Compassionate Herts Ltd

Suite W14, Imex House, 575-599 Maxtead Road, Hemel Hempstead Industrial Estate, Hemel Hempstead HP2 7DX
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8.0 9 Reviews
  • Compassionate Herts Ltd, Hemel Hempstead
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Care Provided by Compassionate Herts Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Compassionate Herts Ltd
  • Person in charge
  • Kaltrina Bojaj (Manager)
Are you the Owner/Manager of Compassionate Herts Ltd? View your Advertising Options

Compassionate Herts Ltd Reviews (9)

8.0

Compassionate Herts Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Compassionate Herts Ltd has 9 reviews.

Overall Experience

  • 6
  • 3
  • 0
  • 0
  • 0

Date Published

9
1
1
1
8

Review from Claire J (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff in particular took care of my dad before he passed away. He built up a lovely, trusting, friendship during this time and dad would enjoy his visits.
It was a real comfort to our family to know that dad was being looked after professionally by someone we could trust and rely on.
Thank you.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thanks for taking your time giving feedback in the care your dad received. Though it was for a couple of months it was an honour to be a part of such an important part of your dad's journey. Thanks to you all for the support you gave us whilst caring for him.Thank you for your kind words. We shall share the feedback with the team.


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Review from R K (Granddaughter of Client) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care received, kind, compassionate and caring. A lovely bond made by the carers with my grandad and our family as a whole.
Carers are all on time for every visit, nothing was too much for them, a short time with Compassionate Herts but a very good experience with special memories.

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Review from Helen C (Daughter of Client) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate Herts cared for my father for thirteen days. I could not recommend them more highly. Lovely people, polite, prompt and friendly. All three carers made a real connection with my father and all of the family. They could not have been more caring and compassionate. From the first visit, I
felt confident Dad would be looked after with love and respect. We honestly feel we have made friends and Dad could not have had better care anywhere, we are just so sad it was for such a short time.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you for such comprehensive and overwhelmingly positive feedback about our company. It is such a reassurance to know that we made such a difference in the short time we looked after your dad. It was an absolute privilege and an honour to have looked after him. Will share this positive feedback with team.


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Review from M J (Wife of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were genuinely caring, polite, considerate, left my husband with his dignity at all times.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you for the feedback on the experience received from Compassionate Herts Ltd. We very much appreciate the time you have taken to give us a review - wishing you the very best, Compassionate Herts.


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Review from Annette H (Daughter of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff who have attended my mother have been very professional, kind and caring, she always looks forward to seeing them. The continuity of carers is excellent and they are also very supportive towards family.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you so much for your kind feedback. I will be sure to share your review with the team supporting your mother. Rest assured, we will make every effort to maintain our quality of service.
Best regards.


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Management

Treated with Dignity

Value for Money

Review from G M (Son of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and they do a good job.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you for taking the time to review our service. We are delighted that you are happy with the support we are providing.


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Review from H R (Wife of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think they are all excellent, every member of staff. They are so friendly and caring, nothing is too much trouble. I think they are smashing; I believe that their care has given my husband the will to live. Despite the hospital only giving him three months, and here we are 18-months later. He is so
content despite his inability to speak much or move at all following two strokes. They are also so willing to help me cope with my husband's disability. Please pass my thanks on. I would highly recommend them.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you so much for taking the time to review us, we greatly appreciate your feedback. We are delighted that we are able to provide a high quality of care and glad we've made a difference. We'll pass on your feedback to our care team. Many thanks from all at Compassionate Herts.


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Review from D B (Husband of Client) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are a lovely team. They look after my wife well.

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Review from L C (Daughter of Client) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the initial assessment meeting, I was impressed by the time allowed, the knowledge and guidance given to me in order to set in place a solid framework of care that I was happy with. I was particularly happy that the carers were able to meet the time frame and personal care parameters that I hoped
for. I found the "assessor" to be extremely affable and was very satisfied that the assessor would also be part of the caring team visiting my father.
There were some "teething" issues but again I was impressed by the ease at which I could communicate with management to get the "tweaks" needed.
Our use of these carers naturally came to an end with a hospital admission and the involvement of social services but my first venture into the care system was made all the less stressful because of the confidence I had in this company's handling of both me and my father on a day to day basis.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Compassionate Herts Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Compassionate Herts Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassionate Herts Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Compassionate Herts Ltd

What Type of Services does Compassionate Herts Ltd offer?

Compassionate Herts Ltd offers Home Care.

How many Carers does Compassionate Herts Ltd employ?

Compassionate Herts Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassionate Herts Ltd to verify any information. View our terms and conditions. Compassionate Herts Ltd has a Basic Service – more info.