Bee's Care Agency Ltd

154 City Way, Rochester ME1 2AU
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8.0 9 Reviews
  • Bee's Care Agency Ltd, Rochester
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Care Provided by Bee's Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bee's Care Agency Ltd
  • Person in charge
  • Rachel Syer (Manager)
Are you the Owner/Manager of Bee's Care Agency Ltd? View your Advertising Options

Bee's Care Agency Ltd Reviews (9)

8.0

Bee's Care Agency Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Bee's Care Agency Ltd has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
0
0
1
8

Review from Sharon A (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bee's Care Agency has been fantastic in looking after my mum. The manager and her team are friendly, knowledgeable and have looked after my mum really well. I wouldn’t hesitate to recommend them. Mum’s dementia has become worse and we’ve had to make the decision to move her into a care home, for 24-hour
care, after 3 years with Bee's.
If you’re looking for quality care speak to Bee's.

Reply from Rachel Frost, Registered manager director at Bee's Care Agency Ltd

Thank you Sharon for your kind words. It has been an absolute pleasure.


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Review from N H (Son of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a particularly stubborn, set in her ways individual, and went downhill quite quickly when Dad died in October 2020. Mum had several transient ischaemic attacks which led to gradually worsening dementia, and her ability to look after herself properly. As a result, we started having carers coming
in once a day, then twice. They were so caring and kind, and innovative in trying different ways to motivate Mum to do various things from simple things like taking her tablets to washing. Mum eventually warmed to the carers, no mean feat for someone as stubborn as my Mum. Mum is now in a care home, but she managed to stay in her home for longer because of Bees. Both carers were super helpful, in fact the whole team were a credit to Bee's. Would heartily recommend them.

Reply from Rachel Syer, Registered manager director at Bee's Care Agency Ltd

Thank you very much for your kind words. We feel honoured to have been a part of Mum's journey and humbled that support provided made a positive impact.


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Review from Julie H (Daughter of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are indebted to Bee's Care for providing such a reliable, kind, professional and friendly home service for my mother. She developed vascular dementia and required personal care very rapidly. Bee's carers allowed us to have an hour's respite every day to shop etc, knowing that mum was
in safe hands. The carers were genuinely sad to say goodbye to us and mum when she moved to a care home.

Reply from Rachel Frost, Registered manager director at Bee's Care Agency Ltd

Thank you for your kind words and thank you for letting us be a part of your journey. We wish you all our very best.


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Review from P H (Husband of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife (aged 80) has Vascular Dementia and I (aged 85) am her main carer. Without the professional, efficient and effective care services provided by Bees Agency I would not have been able to cope.
As far as possible the management staff sent the same friendly favourite carer each day, always going
the second mile to help make her feel secure and safe, dignified, warm and wanted, happy and content.
I would recommend this Agency to anyone looking for good quality home care services.

Reply from Rachel Frost, Registered manager director at Bee's Care Agency Ltd

Thank you very much for such a lovely review. We were honoured to be a part of your journey. Stay safe and take care.


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Review from D C (Friend of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A small agency with friendly and caring staff, used by my friend for several years until she had to go into hospital and then a nursing home. Because the agency has a small pool of staff, my friend got to know most of the carers quite well and they understood what she needed. The manager is very supportive
and quickly deals with any issues or complaints. This agency was recommended to us and we in turn would be happy to recommend it to others.

Reply from Rachel Frost, Registered Manager at Bee's Care Agency Ltd

Thank you for the lovely review. It is nice to see feedback in writing.


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Review from Zelda L (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bee's Care Agency have been looking after my parents now for a few years. They are extremely efficient, listen to the care needs and requirements and communicate regularly to ensure the best service is being provided. They have good carers working for them and do regular spot checks to ensure carers
are being as good as they can at their job. The staff all have lots of experience and are very helpful in making sure things are in place and the client is safe and well looked after. Bee's are a little more bespoke than your typical agency, compared with other agencies I believe Bee's are up there in the top few that are overall a good service and who really do care.

Reply from Rachel Frost, Registered Manager Director at Bee's Care Agency Ltd

Thank you for such a nice review. It's great to have such good feedback.
When looking for home care its nice for people to get a feel of other's experiences who use a home care service.


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Review from Ross L (Son of Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bee's have been caring for my mum for over three years now. My dad lives with my mum and has mild dementia; juggling care in this dynamic is difficult, and Bee's has worked with the family's strict requirements about how the household and relationship must be managed. They readily adapted to mine and
my sister's requirements around security and communications. Our core problems with the previous care agency was them not adhering to the visit schedule, and for not attending for the full duration nor completing all tasks; a situation totally reversed. Bee's management have high standards for their staff, and so all visits are on time, completed in full, and delivered with understanding. On many occasions, they've gone above and beyond. Management are: thoughtful and responsive; considerate of mine and my sister's needs as well as our parents'; full of advice from great experience of the whole care ecosystem. Ultimately, this agency and its staff are flexible, reliable, and trustworthy.

Reply from Rachel Frost, Registered manager director at Bee's Care Agency Ltd

Thank you for such a lovely review. Getting feedback like this is a great achievement so thank you.


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Review from Mike J (Son of Client) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 5 months, my 93-year-old mother has received care 3 times a day from Bee’s Care Agency following a hip replacement operation. Having been very independent prior to this, together with the onset of dementia, it was always going to be very difficult for her to accept support. I need not have
worried. Bee’s have been excellent from beginning to end. They made a home visit to assess Mum’s needs and immediately set in motion her care package. Mum’s carers are very experienced and have created a good relationship with her. They have been extremely thoughtful and thorough looking after her personal wellbeing, food and cleanliness of the house. They are good at keeping in touch should any issues arise and have put in place robust procedures to minimise the risk from the COVID-19 virus. I have no hesitation in recommending Bee’s Care Agency to anyone.

Reply from Rachel Frost, Registered Manager Director at Bee's Care Agency Ltd

Thank you very much for your lovely feedback. I am really glad you are happy with the service we provide.


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Review from Mary B (Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client with Bee's since October 2017. During this time, my level of care has changed dramatically, from three times a day to just once a day. The staff who have cared for me have always been respectful, sympathetic and have always gone that extra mile. They helped me through some very
dark days for which I am very much appreciative. The office staff have been more than helpful with any query I may have had.
Many thanks to the whole team.

Reply from Rachel Frost, Registered manager director at Bee's Care Agency Ltd

Thank you for your lovely words.
We have enjoyed getting to know you and I know the team think very highly of you too.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Bee's Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bee's Care Agency Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bee's Care Agency Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Bee's Care Agency Ltd

What Type of Services does Bee's Care Agency Ltd offer?

Bee's Care Agency Ltd offers Home Care.

How many Carers does Bee's Care Agency Ltd employ?

Bee's Care Agency Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bee's Care Agency Ltd to verify any information. View our terms and conditions. Bee's Care Agency Ltd has a Basic Service – more info.