Ascot Care Agency

38 Skinnergate, Darlington, County Durham, DL3 7NR
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9.7 20 Reviews
  • Ascot Care Agency, Darlington
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Care Provided by Ascot Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer

Good to Know

  • Owner
  • Ascot Care Agency
  • Person in charge
  • Julie Tomlins (Manager)

Funding & Fees Guide for Ascot Care Agency

  • Prices

  • Starting at £16.90 per hour

  • Our fees start at £16.90 per hour for a 1 hour call
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Ascot Care Agency Reviews (20)

9.7

Ascot Care Agency has a Review Score of 9.7 (9.738) out of 10, based on 8 reviews in the last 2 years. Over all time Ascot Care Agency has 20 reviews.

Overall Experience

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Review from M S (Friend of Client) published on 12 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home and people. Kind, compassionate and patient centred service. Would highly recommend to anyone. The staff can’t do enough to ensure not only the patient but also the immediate family feel part of a trusted support network.

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Review from R T (Friend of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looked professional in their uniforms. They spoke politely and asked my friend what she would like for lunch giving her a choice. They chatted to us whilst getting on with their jobs. My friend was asked if she required anything else doing and she asked if the bed could be made up, the cares
did this with no questions asked. It was nice to see some smiling faces and to see people who enjoy their work. My friend spilt a bit of food on her top and very casually without it being mentioned it was quickly and discreetly wiped away. Lovely girls a pleasure to have met them.

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Review from M F (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and level of care are fantastic I would not hesitate in recommending Ascot Care. As a family we have engaged with their services for a few months now, their staff are always professional, courteous and caring.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Ascot Care Agency

Thank you for your glowing review of Ascot Care Agency. We're thrilled to hear that you find our service and level of care fantastic and that you wouldn't hesitate to recommend us. It's wonderful to know that your family has had a positive experience engaging with our services over the past few months. Our staff takes great pride in being professional, courteous, and caring, and we're delighted that you've noticed and appreciated their dedication. We are committed to continuous improvement and providing the best possible care for our clients, so if you have any feedback or suggestions, please feel free to share them with us. Thank you for choosing Ascot Care Agency!


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Review from C H (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care throughout. I can't thank this team enough for the care given to my mother. Nothing is ever a bother from any of the staff. The attention to my mother's personal hygiene and keeping her home clean is 10 out of 10 thank you all so much.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Ascot Care Agency

Many thanks for sharing your positive experience with Ascot Care Agency. Ensuring the comfort and well-being of our residents is our top priority, and we're delighted to hear that you've experienced nothing but exceptional care from our staff. Your recognition of our attention to your mother's personal hygiene and the cleanliness of her home means a great deal to us. We strive for excellence in every aspect of our care, and we're thrilled to hear that our efforts have made a positive impact on your family. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any feedback or suggestions, please feel free to share them with us. Thank you for choosing Ascot Care Agency!


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Review from S M (Son of Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another year – my mother the service user has been looked after since 2017.
Ascot have consistently been efficient, dedicated to my mother and always kept the family informed.
Ascot have contributed to my mother’s overall well-being and with having dementia, constant and adaptive support is essential.
Ascot provided a small team of 5 ‘familiar’ faces, thus keeping any disruption to a minimum.
All issue are rare and dealt with promptly, courteously. Office back up at Ascot is excellent, communication clear and reliable/professional. 100% satisfied.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Ascot Care Agency

Many thanks for sharing your positive experience with Ascot Care Agency. We're honoured that you have chosen us to care for your mother since 2017. It's heartwarming to hear that our team has consistently provided efficient and dedicated care, kept you informed, provided adaptive support, addressed issues promptly and contributed to your mother's overall well-being. Your satisfaction means the world to us, and we're pleased that our efforts to provide a small team of familiar faces have helped minimize disruption for your mother. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any feedback or suggestions, please feel free to share them with us. Thank you for choosing Ascot Care Agency!


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Review from Jean M (Wife of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care my husband is given is done with care and dignity and he is always left clean and comfortable.

Reply from Julie Tomlins, Manager at Ascot Care Agency

Many thanks for your review and for taking the time to submit it.


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Review from C C (Client) assisted by family/friend published on 11 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If it wasn't for the help from the care company and carer my wife would be having a more stressful time trying to care for me. The care component I receive is a load off my wife and she can relax even if it's just for a few hours a week.

Reply from Julie Tomlins, Manager at Ascot Care Agency

We are so pleased that you are happy with the service we provide. Thank you for taking the time to complete this review, it is much appreciated.


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Review from Joanne S (Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, brilliant management, the carers are all amazing, best company I’ve ever been with and this was my third company. Really great at what they do so professional and caring the girls are definitely made for the job they do, great company throughout.

Reply from Julie Tomlins, Manager at Ascot Care Agency

We are so pleased that you are happy with the service we provide. Thank you for taking the time to complete this review, it is much appreciated.


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Review from E M (Daughter of Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers (live-in) were very good and patient and did everything they possibly could for my dad. I would strongly recommend this care provider.

Reply from Gareth Nesbit, Owner/Manager at Ascot Care Agency

We are so pleased that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.


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Review from S D (Daughter-in-law of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were great and reasonably priced when my father-in-law needed help recovering at home after emergency surgery in the middle of the Christmas holidays during Covid.
We're grateful for all the help!

Reply from Gareth Nesbit, Owner/Manager at Ascot Care Agency

We are so pleased that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.


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Review from M H (Client) assisted by family/friend published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review took place with my daughter and me. I was asked if everything was okay and if there were any problems. There are none. I was told that another review would take place in 6 months and if there were any problems I should ring the office.

