Trust Care Agency

Unit 1B Rouen House, Rouen Road, Norwich NR1 1RB
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7.8 1 Review
  • Trust Care Agency, Norwich
Situated in Norwich, Trust Care Agency delivers home care services to people living in the local community. The team are friendly and professional and are able to deliver care and support for a wide range of needs. Their services vary from companionship to live-in care, and they offer as little or as much support as is required.

Contact the team to find out more.

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Care Provided by Trust Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Trust Care Agency Ltd
  • Person in charge
  • Wendy Brown (Owner/ Registered Manager)

Funding & Fees Guide for Trust Care Agency

  • Prices

  • Please contact us for the latest fees

Trust Care Agency Reviews (1)

7.8

Trust Care Agency has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Trust Care Agency has 1 review.

Overall Experience

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Date Published

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Review from C M (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Trust Care Agency for several months now and have had an extremely positive experience so far. We have 3 different carers who come and support my mum and they have all been conscientious and helpful and have highlighted any important issues directly so that these can be addressed.
Communication with the manager has been very easy and I have been able to discuss progress and adjust care as required to suit our needs, and this has been fed back to the carers in a timely fashion. I feel reassured that the staff have mum's best interests at heart and I appreciate their advice and input on ways to further improve things.
There is a mobile app that allows service users/family to see comments from each visit and to know what activities were done during the visit, which I have found extremely helpful and reassuring and is a great feature of the service.

Reply from Charley-Louise Hubbard, Care Manager at Trust Care Agency

Thank you for a lovely review, we are glad you're happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Trust Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Trust Care Agency is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Care Agency is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Trust Care Agency

What Type of Services does Trust Care Agency offer?

Trust Care Agency offers Home Care.

How many Carers does Trust Care Agency employ?

Trust Care Agency employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Care Agency to verify any information. View our terms and conditions. Trust Care Agency has an Enhanced Service – more info.