readily available on the phone or in person, easy to talk to and open to consider whatever we feel would be best for Mum. Alina have been able to change/increase her care package remarkably quickly which has made things run smoothly for us and knowing that the carers are there so often has taken a lot of pressure off the family. Yes, there may be the occasional change to staff or timing that upsets Mum but they are always ready to listen and try to solve any problems.


I would highly recommend the Hemel Hempstead branch of Alina Homecare to anyone needing home care for themselves or their loved ones in this area.


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Review from Rob (Son-in-law of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Hemel Hempstead have provided a three-visit per day care service to our elderly relative for well over a year now. I am pleased to say that the service provision and the manner in which it is managed has always met or exceeded expectation. The staff who attend the house are professional,
polite, attentive and genuinely caring; the office support is efficient, and the upper management are accessible should they be needed. In an industry with a reasonably high staff turnover, it is worthy of note that in our experience many of the carers are long-standing staff, the benefit of which is longer-term relationships with our relative which in turn promotes a good sense of well-being. I have no hesitation in recommending the services of the manager and her team.

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Review from Priscilla P (Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Management is the main problem in this company because there's a lack of communication, compassion, empathy and understanding! Considering they're running a care company this is a huge problem. The management are very unprofessional and treat their staff and customers appallingly so the good carers
leave and so do the customers eventually as it isn't always easy to find another care provider. Quite a few of their customers can't or won't speak out but I was given notice of termination for my care package because I mentioned in a customer questionnaire and head office I find the manager and operations manager unapproachable and asked who to speak to! I was portrayed as awkward and unreasonable but I don't think it's unreasonable to complain about being given food poisoning, having my safety compromised etc.

Reply from Justine Pickford, Operations Director at Alina Homecare Hemel Hempstead

We’re deeply saddened by this review.
We have built a strong reputation in the local area for providing high quality services and have a loyal and dedicated staff team. We conduct regular client and staff reviews which help develop our services and the support given to our staff. Demand for our services in Hemel is growing, resulting in a recent move to larger premises - the opening was marked by a great social event attended by the Mayor and many satisfied clients and staff.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Alina Homecare Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Alina Homecare Hemel Hempstead is calculated as follows: ( (79 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 102 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Hemel Hempstead is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Finalist - Homecare

Recipient: Alina Homecare

Date: Tuesday 06 Oct 2020 More details

Finalist - Excellence in Training

Recipient: Alina Homecare

Date: Tuesday 06 Oct 2020 More details

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Meet the Team (1)

Natasha

Natasha

Job Title: Branch Manager

Joined: 2016

Branch manager, Natasha is very proud of her team's high-quality and compassionate care services.


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