Reply from Gareth Nesbit, Owner/Manager at Ascot Care Agency

We are so pleased that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.


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Review from Anna C (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot provides an outstanding live-in service. We tried home care with another company and it didn’t work. Ascot implemented a live-in care package which has been superb and is far more cost-effective for us.

Reply from Steve Gibson, Head of Care & Development at Ascot Care Agency

We are so pleased that you are happy with the service we provide. Thank you for taking the time to complete this review, it is much appreciated.


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Review from Gregory T (Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers have been fantastic, each and every one of them has gone above and beyond over the last year. I can only comment on the carers that have visited me but I've never had anyone who wasn't kind and cheerful.

Reply from Steve Gibson, Head of Care & Development at Ascot Care Agency

Thank you for taking the time to complete this review. I am pleased to hear your kind comments and that you are happy with your care staff and the service that they provide.


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Review from A P (Son of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot Care Agency look after my Dad, I can't speak highly enough of them, the carers and the office managers have been first class. I was concerned as any would be about my Dad needing care and also who to use, but Ascot Care Agency have been brilliant.

Reply from Steve Gibson, Head of Care & Development at Ascot Care Agency

Dear Amit, thank you for taking the time to complete this review and for your kind words and comments. We always aspire to be the best we can be, and your positive comments are fed back to the staff, to let them know that the care that they give is appreciated. Thank you again.


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Review from Margaret S (Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to say a big thank you to all the lovely carers who have looked after me during the last 3 months especially with all the problems we’ve had to face, the carers have gone above and beyond my expectations having never been in this situation before. The care agency has been outstanding and all
the carers who’ve helped me have been polite, punctual and always smiling which makes such a difference, I don’t know what I’d do without them.

Reply from Steve Gibson, Head of Care & Development at Ascot Care Agency

Thank you for taking the time to review our service. We are delighted that you are so happy with the service, and I will make sure that the staff are aware of your comments. They all work very hard and to know that you have taken the time and commented so positively upon the care they provide, will really brighten their day. Thank you again.


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Review from David G (Brother-in-law of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m delighted with the services my bother-in-law is receiving from the wonderful carers at Ascot Care Agency. My brother-in-law is in his 80s, and the carers I’ve been able to find for him have been very professional, friendly and accommodating to his needs and visit regularly. The carers' help is much
appreciated by both of us.

Reply from Steve Gibson, Head of Care & Development at Ascot Care Agency

Thank you for taking the time to submit this review. I am really pleased that you are happy with the service that your Brother-in-Law is receiving. I will ensure that the Service Manager and the staff are aware of your kind comments and very positive feedback. Thank you.


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Review from Leonard H (Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until recently I had had plenty of help from family, particularly my daughter, but due to national lockdowns and my daughter's other commitments I have sought the help of carers who visit me daily. My carers have taken away the strain of daily chores which I would struggle to do otherwise. They help
me with tidying, cleaning, and cooking, as my mobility is not as good as it once was, so it's a great help. The carers are extremely friendly and smashing at their job and I look forward to seeing them as much for a chat and some company as I do for help around the house. I'll be pleased to continue using Ascot Care Agency for as long as I need them.

Reply from Steve Gibson, Head of Care & Development at Ascot Care Agency

Thank you for taking the time to write and send your review. I am pleased that you are receiving the service that you should expect and are happy with all aspects of the service we provide. I will pass on your comments to the manager and the team who will be thrilled to receive such a positive and friendly review. Thank you.


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Review from Zoe G (Daughter of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been fortunate to have found the superb assistance offered by Ascot Care Agency, providing live-in care for my mother for some weeks now. My mother sees her carers as part of the family, and I am so happy with the quality of care she is receiving and how professional and trustworthy the carers
have been. My mother has suffered with sundowning and knowing someone is there to ease her anxiety is quite a relief. Covid has made the last year a worrying time for our family and my mother's well being, and I have to say the carers have been outstanding throughout and deserve a medal. Along with the carers, the manager and office staff have been on hand with updates and any information I've required and nothing has been too much trouble, I can only thank everyone for all they are doing.

Reply from Steve Gibson, Head of Care & Development at Ascot Care Agency

Dear Zoe, thank you for taking the time to write such kind comments. I will ensure that the team are aware of your review, it will mean so much to them. I am pleased that Ascot Care are able to offer the care and support that your Mother requires, and they will always continue and strive to be the best they can. Thank you.


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Review from Emma J (Niece of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my husband were both relieved to have found Ascot Care Agency who have been able to assist with the care of my elderly Aunt in her own home, at the times when we can't be there. We have been pleased to find such kind, friendly and experienced staff, helping and reassuring my Aunt during such
troubling times. My Aunt is very happy knowing she has regular visits and that there's always someone to help with any problem she may have, as well as being company for her throughout the day. I would recommend Ascot Care Agency to anyone needing home care.

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Review from Margaret B (Daughter of Client) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot looked after my Dad in his home for over 3 years. The staff were professional and caring and Dad grew fond of his carers. The management were helpful and approachable and always tried to accommodate my wishes.
There's a lot of bad press nowadays around care homes and I consider myself fortunate
to have found Ascot.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Ascot Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Ascot Care Agency is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascot Care Agency is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Ascot Care Agency

What Type of Services does Ascot Care Agency offer?

Ascot Care Agency offers Home Care.

How many Carers does Ascot Care Agency employ?

Ascot Care Agency employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascot Care Agency to verify any information. View our terms and conditions. Ascot Care Agency has a Basic Service – more info.